Sterling Parc at Hanover

Reviews

john0404

I'll keep this as short as possible. I just moved her a couple of months ago and I am overall miserable here. I live in a first floor apt. and when I moved in, I was flat out lied to regarding prevention of noise from top neighbor. I was told that al...

Betty Keller

Love living at Sterling Parc. It has been my home since the day I moved in and it certainly is never dull here. Always something to do and the staff is so friendly and helpful.

Duke Duguay

This is a well run apartment complex.

johnnymey

I've been living here for 6 years and i am rarely disappointed. The staff is over accommodating and makes sure that all concerns are addressed. There are always events and the amenities are always being innovated. I haven't found a reason to leave. L...

heather laurenp

My only regret is that I didn’t move here sooner! This is truly a remarkable property, Elsie and her team have made this place feel like a home. I have lived at many places before and this is the best by far! I highly recommend this property!

So I've lived here for almost 5 years and I am so upset at how this community has changed. The management company that took over put staff here that doesn't know what they're doing. The rent was increased. The grounds are not as pleasant as before. T...

Andrew W.

Friendly staff, I actually like my neighbors. Love the convenience of the pool and the gym. I'm staying until I purchase my home, specially now that the dog park is coming soon! My dog Rosco loves going to the leasing office where they always have a ...

Robert N.

Just moved in 6 months ago, so far, great. Very pleasant staff, I like the gym, it's never too crowded. And, there is always coffee available at the clubroom, which is a win-win for me. I love the fact that everyone knows me by name.

Sebastian E.

I love this area, and it's close to my favorite grocery store Wegmans, only a few minutes from work. Friendly staff, nice neighbors. We take turns walking our dogs when traveling. I also love the resident events. Keep up the excellent work.

Andrew Weiss

Friendly staff, I actually like my neighbors 😁. Love the convenience of the pool and the gym. I'm staying until I purchase my home, specially now that the dog park is coming soon!

Andrew Weiss

Friendly staff, I actually like my neighbors. Love the convenience of the pool and the gym. I'm staying until I purchase my home, specially now that the dog park is coming soon!

My place is excellent, and management does the little things to make you have an exceptional living experience. There are so many perks here; I no longer need my gym membership since everything now is provided at my apartment complex to stay fit and ...

Anonymous

My place is excellent, and management does the little things to make you have an exceptional living experience. There are so many perks here; I no longer need my gym membership since everything now is provided at my apartment complex to stay fit and ...

This is my 2nd year here and while it was nice when i started out here, it became worse quick just in this year. I don't know, maybe a shift in management and staff, but this will be my last year here. I've had many issue with the appliances in my ap...

Anonymous

This is my 2nd year here and while it was nice when i started out here, it became worse quick just in this year. I don't know, maybe a shift in management and staff, but this will be my last year here. I've had many issue with the appliances in my ap...

Just moved out of here at Hanover Sterling Parc and I am so glad I didn't stay. This place is not as shown online, so don't be tricked like me. My wife and I moved here because we thought this would be a nice place to retire but it has caused us noth...

We went here at Sterling Parc at Hanover to see the 2-Bed for us and our son. It was a 2nd floor with garage. We go in through front door and right off the bat, didn't like the condition of the apartment. Stairs made such a loud sound when going up t...

Janet Janet

First Impressions. My Husband and I recently sold our home and were looking to rent for a year or 2 before buying a new home. We went here at Sterling Parc at Hanover to see the 2-Bed for us and our son; our parish is right around the corner and we t...

mansoor khan

best place to live in Cedarknolls . Elsie porch is the best at her role.

Lila Cirillo

Sterling Parc at Hanover is an amazing Apartment complex with fantastic amenities. The Management staff and Maintenance team are very friendly, accommodating and always willing to help.

ROACHES. I took the 1 bed apartment (with no parking spaces ever available) and I when I moved in, the first day I saw a bunch of roaches running round. I didn't even move my stuff in because of them. I called office and was told to go online to repo...

alpalp

ROACHES. I took the 1 bed apartment (with no parking spaces ever available) and I when I moved in, the first day I saw a bunch of roaches running round. I didn't even move my stuff in because of them. I called office and was told to go online to repo...

Al Al

ROACHES. I took the 1 bed apartment (with no parking spaces ever available) and I when I moved in, the first day I saw a bunch of roaches running round. I didn't even move my stuff in because of them. I called office and was told to go online to repo...

