Reviews | Hartwood

afarin kashefi

Went and saw the apartments. The building is new and amazing. The people who work in the leasing office are amazing, especially jenny. She was so kind and helped us to finally get the house that we wanted.

Arturo Andrade

Excelent service!

Yuqi Zhao

I had such a wonderful experience touring Hartwood thanks to Jenny and Angelica! From the moment we arrived, they welcomed us with patience and genuine hospitality. They took the time to show us around every corner of the community, answering our que...

Pulin P Prabhu

I recently toured and signed a lease for a beautiful 2 bed / 2 bath at Hartwood Apartments, and I couldn’t be happier! The community has fantastic amenities, and the units are incredibly spacious with the latest appliances. I especially love the al...

Shuting Chen

We had an amazing experience with Jared during our apartment search and move-in. He gave us a great tour, patiently answered all our questions, and provided helpful details to make our decision easier. Throughout the entire process, he was always res...

Harsh Agarwal

Maya made our apartment search so much easier and less stressful. From the very beginning, she was quick to respond to any questions and even sending us videos of multiple units so we could compare and decide from afar. Her friendliness, attention to...

Israel Hale

I’ve been living here since December 2024, about a month after it opened. Some of the early reviews were accurate—there were issues with the front door, a short ant problem, and a few internet outages (about three in six months, each lasting a da...

C C

Unfriendly to visitors. They rather let the seats empty than letting people rest. The bad example of capitalism.

Y S

update 8/5 leasing office entry door not working with fob. basically some doors work with fob some doors work with phone and some work with neither 🤷 Had to walk around the building to get in- I will take down my one star rating when west entry wa...

Charles Wan

Hartwood has everything my wife and I have been looking for in our next apartment home. We left SF for the South Bay life last year but our last apartment in Sunnyvale was a little too dark and my wife wanted more natural light. Other important facto...

Xiaodan Bao

The overall living experience here has been great. The layout of our apartment is amazing — both the living room and bedroom face south, bringing in tons of natural sunlight. There’s also a large storage room that makes it easy to keep everything...

Kris Barker

We recently toured the Hartwood property and it is luxurious inside and out. Jared provided us with a fantastic tour he was so helpful, knowledgable, and a pleasure throughout the tour. Outstanding property.

Y

I've been living here for about half a month, and overall, the experience has been positive. Apartment: The community is new with nice amenities. The apartment gets plenty of natural light and is generally quiet — a comfortable place to live. Pest:...

Sarai Lucas

I had the pleasure of working with Maya during my apartment search, and I can’t say enough good things about her! From the very beginning, she was incredibly welcoming, kind, and patient. She made the entire leasing process so smooth and stress-fre...

Jay Zhang

Leasing agent Maya was professional, responsive, and incredibly helpful throughout the process. She answered all my questions with patience and made the experience smooth and stress-free. Highly recommend!

E Q

Visited few apartments last Saturday 26th guided very nicely by Maya Shaw, and we were ready to apply, but several attemps calling and sending emails to receive the full information to be able to apply, we haven't received anything yet, already 5 day...

T T

The soundproofing here is terrible. caltrain/construction sounds are not the issue. Noises and footsteps from upstairs though are impossible to ignore. And the ants? We’ve had them since day one. This whole building feels like it’s sitting on top...

I Alb

We’ve seen countless apartments across Sunnyvale and nearby areas, but nothing felt quite right until we met Jenny at Hartwood. From the first tour, she stood out as incredibly professional, responsive, and deeply knowledgeable. She didn’t just s...

Nancy Yang

I’ve had a great experience with Hartwood and feel lucky to have had Jenny supporting me throughout. We exchanged over ten emails during the process, and she responded to each one with professionalism, patience, and kindness. Seeing her again recen...

Eileen Liu

I had some issues with my unit during my time at Hartwood, and while it was frustrating at first, Jenny the community manager, went above and beyond to help resolve everything smoothly. She called me multiple times to follow up, was open to in-person...

Kristina Crucillo

I recently moved into Hartwood about two months ago and feel the need to write a review because I feel like the recent reviews I've seen are a little misleading. I'm not trying to discount them or say they are invalid because everyone's personal expe...

Lechuan Zhang (Luke)

I moved in the apartment in building 2 on July 16 2025. The experience has been good. 1. 👏I especially thank the leasing manager Jenny and the rest of leasing team for prompt response despite their heavy work load. They make my move in very smooth...

