Reviews | Illume

Ennis Neal

I’m a new resident here and I love it. The staff is amazing. Arica is always helpful with assisting me with tasks outside of her scope of work. She never hesitate. She is always courteous, professional, and well dressed. She is great at what she do...

Lauren Via

Recently moved in and Zion has been incredibly helpful throughout the whole process! They have a completely new leasing office since switching management companies and even though I think he’s only a temp at this building, he made my move in experi...

Anonymous

Im a current resident and there’s been a terrible transition in management - hallway smells like cigarette smoke, broken elevators without any notification or expected timeframe for repair, and unanswered emails. Not very “luxury” with this tea...

MJ

I like the building and most of the residents are pretty cool and respectful of one another but I'm starting to wonder if the new management company tells their team not to pick up the phone or respond to resident issues. The old management team may ...

Mamie Washington

Didn’t think I could experience poor management before signing a lease, but here we are. I had a tour scheduled, showed up early, and waited in the lobby for over an hour with zero acknowledgment from the leasing staff — not even a “we’ll be ...

malik meeks

We had a great experience with the team at Illume. Ms. Ari was outstanding throughout the application process—she kept us updated every step of the way and was extremely helpful in making sure everything went smoothly. We really appreciated her com...

Leesandra Contreras

Working with Ariam has been an absolute pleasure from start to finish. She went above and beyond to help us find the perfect apartment that truly fits our needs. From our first interaction, she was communicative, responsive, and consistently proactiv...

Mojisola Shobukola

I had such a wonderful experience thanks to Ariam and Hyab! I first met Ariam while she was helping at a different property, and she could immediately tell that it wasn’t the right fit for me. She went above and beyond by recommending Illume instea...

Jacqueline Paul

Love My Residence !

Jackie Paul

Dear Illume Apartments, I hope this letter finds you well. I am writing to express my heartfelt gratitude for the outstanding service I received. I am extremely satisfied with the assistance provided by Anthony, who went above and beyond to ensure I ...

Rachel Jimenez

I love Illume because of the events that they put on! Specifically the comedy show put on by Brock from Four Corners Entertainment! It was so great!

Mia Ranbarger

4 Corners entertainment is the best!

TEMP TEMPORARY

Just attended an AWESLME show ny 4-CONERS ENTERTAINMENT!!! Absolitwly loved the show, comedians and drinks. Brock was awesome as host and bartender. PLEASE COME BACK!!

Michael Rinaldi

This review is pretty fair. I lived at Illume for over 3 years, which in DC time means it feels longer. Illume has one of the best rooftops in the entire city, and one of the best apartment locations. You’re in Navy Yard but have Garfield park next...

Unique Patterson

I’ve been living at Illume for about a year now. When I first moved in, I was drawn to the clean design, amenities, and the promise of a vibrant, upscale community. Over time, however, I’ve noticed a number of concerns that make it difficult to r...

Tyonne Branham

The Ice cream was amazing staff was even better Nice attentive, kind simply amazing.

Perry Clement

I had a fantastic experience touring the apartments with Ariam. She was professional, knowledgeable, and very welcoming throughout the entire process. Ariam gave a thorough tour of both the apartments and the amenities, making sure to highlight all t...

mini

management (bongi i think her name is) is just awful. avoid this place.

Angelique Hooker

Brenda was so kind and helpful! She is integral to the operations of this building!! She deserves a raise

Mike Mistal

Comedy show was a banger! Bring this back!

Manica F Ramos, Ph.D.

Happy with the new changes and policies in the building. The comedy nights by have really been fun and a nice touch.

Kuda Chonzi

Enjoy the comedy shows been to a couple. Brock from 4 Corners always a good time, great host, vibes, laughter. Cheers Moving into Illume DC has been an absolute pleasure, thanks in large part to the exceptional leasing team. Aaron, Marc, and Bongi we...

Sidney Johnson

Love the 4 corners events! Comedy shows are fun!

John Kinney

Four corners entertainment puts on the best shows. It also doesn’t hurt that Capitol is the back drop

Anuhya M

I don’t usually leave reviews, but I felt the need to share how disappointing my experience was while touring Illume. We visited the building twice because we were genuinely interested and seriously considering applying. Unfortunately, both times w...

Kristina Kizirian

I toured 20 properties over one weekend and Illume was a favorite because of the leasing agent, Danielle. She was patient, informative and funny. She knew so much about DC and I can’t wait to be a resident here when I move to DC in the fall.

Mrs Whiteman

What a beautiful building location is prime and so much is offered in the building simply no need to leave. Great gym, pool and so much more. I want to thank Danielle M the leasing Professional she was very helpful and informative with any questions ...

