Reviews | Hartwood

M. Arthur Kaiser Mistriel

This is place is great everyone is super nice and the location right next to caltrain is super convenient

Tanner Morrow

It’s such a stress reliever knowing this community has maintenance living on site because we were able to get our lockout situated super quick and it didn’t ruin our Thanksgiving! Appreciate Isaacs support!

Rajat Paliwal

Shoutout to Isaac for a super quick turnaround when I got locked out on Thanksgiving.

yimeikouzi

I’ve been living in Hartwood since June this year, and overall, it’s been a great experience. The staffs are very responsible and responsive, and even though there have been a few small issues, they quickly addressed them. Neighbors are friendly ...

Adelina Gomez

Beautiful property in a perfect location. Maintenance has been consistently responsive and kind — even the newer team members like Isaac have been great to interact with.

Jasper Yu

I recently moved to Hartwood. It has been amazing from the first tour, to the second and the move-in. Angelica, Jenny, and Joanne are incredibly friendly, caring and responsive. I love this place so far!

Akane Sato

Angelica, the assistant propty manager and Eunice are amazing team members!! They are both extremely professional, patient and very kind. Starting from the tour to move in went very smoothly. I highly recommend the Hartwood because of them. Thank you...

Mackenzie Blackwell

This would be the best property management experience you would have so far in Bay Area. The leasing team is extremely professional, detail oriented and generally very responsive in service. One of the example would be : I asked about the curtain siz...

S T

I lived at Hartwood from April to October 2025. It was my first time living in the United States, and I had many concerns at the beginning—especially in April. However, the staff at Hartwood were very friendly and welcoming, and thanks to their sup...

Y S

update 11/9 management has taken measures to fix the doors and install fob detector in the leasing elev. Thank you update 8/5 leasing office entry door not working with fob. basically some doors work with fob some doors work with phone and some work ...

Lifeifan Du

The staff here are very nice and helpful. I received a lot of help from Joanne — really appreciate it!

Bailong Li

Jenny did a perfect move in tour that showed me everything in the building and helped me to finish the paper

Tommy Tarawallie

I accidentally locked my keys inside my apartment, and Joanne was extremely helpful in assisting me through the process of getting back in. She was professional, engaging, and made the situation much less stressful. Whenever she’s at the service de...

Roger Luo

I recently experienced an issue with my fridge that started producing an unusual noise. The general manager, Jenny, responded to my report promptly and came to my unit to inspect the problem. Once the issue was confirmed, Carlos and Edgar acted quick...

Cinba Z

Update: after the neighbor above me moved in, the bad soundproof design of the building becomes a problem. I can hear every footsteps above me, and it becomes a nightmare when your neighbor decides to take a walk at 5am in the morning. The management...

Michael Cars

Three days of alarm testing, from 9 a.m. to 5 p.m. every day. Absolutely unbelievable and very disruptive for anyone living or working from home.

Bobby White

ATTENTION: Their WIFI can be a disaster and can only fulfill the needs of 200 Mbps’ service. Also, if you wanna stream 4K or do an at-home job, their WIFI can be constantly on and off. NO, you can NOT have your own wifi servicers. You are stuck wit...

Tim Liu

We’re constantly bothered by the footsteps above us. The amenities are nice, sure, but the sound proofing between floors is the worst i’ve seen in years… Don’t move here unless you have zero sensitivity to noise…

Sierra

This is the second day of me moving it. Joanne is super friendly and helpful, making my onboarding experience very pleasant. The apartment have nice amenities as well

Roo

I love living here at Hartwood. Beautiful apartment, safe area, so fancy and suave. Also, the building staff are absolutely amazing. Joanne Derri is so fun and sweet to see regularly, she has helped me so much to settle into my home and go above and ...

Glenn Meyer

I spent the day touring apartments, and my tour at Hartwood was easily the best. The complex is beautiful, and the rental agent, Angelica, did a marvelous job of taking me around. An excellent experience!