Jae Hyuk Kim

pest problem (ants) in apartment

E

After the lease is signed, you're going to need tips from your seasoned neighbors. So here it is. Survival Guide to Hartwood Living: • Most important: Stay calm when dealing with unexpected, unpleasant emails from management. They might repeatedly ...

Marshall Wu

The building may be new and marketed as luxury, but the experience falls far short under Bozzuto’s management. 1. Pest issues — Check other reviews, and you’ll see this is a recurring and very serious problem. 2. Internet woes — Residents are...

R Y

full of bug！！！！

YUE LI

I’m very disappointed with how the ant and cockroach issue has been handled here. This isn’t an isolated problem affecting just a few units — it’s widespread throughout the entire building. Many residents, including myself, have seen ants and...

Averi Tan

Nothing humbles you faster than locking eyes with a cockroach mid-pee.

Alan Z

I won’t recommend here for anyone who doesn’t like bugs. I had no food stored at home and was away for a month, after I came back home I found ants and roaches!! Talked to a couple of other residents and was surprised to learn that many of them h...

Jialu Liu

Update: I'm happy to report that Jenny from Hartwood reached out and was incredibly helpful in resolving the issues I experienced with my move-in. Old: I am pretty frustrated with the move-in process in this building. My leasing agent didn't follow u...

Cinba Z

Just spent a wonderful week at Hartwood. Jenny and Sabrina are super helpful for coordinating all move-in logistics. A bit of suggestion would be considering changing the designated network provider Smartaira, which goes offline once in a few days.

Jarry

Great community! Jenny took us on a tour and she was super helpful!

Kelvin Shen

Hartwood forces all of its residents to use Smartaira as the internet provider, which is notoriously known for its inefficiency and inaction. On May 21, every single tenant lost their internet at home, yes all of us because we have no other ISP optio...

Michael Crippen

Overpriced, Under-Managed, and Riddled with Issues – Renters Beware As a current resident of Hartwood Sunnyvale, I’ve encountered a series of frustrating and unresolved issues that reflect poor management, operational dysfunction, and a lack of b...

John Cheng

Super hard to take a tour. Can imagine how unresponsive they’ll be to tenant needs.

Susie S

Did a tour of this place. The apartments and amenities are beautiful.

Rutvik C.

The Good: - 24 hour maintenance guarantee. - Friendly leasing staff and concierge who are always ready to answer questions or address issues. - Great gym and other amenities. The bad: -Some of the appliances leave a lot to be desired. For example, th...

Ryan

My experience as a Hartwood resident has been excellent so far. Things I love: - Many new-built apartment communities claim to be luxury but have small rooms, paper-thin walls, and limited parking. Hartwood really stands out with spacious layouts, hi...

Sylvester T

Jared is who help me find my new home at Sunnyvale. They are super professional and kind! He and Jenny helped to solve a lots of issues and answered tons of questions related with apartment!

Nijat K

It’s been close to two months now since I moved into Hartwood, and I’m super happy with our unit, the apartment, and the neighborhood. The apartment is brand new, with a great gym on the top floor that overlooks the rooftop and the pool. The roof...

Narmin Gojayeva

We've been living in Hartwood for nearly two months and I honestly love it here. Our apartment unit gets lots of sunlight which was a must for me personally and I am very happy about it. None of the other places we toured had this much direct sunligh...

Ting Z

Moving into this Hartwood community was one of the best decisions I’ve made this year! Jenny, the leasing manager, is professional, patient, and efficient. When I was late for my first in-person guided tour due to work and couldn’t decide, she qu...

Yijun Z

Very bad quality building. And super unprofessional management. The garage is leaking water and made my car dirty. Didn’t gave me the charging port access code even though they charged for $150 a month. I asked for the correct spot number and they ...

Nayef Amhaz

I heard a ton of great reviews about the Hartwood apartments in the area and definitely wanted to lay eyes on what they had to offer. I was able to get in contact with someone in the leasing department and set up an appointment to view the units they...

HJ

I’ve toured many apartments, but there were no apartments too strict about physical ID when tour. I was with my spouse for tour, I forgot to bring my physical ID, only had driver’s license in my apple wallet. But they didn’t let me tour, so onl...

afarin kashefi

Went and saw the apartments. The building is new and amazing. The people who work in the leasing office are amazing, especially jenny. She was so kind and helped us to finally get the house that we wanted.

Arturo Andrade

Excelent service!