Tony Loring

This leasing office is the greatest leasing office of all time. The people here have a great personality and they are very understanding! The ladies and men in the office don’t get enough credit for the extra hard work they put in especially dealin...

Brooks Jackson

I had a great tour today with Ash! She was an amazing guide—friendly, knowledgeable, and made me feel truly welcome. She answered all of my questions and made sure to highlight all the building’s amenities. Great experience!

Vardell Hughes

The Comedy event was amazing and I recommend that everyone attend.

Teddy ThaBear

Amazing atmosphere and great place to stay quite and been here for month and roof view is fantastic. You can see the whole city from it

dareon smothers

Ayeee this right here fireeee On me it’s so many different people an different vibes it’s the one 💥‼️‼️‼️‼️‼️

Tyrik Pierre

Had a great time at the 4 Corners Entertainment Group Comedy Show. Great group, great line up. The host is the best I’ve experienced for comedy. Had a great time.

Nina Simone

The comedy show was very fun. I really enjoyed the show it was such a vibe. 4 Corners!!!

Dominick Lopez

What a terrible apartment building terribly run and bad service, having a lot of issues with them

Denise Hall

I had a wonderful tour today with Danielle. The building and units are beautiful, and everyone was very nice and professional. The building is close to Capitol South station and Navy Yard station.

Max Moreno

4 Corners Entertainment was great, love their events at Illume and hope they keep coming!

Nathan Kowalski

Four corners event was amazing. Fantastic energy from Brock and looking forward to him returning soon

Simon Atapan

I went for a tour today and this place is top notch; from the unit itself to the amenities, and the courtesy of Danielle. Thank you!

Anna Thomas

JUST WALK AWAY – I wish I could Illume and manage Co Greystar have provided the worst living situation I have endured in my life. Never have I been exposed to such incompetence and deception in any type of dwelling. Inability to maintain a safe and...

Akhil Kambhammettu

I've had a wonderful experience working with Chelsea, the manager of Illume. From day one she has been incredibly thoughtful, professional, and responsive, taking the time to thoroughly address any questions or concerns I had. Chelsea goes above and ...

Austin Colorite

The move in process was smooth. Shout out to Aaron, in the leasing office for helping me from tour to signing. Amenities and apartment are beautiful.

Christian Walker

Living at Illume Apartments has been a great experience. Modern appliances and fixtures are in the units. I really appreciate the fitness center, rooftop, and public areas, but the standout feature for me is the massive dog park—it’s probably the...

Emily Compton Trail and Endurance Horses

Nice rooms, whole foods across the road. Big dog park.

Juss

I will say my stay here was good, I loved my apartment. I moved out almost 3 months ago and have still yet to receive my security deposit back. I’ve been communicating with the manager and not enough apologies for the delays are going to make up fo...

Dante D'Agostaro

I have lived here for 7 months now and this is the best apartment I have ever lived in. I worked with Aaron when I moved in and he was nothing but professional, respectful, and kind. Aaron and the team have been extremely accessible and available for...

Julia Gazizova

Stunning, picturesque!

David Lindberg

Ash M in the leasing office was incredibly customer-oriented, helpful, and kind!

Jules DePinho

Completed a tour with Ash M on Friday! Although I am not signing at illume, Ash did a wonderful job answering all of my questions and showing me around the property. She was easy to talk too and it’s always a plus when the leasing agent lives there...

Sayed Ab

The apartment is okay, but it has too many issues for me to ever renew my lease when it's up in the next four months: 1) When I first moved here, I had a dispute with the building regarding the electric parking spot in the garage. One of the main rea...

Ramy Elsisi

Illume - basically the best apartment building we have ever lived in while in Washington DC. I l know some people have a different opinion, (which is OK and I’m not trying to change your opinion), but I want to share with you my amazing experience ...

Lindsay K

*Update 11/22/24* Well I still live here! I still love my apartment but still get annoyed at all the same things just listed below. I also find it really weird that the building somehow incentivizes people to write reviews for the one off EVENTS that...

Blanca Torres

4 corners entertainment rocked!!!! Such a fun night out with my girls #slay #funny as hell

Nicole Levoyer

I love living in Ilume. The best part of it is the different events and activities for all the residents for free. The best one was the stand up comedy hosted by 4 corners entertainment.

Sam Goodwin

Came here with a friend, thought we would stay for a minute and ended up staying 2 hours. Great comics and bottomless drinks. Great show!

Sofia Llovet-Nava

The comedy shows are great! We love Brock!

kpop Harfouch

Yooooo what a great event at my building. Came here expecting little and left feeling amazing. Packed room and so many funny comics. Bring this back again.