Rexxar Lin

I toured Hartwood on the afternoon of October 11, 2025, and was impressed by the property's features and offerings. Jenny the general manager greeted me and provided a highly informative tour, guiding me through the impressive amenities and units tai...

Sicheng Xing

Moving into Hartwood Apartments was seamless thanks to Maya’s amazing help. She’s incredibly responsive and friendly, and truly made me feel at home from day one. Highly recommend both the community and her service!

Hongxu Li (Patrick)

Great staff and building quality, the staff are responsive.

mcclm

Didn't end up renting here, but we had the absolute best experience touring the building (twice!). Angelica was so helpful and knowledgeable, and kind enough to let us tour the units we were interested in a second time after our initial tour. It was ...

Yu Cheng

We accidentally locked ourselves out late at night, and Edgar came to help us right away. He was incredibly quick and professional. Thank you so much, Edgar, and the maintenance team for your prompt and kind help — we really appreciate your quick r...

Christina Dang

Let's be real. No apartment is perfect. I have lived in 5 different apartment complexes before Hartwood and you have to make compromises in some way every single time. But here's the recipe for success... ***A part of the leasing staff and maintenanc...

Seidy Fonseca Sanchez

“I had an excellent experience touring the property with Angelica! She dedicated a generous amount of her time to answer all of my questions thoroughly and walked me through every detail of the community. Her professionalism, knowledge, and kindnes...

Catherine Greenman

I want to applaud the staff of Hartwood Apartments for an incredible turnaround in our overall experience these past few months. Jenny took the helm as property manager at that time and has captained the good ship Hartwood to unprecedented glory. The...

Lauren

I’ve been really happy living at Hartwood the last few months. Our apartment is beautiful, modern, quiet and insulated. I’ve never had a major issue while living here. The complex is kept very clean with a great ambiance. I love the soft jazz mus...

Berry

I moved here a few months ago and overall it’s been a good experience. The apartment is nice, and the staff are helpful. Joanne Deri assisted us during the move-in process, she is very friendly and easy to talk to, which made things much smoother. ...

Michelle P

Overall, Hartwood is a nice place to live - the amenities, location, and layout. The staff is professional, friendly, and responsive. Jenny, in particular, is extremely helpful and kind. She really cares that the residents have a positive experience ...

Rohil Vijaywargiya

I had such a great time with Maya at the leasing office! She was super helpful, patient, and really went the extra mile to make sure I felt confident about my decision. Plus, she always got back to me quickly with any questions or worries I had. Defi...

Faith Mueller

I am writing this review specifically for our leasing agent Maya who really went above and beyond during the leasing process. She was such a positive influence in our decision to move forward with Hartwood and offered consistent and clear communicati...

Loki

I had an amazing experience working with Joanne, our Resident Services Associate. From the very beginning, she has been warm, welcoming, and incredibly helpful. She went above and beyond her responsibilities to make my move-in process smooth and stre...

Eileen Liu

Updates: I’ve had a few really smooth interactions with the community manager Jenny recently, and it’s clear she genuinely want to help residents and give us the best experience possible. I and my roommate are very grateful for her help and I'd l...

safe email

I toured the apartment with Angelica. She was incredibly kind and helpful!

XING ZHANG

Maya gave us a wonderful room tour at Hartwood Apartments. She was extremely warm, enthusiastic, and professional. Maya patiently showed us every room in detail, spending almost an entire hour walking us through everything. What impressed us most was...

Perry Zhong

The leasing team at Hartwood is outstanding. Maya and Jenny were incredibly responsive, considerate, and supportive throughout my move-in process. Out of all the apartments I’ve lived in over the past few years, this has been the best leasing exper...

Alice Ni

Good amenities but really not ideal for pet owners 😢 pet food left out always attracts ants 😢😢

Vinayaka N

Giving this a low rating based on the way they treated us when we came for the tour.