I have been here almost a year now and I can honestly say that while my time here has not been the worst, it certainly has not been the best. I decided to write this review after a number of residents here have been talking about an uproar that has b...

Anonymous

To the Sterling Parc Management, I am writing this review as an honest personal experience of my time here at the Hanover community so far. I will not be revealing my name as I do not want to be harassed in any way by the employees in this community ...

Doctor Vihaan

To the Sterling Parc Management, I am writing this review as an honest personal experience of my time here at the Hanover community so far. I will not be revealing my name as I do not want to be harassed in any way by the employees in this community ...

Joe Colombrita

Here for 13 years, and i would like to shout out to the team for providing good service @maintenance team and office staff, always with a smile. Staff always looking to make us comfortable, by planing real cool events, breakfast, Super Bowl parties, ...

Melissa Hudowalski

Everyone is so nice and helpful. Lots of activities planned as well. I love living here. I just bought a home and am moving out otherwise would live here indefinitely!

Joe Colombrita

Here for 13 years, and i would like to shout out to the team for providing good service @maintenance team and office staff, always with a smile. Staff always looking to make us comfortable, by planing real cool events, breakfast, Super Bowl parties, ...

Anonymous

Not worth it. I just moved out after 13 month lease and I wish I had never moved in. Maintenance is terrible; the Manager Tom is unpleasant. The Office management is rude and condescending. The apartment was old is unkempt by the community. The price...

Elly R

Enjoy living here, Favorite amenity is the pool. Close to Wegmans and Chick-Fil-A. I moved in 2007 and planing to renew for another year. Looking forward to BBQ party this weekend! Keep up the good job.

Ximena Ramirez

I’ve lived in this apartment complex for about 7 years now. From the first day I moved in til this day they made me feel welcomed and at home, I absolutely love everyone that works in the building. I have nothing but good things to say about custom...

Elly R

Enjoy living here, Favorite amenity is the pool. Close to Wegmans and Chick-Fil-A. I moved in 2007 and planing to renew for another year. Looking forward to BBQ party this weekend! Keep up the good job.

jason meyers

I finally moved out of this nightmare at Hanover just this month. I had been here just one year and when they tried to renew my lease, they increased my rent an additional $300.00 a month?!?. Not that I intended to ever stay anyway, and here is why: ...

shanniesweetie

We lived in this community for 6 years. The grounds are impeccable and well maintained. It is a pet-friendly community and this was very important to us. We had our beautiful boxer, Shannie, that spent most of her life there. Elsie, the manager, is a...

Sofia Vázquez

(Translated by Google) Hello I want to know the price and the requirements that are needed to be able to enter into the contract (Original) Hola kiero saber el precio y los requisitos q se necesita para poder entrar en el contrato

Eileen Scheibner

My daughter and I love it at sterling parc we are so happy here our apartment is truly our home and all the staff here is wonderful the apartment is spacious and beautiful and the staff really care about the residents each one of the staff should be ...

Anonymous

When trying to decide where to live it can be very overwhelming! But the staff at Sterling Parc have been beyond helpful and readily available to address my questions. They are making the section process very easy! Look forward to calling Sterling Pa...

alexhm002

Great Place! Love the events. I really like my neighbor, she looks after my dog when I am traveling. When I had an issue with my apt, maintenance came right away. Everyone on staff knows my name which is nice to be known where you live.

Gabriel Garcia

Friendly community, staff is great and service is always prompt and efficient! Would definitely recommend it to others!

Jennifer federali

-Exceptional service!! -Dog friendly. -Very nice community. -Super friendly staff and very knowledgeable. -Love the convenience. -Very nice apartments, family oriented community. -Very safe community.

Anonymous

I've been looking for a new place and I believe this is the one! It is extremely clean, beautiful and great location. The staff was very helpful, welcoming and nice. I will pay it one more visit and make my decision but everything I saw was just amaz...

Anonymous

I really look forward to be a part of this beautiful community. The staff was amazing, friendly and very helpful. The manager has an exquisite manner of approach. The location it's very convenient. My family was impressed with the model house and the...

Ndcastellanos10

I had one of the most amazing experiences while apartment hunting. The staff was very welcoming, helpful and extremely attentive, the model house had a luxury touch which I loved and needless to say it was impecable. I liked the neighborhood. The fac...