Jade Nguyen

4 corners was so great! They are so slay!!!!!!!

Ariana Bhambhani

Chelsea and Ash were very helpful and responsive. They both worked quickly to help us with our lease. Great staff!

Trey Elizondo

I wish I could give this building a ZERO. From move-in to move-out this building was nothing short of a nightmare. During move-in Lauren told us we could pick up our keys after 9:15AM. We got there at that time and were met with the most sour attitud...

Tendai Zwizwai

I just wanted to take a moment to thank Bongi for the amazing events you’ve been hosting recently,Everyone has been raving about how much fun they’ve had at each event, and it’s all thanks to your hard work. I’m really looking forward to seei...

Nique Iyana

Bongi is phenomenal, she's solution oriented and driven with great customer service. I enjoy all the events she coordinates; she helps everybody feel welcomed and happy at home.

Milad Tahmasebi

My tour went well. The staff was very friendly and helpful.

Tandy Kidd

Renter beware! Do not move here!! I have lived in several buildings in Navy Yard and never experienced what I did here. My partner and I lived at Illume for 12 of the 14 months of our lease and finally moved out early. Do not believe the 5 star revie...

raneem nahhas

I couldn’t be happier with my experience living at Illume! The building is gorgeous, and the staff is amazing, always so helpful. I’ve been here a few months now and recently transferred to a new apartment within the community. The whole process ...

Micheal Harman

I've lived at The Illume for a little over 2 years now and just signed my 2nd lease renewal for another 14 months. The building is beautiful, the rooftop simply has the best views of the city and it is MASSIVE. There are plenty of spaces to sit and e...

Anna

The staff at Illume has been nothing short of amazing. During my search for available units, they were accommodating and went above and beyond to answer all of my questions. Thank you all for the excellent customer service; I can only assume that liv...

Jasmin

From day one, Chelsea Parker, the property manager, has been an incredible resource—her kindness and support during my move-in process made everything so smooth and I can't thank her enough! Special shoutout to Yolando and Susan as well, who went a...

Jasmine A

Hello I'm in unit 1006 me and my boy Friend just want to think yolando. The concierge that works at the front desk and building 853. My boyfriend works for the government and he was waiting on his laptop from Houston Texas. They sent it 3 times but t...

Erin and Eamon

Do not move here. After 2.5 years of living in this community, it has only gotten worse. Maintenance requests are closed without being addressed, exterior doors are broken, and the billing practices are questionable at best. The management team is un...

Rebekah Morrison

A beautiful place to live, lots of natural light, and I love our balcony. Special shoutout to Danielle, Bongi, Aaron, and the whole team for always being available when I need assistance!

Eamon

Update: 6/13/22 I have recently decided to change my review rating from 5 starts to 1 stars after moving in and getting settled in Illume. Before I list the issues, I want to say that the concierge team, maintenance staff, and Tim from management hav...

Mickey Brown

Building is falling apart and elevators don’t work Hallways reek of mildew from floods (even with the new paint mask) You will walk into dog urine and feces in the hallways, elevators, common areas, etc (owners literally let the dogs pee in the cou...

tunji sijuwade

Whole time was vibe. Luxury to the max. From leasing to the front staff and cleaning crew all amazing folks. Thank you for being home for the past 2 years 🥂 ! Special Shout out to Lauren, Aaron , Anthony Sydney and Bongiwe!

Blessings Moyo

My experience living at illume has been great, it's a clean, beautiful and safe building to live in and has great amenities, and I have been loving the events they have been holding for the residents. Shout out to BONGI she is ever so cheerful and he...

Einstein Chimusoro

My Property Manager,Bongie is the best. She works with you, is great at communicating with you, and is very professional. She did her best to respond for any questions or concerns, even after the office was closed.Bongi is impressive and the best PM ...

Joshua Rivers

Living at Illume Base has been an absolute dream, and a big part of that is thanks to Bongi. From the moment I moved in, her infectious energy and warm personality have made me feel right at home. Her ability to create a welcoming and supportive comm...

Will Farmer

I toured the building a few weeks ago, and Bongi was very helpful the entire time! She took extra time out of her day to show me all the different amenities and was very friendly throughout.

Alex Sands

Just wrapped up my first month at Illume. Here are my thoughts that include the move in process as well: The move in process was very smooth, shout out to Jamaal! The leasing office can rent out the service elevator for a few hours giving you a easy ...

Kimberly Seskin

I’ve lived in 7 luxury apartment buildings and I feel like Illume misrepresents itself. There have been so many incidents here that have either significantly inconvenienced us or have put us at risk. To name a few…there was the time that a shooti...