Dhananjay Patil

I’ve been living here for a few months now and it’s been a positive experience. The community is great, with nice amenities, a coffee shop downstairs, and a super convenient location near Caltrain station, Costco, grocery stores, and restaurants ...

Yuqi Zhao

I had such a wonderful experience touring Hartwood thanks to Jenny and Angelica! From the moment we arrived, they welcomed us with patience and genuine hospitality. They took the time to show us around every corner of the community, answering our que...

Pulin P Prabhu

I recently toured and signed a lease for a beautiful 2 bed / 2 bath at Hartwood Apartments, and I couldn’t be happier! The community has fantastic amenities, and the units are incredibly spacious with the latest appliances. I especially love the al...

Shuting Chen

We had an amazing experience with Jared during our apartment search and move-in. He gave us a great tour, patiently answered all our questions, and provided helpful details to make our decision easier. Throughout the entire process, he was always res...

Harsh Agarwal

Maya made our apartment search so much easier and less stressful. From the very beginning, she was quick to respond to any questions and even sending us videos of multiple units so we could compare and decide from afar. Her friendliness, attention to...

Israel Hale

I’ve been living here since December 2024, about a month after it opened. Some of the early reviews were accurate—there were issues with the front door, a short ant problem, and a few internet outages (about three in six months, each lasting a da...

C C

Unfriendly to visitors. They rather let the seats empty than letting people rest. The bad example of capitalism.

Charles Wan

Hartwood has everything my wife and I have been looking for in our next apartment home. We left SF for the South Bay life last year but our last apartment in Sunnyvale was a little too dark and my wife wanted more natural light. Other important facto...

Xiaodan Bao

The overall living experience here has been great. The layout of our apartment is amazing — both the living room and bedroom face south, bringing in tons of natural sunlight. There’s also a large storage room that makes it easy to keep everything...

Kris Barker

We recently toured the Hartwood property and it is luxurious inside and out. Jared provided us with a fantastic tour he was so helpful, knowledgable, and a pleasure throughout the tour. Outstanding property.

Y

I've been living here for about half a month, and overall, the experience has been positive. Apartment: The community is new with nice amenities. The apartment gets plenty of natural light and is generally quiet — a comfortable place to live. Pest:...

Sarai Lucas

I had the pleasure of working with Maya during my apartment search, and I can’t say enough good things about her! From the very beginning, she was incredibly welcoming, kind, and patient. She made the entire leasing process so smooth and stress-fre...

Jay Zhang

Leasing agent Maya was professional, responsive, and incredibly helpful throughout the process. She answered all my questions with patience and made the experience smooth and stress-free. Highly recommend!

E Q

Visited few apartments last Saturday 26th guided very nicely by Maya Shaw, and we were ready to apply, but several attemps calling and sending emails to receive the full information to be able to apply, we haven't received anything yet, already 5 day...

T T

The soundproofing here is terrible. caltrain/construction sounds are not the issue. Noises and footsteps from upstairs though are impossible to ignore. And the ants? We’ve had them since day one. This whole building feels like it’s sitting on top...

I Alb

We’ve seen countless apartments across Sunnyvale and nearby areas, but nothing felt quite right until we met Jenny at Hartwood. From the first tour, she stood out as incredibly professional, responsive, and deeply knowledgeable. She didn’t just s...

Nancy Yang

I’ve had a great experience with Hartwood and feel lucky to have had Jenny supporting me throughout. We exchanged over ten emails during the process, and she responded to each one with professionalism, patience, and kindness. Seeing her again recen...

Kristina Crucillo

I recently moved into Hartwood about two months ago and feel the need to write a review because I feel like the recent reviews I've seen are a little misleading. I'm not trying to discount them or say they are invalid because everyone's personal expe...

Lechuan Zhang (Luke)

I moved in the apartment in building 2 on July 16 2025. The experience has been good. 1. 👏I especially thank the leasing manager Jenny and the rest of leasing team for prompt response despite their heavy work load. They make my move in very smooth...