Nmatute

I had a wonderful experience while staying at Sterling Parc. The neighborhood is very quiet, the schools in the area are great, and the staff and neighbors are very friendly.. The amenities and apartments are also nicely renovated and clean. Would re...

Lía Antúnez

Fantastic place to live, quiet and family oriented..pet friendly!!! The staff is very professional and attentive.

Nicole Matute

I had a wonderful experience while staying at Sterling Parc. The neighborhood is very quiet, the schools in the area are great, and the staff and neighbors are very friendly.. The amenities and apartments are also nicely renovated and clean. Would re...

Isabel Castellanos

I recently went there and I left enchanted by the place. I think it is the dream place. The residences are beautiful.

Anonymous

Love living here, I'm blessed with friendly neighbors, office and maintenance staff is always available when I need something done. And I love the resident events every month. Which allows me to make new friends. Planning to renew my lease for anothe...

Miranda Hydes

Love living here, I'm blessed with friendly neighbors, office and maintenance staff is always available when I need something done. And I love the resident events every month. Which allows me to make new friends. Planning to renew my lease for anothe...

Sophie Spagnuolo

I am happy at Sterling Parc Hanover as long as the lines of communication are used between staff and residence it is most appreciated. The staff really tries to have activities and parties in order for us to socialize with each other. I am very appre...

Dennis Crowley

Great place to live. Pet friendly, pet owners are responsible with pets and grounds are kept in outstanding shape. Management is very responsive and friendly. Maintenance staff is very responsive and efficient. Landscaping, snow removal are conscient...

Fernando Echavarria

It was a great pleasure to live at Sterling Parc for almost two years. I wish I could stay longer but due to more work I had to move. The apartments are great and the facilities are well maintained all year around. The staff at the main office is ver...

warrpy002

I have had very good experiences while living here. The complex is beautiful, management is very attentive and location is perfect if you work in the area. Common area is always clean. And I am able to enjoy the pool (when it is open). Overall I am v...

Sharanya Arava

Place is expensive...."We get what we pay

Joseph Matarazzo

Very helpful and kind staff

psuvb14

My husband and I were searching for temp housing that would be cheaper and last longer than what my company's relocation package was giving us. Sterling Parc was the answer to our prayers! Great area, convenient, nice, clean, safe, and an excellent c...

nmw5036@yahoo.com

AWFUL AWFUL AWFUL MANAGEMENT STAFF.... THEY WILL BILL FOR THINGS THAT SHOULD HAVE NEVER BEEN BILLED AFTER THE FACT THEN CHARGE A LATE FEE ON TOP OF THAT.... VERY SHADY PRACTICES and THE BETTER BUSINESS BOROUGH IS AWARE OF THEIR ISSUES!!! WILL BE MOVI...

Qian Li

I have no complaints about the apartment and management team. We moved from Ohio to New Jersey and stayed there for 8 months as a transition. It is on the higher end of the price range, but we got washer/dryer at home, good location to grocery stores...

Alberto Del Toro

do you accept housing assistance? ( section #8) for veterans of the arm services?

Melissa Helock

Sterling Parc is a great place to start out but easy to grow out of. Maintenance was wonderful! Anytime we put in a request about anything, they were typically there that day to fix/replace the request. The apartments are pretty spacious but closet s...

David Savastano

The property management team are very respectful and very helpful. The couple of minor maintenance requests we had were quickly taken care of. The community is very well kept and quiet. Although parking for occasional overnight visitors can be tough,...

Anonymous

Sterling Parc is an amazing place to live! My roommate and I moved into a beautiful second floor apartment in January of this year. Good size living space, somewhat small second bedroom, but 2 spacious full baths. It's also great to have a washer/dry...

janet cohen

I liked the outside very much. Never went in.

Anonymous

My husband and I needed a place for 7 months after we sold our home and were preparing to move south. The terms for a short lease were excellent, and the management was competent, friendly, and helpful. The location was also excellent. Our apartment ...

Anonymous

My daughter and i moved into our apartment in October we are the happiest we have ever been we moved from an apartment in Morristown that actually made us sick from mold and no maintenance we feel like we are in heaven here everything is so spacious ...