Robert Scott

I have enjoyed living here over the past year. No apartment community is perfect, but I really enjoy this place! Especially since the change in management - you can tell the new manager and team really cares and their customer service is unmatched an...

Ina Khai

MALE Security harrasses SOLO FEMALE residents on the rooftop for not having wristbands and they will take photos of you and won't tell you where the photos are going and if they will remain on the personal mobile device. It happened to me even after ...

Emma Tong

Resident smoke weed and leasing office has no control of it, even the AC start to have weed smell

Mickey B

Review of Over a Year of Discontent Move-in Experience: My initial move-in date, April 1, 2023, was not properly recorded in the leasing system despite my signed lease. This catastrophic oversight left me without access to the building or my unit, fo...

Alec K

Loved the 4 corners comedy show at Illume! Hilarious comics. Great night. Great amenity for residents here and need more of it.

kayla casillas

loved the comedy show! such a great community event and the comics were top tier. definitely need more events like this!!! 4 corners’ conan o’brien lookalike was a great host.

Shawn Smith

This was hands-down the smoothest apartment move in process (with the leasing staff) that I’ve had. Danielle was so helpful from the tour to me finally moving in. The steps to complete the application process were clear and the staff was very respo...

Marcus Smith

This is easily the worst place I've ever lived. I wish I could give negative stars. Jamaal was so nice when he was showing apartments to me. The minute I moved in, couldn't care less. He wasn't helpful with figuring out my parking, acted like he didn...

Reece Milner

If I could leave less than a one star review, I would. I strongly, seriously advise anyone considering Illume to look elsewhere in Navy Yard. This building, though made to seem otherwise, is one of the most poorly managed, cared for, and looked after...

Gillian Mead

We toured Illume with Anthony and absolutely loved it there! He was extremely helpful with all the questions we had and showed us exactly what we hoped to see. We are hoping to live here but the availability is low—which I think is a testament to h...

Caitlyn Perkins

I’ve lived here for a year. Solid 3 stars. Definitely not worth the rent price you’re going to pay, but then again no where in DC is. Constant maintenance issues and amenity closures, but that is also due to residents not taking care of the prope...

Elizabeth Bender

I’ve lived in the building 8 months. I will make just three points: 1) there have been two floods in the past two months. One of which required me sweep water away from my door for 2 hours before maintenance took over and the burst pipe stopped gus...

Christian C

I've lived here for almost two years. I highly recommend reading the one and two star reviews for an accurate picture of what it is like in this building (e.g., frequent flooding, 4/5 elevators out of service for >1 month in the West Tower, security ...

B K

If you’re looking to rent in the 809 building I strongly recommend you don’t. Since June 12th there have been two floods (both cause by tenants) that resulted in multiple units on multiple floors to be effected and the mail room getting flooded. ...

Mariam Hashem

Place is actively flooding for the 2nd time this month. Don’t live here the elevators have been broken since I moved in like 2 months ago and I decided I’m moving out. When I asked them to lower my rent because I live on the 13th floor for an ung...

Rachel Dooley

Moved into Illume in April and am having a great experience thus far. Both the leasing and move in processes were easy. The property has a TON of great resident events, amenities and the staff is above and beyond. The only issues the building has see...

LO Washington

The steaks were awesome 🤩 Thanks Illume!!

Courtland Ingraham

Excellent event hosted by Four Corners on the rooftop. Good vibes all around!

Jasmin De Leon

Steak cookout was so good and the snow cones a plus!

B Hum

**Still living here! Four Corners is awesome whether it’s comic events or steak and drinks on the roof in the summer. Brock and Bongi were amazing! Thanks for Al you do!! Sydney showed my wife and I apartments and walked us around practically every...

Katelyn Carenza

Great staff. Great building. While no building is perfect, the staff, from leasing to maintenance to cleaning, all work hard to make sure Illume comes close. I had an excellent experience living at Illume. Would move back tomorrow.

Brandon Andrews

Great comedy show in the community space with Four Corners Entertainment. Engaging acts. High energy. Good drinks.

Dezmine Hernandez

Really nice event. Enjoyed every moment. Great artist and entertainment. Very open and down to earth hosts.

William Ashley

Had so much fun at the Illume comedy show! By far the best event Illume has had 🙏

Coleman Covington

5 stars for 4 corners entertainment. Amazing line up and a great experience. Decent bar tender, but let’s improve that next time.

Sarah Stephen

Loved the events here! Today with Four Corners Entertainment was amazing! 11 comedians, open bar all night, and a great way to meet your neighbors.

Nyoka Moncrieffe

I recently moved into Illume, and unfortunately, my experience with the management and the overall maintenance of the building has been subpar. Upon my initial tour, I was impressed by the location and the cute amenities the building offered. However...