Jae Hyuk Kim

pest problem (ants) in apartment

E

After the lease is signed, you're going to need tips from your seasoned neighbors. So here it is. Survival Guide to Hartwood Living: • Most important: Stay calm when dealing with unexpected, unpleasant emails from management. They might repeatedly ...

Marshall Wu

The building may be new and marketed as luxury, but the experience falls far short under Bozzuto’s management. 1. Pest issues — Check other reviews, and you’ll see this is a recurring and very serious problem. 2. Internet woes — Residents are...

Rachel Yuan

full of bug！！！！

YUE LI

I’m very disappointed with how the ant and cockroach issue has been handled here. This isn’t an isolated problem affecting just a few units — it’s widespread throughout the entire building. Many residents, including myself, have seen ants and...

Averi Tan

Nothing humbles you faster than locking eyes with a cockroach mid-pee.

Alan Z

I won’t recommend here for anyone who doesn’t like bugs. I had no food stored at home and was away for a month, after I came back home I found ants and roaches!! Talked to a couple of other residents and was surprised to learn that many of them h...

Jialu Liu

Update: I'm happy to report that Jenny from Hartwood reached out and was incredibly helpful in resolving the issues I experienced with my move-in. Old: I am pretty frustrated with the move-in process in this building. My leasing agent didn't follow u...

Jarry

Great community! Jenny took us on a tour and she was super helpful!

Kelvin Shen

Hartwood forces all of its residents to use Smartaira as the internet provider, which is notoriously known for its inefficiency and inaction. On May 21, every single tenant lost their internet at home, yes all of us because we have no other ISP optio...

John Cheng

Super hard to take a tour. Can imagine how unresponsive they’ll be to tenant needs.

Susie S

Did a tour of this place. The apartments and amenities are beautiful.

Rutvik C.

The Good: - 24 hour maintenance guarantee. - Friendly leasing staff and concierge who are always ready to answer questions or address issues. - Great gym and other amenities. The bad: -Some of the appliances leave a lot to be desired. For example, th...

Ryan

My experience as a Hartwood resident has been excellent so far. Things I love: - Many new-built apartment communities claim to be luxury but have small rooms, paper-thin walls, and limited parking. Hartwood really stands out with spacious layouts, hi...

Sylvester T

Jared is who help me find my new home at Sunnyvale. They are super professional and kind! He and Jenny helped to solve a lots of issues and answered tons of questions related with apartment!

Nijat K

It’s been close to two months now since I moved into Hartwood, and I’m super happy with our unit, the apartment, and the neighborhood. The apartment is brand new, with a great gym on the top floor that overlooks the rooftop and the pool. The roof...

Narmin Gojayeva

We've been living in Hartwood for nearly two months and I honestly love it here. Our apartment unit gets lots of sunlight which was a must for me personally and I am very happy about it. None of the other places we toured had this much direct sunligh...

Ting Z

Moving into this Hartwood community was one of the best decisions I’ve made this year! Jenny, the leasing manager, is professional, patient, and efficient. When I was late for my first in-person guided tour due to work and couldn’t decide, she qu...

Yijun Z

Very bad quality building. And super unprofessional management. The garage is leaking water and made my car dirty. Didn’t gave me the charging port access code even though they charged for $150 a month. I asked for the correct spot number and they ...

Nayef Amhaz

I heard a ton of great reviews about the Hartwood apartments in the area and definitely wanted to lay eyes on what they had to offer. I was able to get in contact with someone in the leasing department and set up an appointment to view the units they...

HJ

I’ve toured many apartments, but there were no apartments too strict about physical ID when tour. I was with my spouse for tour, I forgot to bring my physical ID, only had driver’s license in my apple wallet. But they didn’t let me tour, so onl...

afarin kashefi

Went and saw the apartments. The building is new and amazing. The people who work in the leasing office are amazing, especially jenny. She was so kind and helped us to finally get the house that we wanted.

Arturo Andrade

Excelent service!