David Warner

Its a wonderful place but it took some adjusting from house living. One day a week there is a huge amount of recycling and garbage junk outside of the shed and its very unsightly. Parking is a big issue but if you can stick to the assigned spots, you...

Juanita Franzini

Great place to live, you will love it too , the grounds are always kept nice when you request something to be fixed that right on it, and the people in the office are very very sweet and helpful, especially Victoria thank you for all your help.!!!

Verified Resident 212579

we like this apartment for all I reasons we said in the first part f this rating form. we can only say good things about the property and the apartment and our experiences, and also the staff. The upkeep is good, the maintenance is also very good, an...

Anonymous

I stayed at Sterling Parc at Hanover from April 2011 to November 2015 the stay was 5 star all the way around. My first and last interaction was with the property manager ELSIE POUCHIE. Elsie is great and one of the best things about this place. The 2...

Verified Resident 208173

Everyone is very friendly and responsive to any issues or needs. Ive had a great experience here! The grounds are clean and well kept. I will be sure to miss the friendly staff, the clean amenities, and the great, convenient location.

Verified Resident 206806

We moved in and had our son shortly thereafter. There have been many changes to the property over the years, and 3 different managment companies. Some changes were not to our liking, but overall, we love the town.

Verified Resident 200230

The grounds are impeccable and well maintained, the units are large and comfortable most of the renovated with new appliances kitchen counters and large bathrooms. Te common areas very amenable and the staff always helpful.

Verified Resident 200231

Very comfortable here, staff feels like family and any problems are quickly taken care of. Love the gatherings and parties staff plans and enjoy meeting more residents at these gatherings. Lots of nice people here.

Verified Resident 193078

the rent is very high - there are modification that still need to be done in my apartment but my rent just keeps going up and up. every year my rent has increased a minimum of $50 and I needs to stop! you are giving me nothing more for my money and m...

Verified Resident 192556

The apartment buildings, amenities and landscaping are well-maintained and the maintenance crew responds to requests quickly. However, it often takes a very long time to get a response from the main office. Often it is necessary to visit them in pers...

Verified Resident 192235

I am very satisfied living at sterling parc , I feel a real comfort of home here and enjoy having my family visit. There is a real sign of pride in the area, its felt every time I come home. The staff here is always willing to lend a helping hand no ...

Apartment: Cedar Glen I We are currently renting the older Cedar Glen I apartment, 1bd, 1bth. The space available for the price of the rent was great value. The proximity of the apartment to Route 10, 287 as well as work was also a big reason for us ...

Shweta Gosain

Great place to live.

Talia Fiumefreddo

Love this property for the space and location as well as a strong sense of Community within. Pet-friendly and too good not to check out...a Must See!

Steve L

Beautiful community! Lovely staff!

Verified Resident 114061

This appartment is in the close proximity to all shopping centers and the major highways. Even the school ratings are too good. Of course it is closer to my office too. Maintenance is quite good. I am really happy in this appartment.

Verified Resident 91285

as stated before apartment kitchen and bathroom 35+ years old carpet and paint is 15 years old and I was told I had to empty apartment to get new carpet and move everything to the middle of the rooms for new paint and the whole apartment had to be do...

Verified Resident 91293

The apartment community is well-maintained and reasonably priced. It is a very quiet community which is great for my small family. During the move-in process, we did have some difficulty getting a response from the management team at the community. H...

Verified Resident 91322

I moved here to work as Medical Director at a pharmaceutical co. I'm in the apartment infrequently, but when I'm here it is clean and well maintained. The staff are courteous. The gym and pool are very nice.

Verified Resident 91323

Home town feeling, staff all very understanding and helpful. Maintenance staff the best and work or repairs are done quickly. Enjoy the monthly newspaper with news and gatherings at Sterling Parc and the Holiday Party and hope to attend one of the wi...

Kenna Cecelia

RSVP to the pool party. 2 guests

Natasha Kirk

RSVP for pool party. There will be 4 of us.

4EVAdore

Moved from a house and pleasantly surprise to the maintenance professionalism and the snow removal was top notch, however not happy with parking, my neighbors are not minded of the concept of a reserved space ,I'm constantly having to call the office...

Onexs1

Just moved in, so far my neighbours are very nice and friendly. Looking forward to a long stay. Thank you guys so very much, because of your thoughtfulness my move was a walk in the park. Keep up the good work.