Chloe Cassar

I lived at Illume for almost a year now and my lease is finally up (I’ve never been so happy). If you’re looking at this complex, I can’t steer you away enough. I quite literally wish I could put a “DONT MOVE HERE” sign on the front door to...

Michella Carter

From the beginning my experience with Illume has been excellent. Jamaal gave me an apartment tour and was very helpful with helping me navigate my leasing options. He kept in communication with me over email when I asked for different floor plan opti...

Nicholas Dadekian

Writing this as a follow up to my review from three months ago. I have attached a photo of my last review, as Google does not let me leave two. I stand by the fact that Illume is a beautiful property, however the management and upkeep of the property...

Alexander O'Neil

I had an amazing tour and immediately booked. The amenities are awesome and the staff has been extremely helpful. Lauren was the one who gave me the tour and she's always been there if I ever needed anything.

Darren Dershem

Marc and the whole Illume staff were fantastic on helping ensure there would be a smooth transition and move in from where I’m living now. Very impressed and I could tell that Marc and Bongi especially care about the well-being of the residents.

Yasemin Peterson (Minnie Mazzerati)

Exclusive. Low key-but still with convenient access- great area for military families.

Velvet Barnes-Grimshaw

Beautiful building with a pet spa, a rooftop pool & amazing views of the city

Catherine Wilkins

Illume - spacious units but over priced and over crowded. It feels more like going to the stadium then going home with all the people that live there.

SHOOT DMV

I dont live here, i went to visit a friend and upon leaving got trapped in the courtyard. Its a clear violation of the National Fire Protection Association (NFPA) Life Code 101 for have egress means blocked by a card reader or any type of credential....

Ramy Elsisi

Illume has an amazing team who you can rely on and trust! They are always there for you whenever you need, NOT only during the week but also on the weekends! We feel super spoiled living here with all the amazing amenities and all the events they hos...

Laresa Meadows

I have lived at Illume for almost a year now and my boyfriend and I have had nothing but a good experience. The staff have always been respectful. I trust maintenance staff to enter my home when things need to be taken care of. The housekeeping staff...

Darnell Barbour

I do not recommend renting here. Despite its appearance and exorbitant cost, Greystar has poorly managed the complex. There's very little surveillance on the premises (only one person patrols from 8 PM - 4 AM), no cameras, concierge has very little s...

Elizabeth

Edit: I left 5 stars at first, but unfortunately have to keep coming back and lowering stars. The lack of communication to the community about a recent incident of a dog being thrown off a balcony during a violent situation is concerning. That compou...

Kim N Boxley

Amazing! Simply amazing! Move in time , customer service everything was magnificent. Now the doors are tricky but this is a dream location.

Terrell Jones

It’s not everyday you have a seamless transition from one home to the next, especially when there’s great distance. Every step of the way, Jamaal (property management team) was there to ensure I was able to transition from my previous residence t...

Hiba Bilal

*** review after living here for 5 months I am not sure why people who are touring the facility are leaving reviews, Anyways overall good experience with illume, beautiful amenities, minus the parking situation (honestly had I known this, I would liv...

Briyana Newby

I cannot express enough how incredible Sydney and Aaron, the property managers at Illume, were during our experience. From the moment we reached out for information about the property, Aaron was there to assist us and provide all the necessary detail...

Asheia Hines

I am writing to express my extreme dissatisfaction and disappointment with the manner in which the ongoing gnat infestation issue in my apartment has been handled. Despite having reported the problem to your office and requesting prompt assistance, t...

Michael Vazquez

This place is an absolute nightmare. We moved out over 55 days ago, and haven't gotten our security deposit back. But I wish that were the worst part. If you want to live somewhere where not only dog poop is found everywhere and anywhere, but at time...

randy jenkins

This property was the last on my list to tour before I my final selection. I haven't been this impressed in quite a while. Jamaal French provided a well guided tour. He was knowledgeable, professional, and offered a classic touch to my visit. Needles...

Merceadez Marion

This apartment is well-kept and in a really good location. I visit my sister often. I think the only downside is visitor parking but thats also because it's in downtown Washington DC so it makes sense.

Joel Siedman

I recently moved to Illume, and cannot speak volumes enough about the leasing agent, Humphrey! He gave me the tour back in May, and was timely, thorough, and attentive. I didn’t feel rushed, which is rare in DC. Humphrey took time to answer all my ...

Unlike many of the reviews from people who just moved in if you stay for awhile it is a tough place to live.... many of the other buildings in Navy Yard offer much better customer service, transparencies and safety. Here are my big issues: 1. Ameniti...

Patryk Muter

I’ve lived in Navy yard for a few years now and I’ve had a much better experience at my other apartment and have heard much better reviews from friend I made in the area. I moved in last summer and was told that the pool and dog park would be ope...

Sienna Woo

I have lived at Illume for about a year now and recently renewed my lease for another year. I have had a positive experience with no major problems. Georgina and the new management team have been responsive and helpful in any problems I had. And the ...

Wilson MacPherson

The process of getting a lease with Jamaal was straightforward and handled in a professional manner. I am now one month into my living experience at illume, I am very satisfied.

Kristina D

I just moved in here and I love it. The apartment features, amenities and neighborhood are all top-tier, but what really sold me on this place was the consideration and professionalism of the leasing agent I worked with, Humphrey. He was thorough and...

Haven Hutchinson

Had a great experience moving in with minimal issues. Our leasing agent Humphrey was able to answer all our questions up front and was ready to hand off the keys and refer maintenance staff to us when we had to have a few things changed when we moved...

Eva DiVenti

terrible experience coming in to your the place from the attitude of the concierge to them not even being able to show us units we flew out to see. it was a complete waste of our time and it was clear that they were not interested in listening to us ...

It’s officially been a month and a half since moving to Illume and I couldn’t have better things to say about the complex and my leasing agent, Humphrey. Leading up to move in he was so friendly, communicative, knowledgeable, and patient with us....

Francis C

I moved in a week ago and am already impressed by the exceptional service provided by the management team. Humphrey went out of his way to ensure that the move in process was incredibly easy! The front office and maintenance teams have been very help...

Georgia Filter-Calvo

It’s officially been a month and a half since moving to Illume and I couldn’t have better things to say about the complex and my leasing agent, Humphrey. Leading up to move in he was so friendly, communicative, knowledgeable, and patient with us....

Bakhtawer B

Nice location. Good amenities. If you have a car, this is not a place for you. Those moved in early April are still waiting for a parking spot. At the time of application and moving in, they make it look like as if one month is the longest time you w...

Norman Donalson

I recently moved into Illume and it feels like I've been living here forever. Jamaal was amazingly helpful and surpassed all of my expectations. He helped make my move seamless along with the rest of the staff and I'm so grateful to have chosen this ...

While the building may be pretty living in illume is a nightmare for all residents. From flooded lobbies, broken ac, a shared gym labeled as “private” and worst of all random unauthorized charges to your card . There is a reason the only positive...

Inez Johnson

it’s not safe at that building and the hiring managers not any of the staff care …. Very very unprofessional they barely even be on site at the job they let any and everything go down in that building!!

Fiona Tall

Worst management in DC. If you don’t like random undisclosed and unauthorized charges don’t live here

Julien Sanders

Renter beware, there is a reason the only positive reviews are from people who just moved in or toured. This building is a disgusting pig with a ton of perfume

Isabelle Congdon

The management here is absolutely horrid. Between their intentionally confusing fees, the lack of attention to detail, and overall temperament you could not pay me $1,000,000 to live in this building. It may be nice and shiny but if you don’t like ...

Rachel Davis

I just moved across the country from CA, and I was super nervous trying to find a new place to live. I went to Illume (my 8th tour of the day) and Jamaal was SO incredibly helpful throughout this entire process. He made it incredibly easy to decide t...

Michael B

Went on a tour - it really surprised us. Honestly, not a fan of the exterior architecture... very flat and overly saturated (whoa blue!). But the inside, was nice. They have a TON of amenity space - so much the agent asked us what we were interested ...

chase mcgrail

Move-in was extremely easy and the leasing staff was very helpful throughout the entire process! A special shout-out to Humphrey who kept up with us leading up to and post move-in. Could not ask for better assistance. Plus the price and amenities can...

Mohandar Bhandari

Moving to a different unit was seamless. Thank you to Illume especially, Georgina for going above and beyond.

Timur Plavan

The place has a nice location in terms of the view of the capitol. Otherwise, right on the highway, trying to sleep is not the funnest experience. Building and management of it is one of the worst I've seen in many years. There are a few people who t...

Wesley Horton

I moved out months ago, no issues, submitted my notice in time. I was told everything was set and turned in my keys. But for some reason the accounting system is still trying to charge me. I’ve made three phone calls and sent three emails alerting ...

Carlton Burns

Service was graceful patient and kind. Lauren handled our tour with extraordinary class.

John Ryan O'Rourke

Edited at request of Management: After speaking with the Property Manager, I was reassured that my concerns were not "unreasonable", and they they are attempting to strengthen the "security" in the building. Original post below: I'm sad to say that a...

B Pinn

Jamaal showed my boyfriend and me around the building yesterday and both Jamaal and the building were wonderful! The building is gorgeous, super modern and seems like a great place to live. Jamaal was very knowledgable, courteous and patient. Illume ...