Anonymous

Parking is HORRIBLE, HORRIBLE, HORRIBLE!!!! there are no spots! plan on staying home and never ever having any visitors. Also maintenance is horrible!! they do not come to fix things. if you can actually get a hold of the office, you have to call the...

Laura Startek

There are no parking spots. you can never have any visitors and if someone takes your spot there is no where else to park. They tow cars all the time. The tow company said the lady from the office is calling all the time to tow peoples cars. dont mov...

Anonymous

Lived at Sterling Parc for 4 years. Good location but has changed management for the worse. Bozzuto Management Group now handles it. The people in the office are ok but the Management group charges for everything. Pets are $25 per month per pet. Over...

Christopher Kohler

Low Income housing - Income limit for two people in a 1 bedroom is $40K a year (which is less that minimum wage). Apartment complex has a 24 hours gym and a pool. Looks absolutely beautiful.

Verified Resident 33381

Nice luxurious and peaceful

Verified Resident 31050

I chose Sterling Parc because: 1. It seemed to have the highest reviews of all the other communities in the area and 2. It has a "high end" feel, but rents all reasonably priced. I was pleasantly surprised that my expectations were surpassed, and hav...

chongamiel

Let me preface this review on the fact that I dont ever write reviews, but I honestly can't think of a better place to live than Sterling Parc at Hanover. The staff is very friendly and are EXTREMELY responsive to any requests regarding maintenance r...

Verified Resident 14660

Difficulty in carrying upstairs without closer parking. People friendly. Somewhat mystified at garbage collection. Management responsive. Only have move in listed above for 2012 - no 2013.

Verified Resident 13154

Great!!

Verified Resident 13187

The property is clean and well maintained, however the walls are not well sound proofed, I can hear my neighbors on both sides and above me, the lighting figures are ok, but I am surprised there is no ceiling light in the bedroom or ceiling fan and t...

Verified Resident 13224

nd great location

Verified Resident 10209

great

Verified Resident 9965

Apartment is well maintained. The maintenance service was prompt.

Verified Resident 9372

What is there to really say...its clean, comfortable living space, problems are answered quickly,mainenance people are easy to work with

Verified Resident 8892

My overall experience has been wonderful since living here. I love the area and the atmosphere and the space of my apartment for the price is great.

Verified Resident 8904

I just moved in less than a month ago so it is too soon to rate

Verified Resident 8952

I have enough privacy here, with very acceptable noise levels from neighbors. Located very convenient area, close to Morristown, Walmart and several shopping malls on Route 10. Manager is nice, leasing office staff usually responds very quickly via e...

Verified Resident 8136

When we moved in the property was fine but over the years it has declined in upkeep especially outdoor maintenance. Maintenance for indoor work is very good. Location is their big plus.

businessglobal1

Very clean and well manicured property. Quiet location and close to highway without any major traffic. Really nice apt with great appliances. Management is very responsive and friendly. Property manager makes herself readily available. Couldn't ask f...

Verified Resident 7383

CLEAN ORGANIZED

kalyani.lahiri

excellent apartment to stay.nice community...very very well maintained...no power outage during extreme weather condition ....excellent management....cordial,lovely lady elsie pouchie is always there to help on behalf of sterling parc management...al...

Verified Resident 7062

Management is responsive and willing to help. The maintenance staff are all very responsive and always willing to help in any situation.

Verified Resident 6964

Very up to date, clean, and new! Close to 287 and rt 10! Great price for what you get! Pool, gym washer/ dryer in unit and so much more.

Verified Resident 6970

Great place to live, wonderful management knows you by name, a true sense of community

Verified Resident 6895

The complex is very nice and the staff is professional. The Clubhouse is very pretty and I can't wait for the summer to go to the pool. Exercise Room is small but they have new equipment.

Anonymous

The walls in these units are paper thin. I have always been able to hear my neighbors very very clearly and it has kept me awake at times. I also live, for the first time, in a downstairs unit. I will never ever live below someone again. The guy upst...

Anonymous

Where to start..this place is terrible..when new management took over it has been going downhill ever since..we have talked to a few neighbors who have moved out because of the management..rude and generally nasty when you go in the office..if you ar...

Verified Resident 5233

Very nice experience all around. quiet mature neighbors, excellent maintenance, very clean and neat.