Kim Seigfreid

We just moved into Illume and it already feels like home. Humphrey is the best! His calm and diligent approach help make this such a smooth and seamless process. We’re lived in a lot of apartments in DC, but this was one of the best experiences we�...

Anthony Jeffs

I did a tour with Humphrey at Illume and was absolutely blown away. The building is so well built and has anything you could think of for your dream apartment. From a variety of rooms in the Rooftop terrace to utilize for work or play, to immaculate ...

Matt Steele

Illume is an example of an apartment community that could stand out among the rest in a great way, but is plagued by a lack of general consideration and care by building management. The amenities and apartments themselves are truly very nice, but the...

Jimmy Hernández

I love my new home 🏡 Very clean and relaxing thanks to friend Humphrey for make my move so easy. He’s one of the best here than you

Quincy La'Velle

I feel like I picked the best spot in Navy Yard. Best views of the city, clean building, and great service. Lauren made sure I picked the best each unit is a bit different and was patient with me as I am very particular when it comes to apartment sho...

angela galli

I just moved to the Illume from the Agora-Collective. It's only been a month and I love it. It's quieter and cleaner than Agora and the staff has been amazing helping me get acclimated to their systems. Lauren Jones was my leasing agent and she's gre...

Morgan Luttrell

Id like to thank Humphrey O. for all the assitance with my new place. From our first meeting he was EXTREMELY professional, friendly, gracious to my family and made the process of leasing in Illume seamless. He answered all my questions promptly and ...

Determine McNeill

I took a tour of illume with Mr.Humphrey gave me a great experience. There amenities were very nice 👍! I am currently awaiting for my approval of the application.

Waverly Washington

I was skeptical about Illume due to their poor reviews but decided to take the tour anyways and that is where I met one of Illume’s leasing agents, Humphrey. He quickly put any concerns I had to rest. He was professional, courteous and insightful o...

Don Gardner

God bless, I had a wonderful tour and Mr Humphrey was very very polite kind and professional as well as very informative in reference to the Illume. If you're looking for a place to reside. That's the place you want to live!

Dominique Lipscomb

Jamal was an excellent guide for our tour of the Illume and it's two building.s Helped us understand the benefits of living in the complex and all that it has to offer. The amenities are top notch and there is a wide variety of unit layouts and price...

Orran Robinson

Toured this beautiful community over the weekend. I had the pleasure of having a very knowledgeable, professional leasing agent by the name of Jamal. He was patient not like the other communities I toured over. If they had what I wanted for my dates ...

Danielle Villardi

Toured this apartment and had an absolutely awful experience with Humphrey from leasing. Was extremely condescending and misogynistic towards me and my other roommates.

Linda Swinton

I had a tour at Illume with Humphrey today. He is an outstanding gentleman! A warm an inviting smile, a professional handshake, and he greeted me as though he had met me before. He’s very knowledgeable about the vacancies at Illume and he took time...

Christine K

I’ve been living here for about 9 months now, and it’s been the worst rental experience of my life. The leasing office (with the exception of Khiana, she’s always kind and helpful) and management are incredibly unresponsive, they simply don’t...

Alesia Kandratovich

This is my 2nd review now, I’ve lived in the building since February. There has been some minor issues as it being a new building and such, but unlike all the negative reviews, we found the team to be very prompt and responsive! Thank you, Illume t...

Sara Wright

Illume is not ready for the amount of residents that this apartment holds. The amenties and the apartments are great but we have had countless bumps in the road in the last week as we are trying to move in. They have a lot to fix before this apartmen...

alexander patterson

The management of this building is doing nothing to help any tenant with any discrepancy they have. Please don’t live here. They’ve already had robberies from break ins to apartments to stealing cars from the garage and have done nothing about it...

Ashley Lima

I am a current but new resident (so writing this while holding my breath that it will remain true lol). I’ve lived here 2 weeks in the 809 bldg - which was only 15% leased when I signed - and have had very few issues. Khiana gave me my tour and she...

D Walls

After touring 12 apartments in the area, I decided on Illume. Made the decision to lease Illume because the property is immaculate, meticulously maintained and frankly new.. *Apartment - I love my apartment with top notch appliances, the white quartz...

Alex Wagner

This is BY FAR the worst apartment building I have ever lived in. Not only have they falsely advertised the completion date of amenities, but also are a completely mismanaged disaster. They have now lost TWO of my packages and I’m sure we’re goin...

Kara Burke

If you are looking to move here, do it! It is the prettiest building in Navy Yard (in my opinion). Leading up to the move, I started getting very nervous about moving in after reading so many bad reviews on here. The management team walked through ea...