Verified Resident 5012

Overall I am satisfied with the apartment and it's location except for my previous comments about the landscaping and the fact that some people living there don't take pride in keeping the place clean on the outside....

Verified Resident 3714

I have been here almost 2 months. for the most part my experiences have been positive. I do hope to meet some fellow members of this community soon.

Verified Resident 3498

Great location well maintained

calltoarms723

The WORST part about renting at Sterling Parc at Hanover is that I eventually had to leave. The situation with my job made it impossible to stay. Of all the places I have ever rented, this one was clearly the best of the best. Location is great. CLEA...

Puncky

I have lived here for over 2 years and am quite pleased with the maintenance and service of the building. The people in the management office are accessible and listen to any complaints or requests that I have. More importantly, they are genuinely co...

junotmedia

I just reserved my 2nd 3-month corporate stay at Sterling Parc and I love it. It's clean, quiet, well furnished and best of all - way cheaper than a hotel!

Vishwas76

My wife and I lived at Sterling Parc for 2 years (2009-2011). We moved out recently after having bought our own house. We absolutely loved our stay at Sterling Parc. The apartment complex is beautiful, quiet, very well maintained and only minutes awa...

Topsfield

My Husband and I are staying at Sterling while we are building our home and have been very happy with the response of the Facility Management. We have had a few minor maintenance jobs in the apartment that we put requests into Management. They not on...

Anonymous

I lived at Sterling Parc for 2 years. I just moved out recently into a home with my boyfriend. My experience at Sterling Parc was excellent. A new management staff took over in January or February of 2011 and have made some great changes, notably wit...

Anonymous

This was the first apartment I've had on my own. The prices were a little overpriced, but I saw some crappy places for less, so I'd rather pay the extra and live in a nice apartment. The apartment itself is nice.. nice and open, which I like. Pros: A...

Anonymous

I only moved into my apartment recently and I am already very comfortable here. I had a few maintenance issues and I called one evening and the maintenance was here the next day and all was fixed. I am in one of the older units but it is all renovate...

mdal22

Other than extra visitor parking close to the appts, no complaints... There is a big visitors lot across the street if you have a big party. Maintenance is prompt and effecient. The office staff is ok, but ive had limited interactions with them i jus...

Anonymous

Nice looking apartments but parking is a nightmare! People who are supposed to park in their garage who have more than one vehicle use the visitor parking which is bad enough cause there are hardly any! And leave their car or truck there for days or ...

Anonymous

The new apts are fine. Positives - Clean, New, layout open, quick response with complaints, close proximity to RTE 10, reasonable priced depending on the 12mnth lease deals they may have going on. We did have an issue with infestation (beatle of some...

tonyo33

I've lived in many apartments over the past 10 years and none has ever been perfect. I wish it was, but let's be honest, that's never going to happen. Sterling Parc has its flaws. The parking situation is sub-par, but most apartment complexes in the ...

Anonymous

I think that we should be able to comment on which memeber of the staff is tarnishing the reputation of the community. For example, there is a memeber of the staff also rents an apartment here that seems to think that the rules don't apply to her! On...

lisash

I have loved my apt. True there is a lack of parking or shall I say there was until they raised everyone's rent $300 over the last year. There are moving trucks here all the time so parking is now ample. My building houses 8 apts and there are only 3...

Anonymous

Definitely not worth the money. The people in the office are rude, not willing to work with you when you have issues. One bedroom apartment gets one parking spot. And there are very few visitor spots. In fact, they even park the snow plows in visitor...

Anonymous

I've lived here a year. The office staff was completely incompetant before, during, and after moving in. Appointments missed without explanation or apology (I was traveling from a distance), disappearing act when needed, etc. Junior high school intel...

Anonymous

I lived here for 2 years. Parking for guests is very very difficult. I am sure the property doesn't fit the code regulations on how many visitor spots you are supposed to have. The insects are also a problem. They come through the mulch and end up cr...

Anonymous

We signed a 2 year lease and are looking forward to moving. Parking can be a real nightmare since there is no guest parking. There are spots but residents park there. Street parking is enforced which is nice and annoying at the same time. The streets...

Anonymous

I have stayed at this apartment for nearly a year.The location and layouts of the apartment are extremely good.However the price on the property is really high compared to the facilties offered.The most upsetting issue was the management staff who ar...