Carla Harris

First impression from a parents’ viewpoint. We spent several days at Illume helping with the move-in, taking in what the property had to offer, checking out the location/neighborhood, proximity to transportation and shopping. We were very pleased, ...

RK Roper

Great looking building inside and out

Diamond Juggins

I’m grateful that my first experience moving out is to Illume! I love everything about this building! My experience here has been nothing more than the best!

Harper A.

TL;DR: let the Google reviews speak for themselves. Beautiful apartments but very nontransparent rent pricing structure and subpar management/leasing office staff. Edit/update: **I have emailed the address given below and received no response.** —�...

KM

I just moved into Illume and worked with the leasing agent, Lauren. She was so helpful - quick to respond to email and even adjusted our lease to our benefit without us having to ask. I love the place so far - great gym, great location, close to the ...

Valerie Bronstein Connors

Illume's tagline is "Radiant Living," and everything the physical apartments offer meets that definition. If the website and videos are accurate, the apartments are gorgeous with light-filled rooms, spacious closets, mobile kitchen islands, gas stove...

Mariah Clayborne

IIIume is such an amazing place to visit. I enjoy coming over because the atmosphere is superb and I enjoy hanging out on the rooftop and the Capitol lounge room! The staff is always happy and eager to assist when I have requested information and I l...

Sade R

WOW, what a place!!!!!!! I was here over the weekend visiting a friend and I must say that the beautiful and relaxed ambience puts you in the mind of an upscale hotel. I didn't want to leave lol. I am planning on moving here soon when my current leas...

Aunyee

I toured last week and absolutely loved the community. I was a little skeptical given the fact the reviews aren’t the best, however Nia was very helpful and knowledgeable of the property. I can admit, it was pretty busy while I was there but that�...

Martin A.P.

They won’t tell you this when you tour but they two other apartment buildings have access to the gym, the hotel guests also use the gym (there is no “cap” on that occupancy. Additionally there is no way to communicate with management, the leasi...

Naveen Dodla

I tried to get a tour here and had a poor experience.

HiMyNameIsJeremy

Lauren Jones Was great. My move in was very smooth. Lauren was very responsive and professional. I have not had the same experience that others on here have had. I moved from Boston so 350 feels like a good parking price to me 🤷‍♀️ And my ac...

Lush Blooming

I'm very suprised by the negative reviews. My tour with Lauren was informative and she was kind. Yes, the building is pricey but this is the new DC! The location is central to everything you could want in the city but not so close to the tourist dest...

Melissa Kopecky

Me and my boyfriend are moving in July and we are so excited! 1. Khiana has been absolutely amazing to work with.. flowers to her for being so professional, resourceful and efficient from start to finish. 2. Location, location, location! I love the l...

Louis Muscato

While the building and apartments are nice it is frustrating having to share building amenities with people from neighboring buildings (something that definitely wasn't advertised). Also, it is difficult to get management to care about tenant issues....

Victoria Bryan

Save your time and don't move here. You will regret it. Management could not be worse. They are bad at their jobs and completely dismissive of resident concerns. They also will completely ignore your emails and will get an attitude when confronted in...

Rebekah

Was wanting to apply and sign a lease here which is such a bummer because this property has the things I really want which is gas stove, two closets and a balcony. However, when I came to tour, my tour was cut short and I never even got to see the am...

David Rose

Really think long and hard before making the decision to live here - sure, the building is new and some of the amenity spaces are nice, but that’s about all this places has to offer. You start to realize how much the builders rushed to finalize the...

D K

Live in literally any other building in the area

Jenny Smith

Don't waste your money. The apartment unit finishes are beautiful but that's where the pros end. There are many other beautiful buildings you could choose in Navy Yard without the headache. But if you live here... (1) You'll be living in a LOUD const...

Dia Ramkumar

I have had such an amazing experience at previous Greystar properties so naturally was very excited about Illume. Having moved in, I am genuinely happy with the dedication from day to day staff and also the Leasing manager, property manager and corpo...

Dom Williams

This building is amazing

Ashley Tugwell

The leasing staff is great and very professional! All the concierge’s are so friendly as well! That’s not a common theme in DC apartments, unfortunately. The building is beautiful and I’m happy I chose Illume!

Ben Wooden

If you like watching your neighbors or living by the freeway, this is the place for you. It’s tucked in between two high rise apartments and the freeway. Great looking gym though!

Arion Laws

I tried calling the leasing office to let them know I’d be about five minutes late and no one answered. I then arrive at the leasing office where I’m greeted. The receptionist says she’d be right with me. Unbeknownst to me I guess I wasn’t go...