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Ratings & Reviews

Here's what our residents and prospects are saying.

Ndidika Ignacio

2024-07-16   Google

I have been living here since about April. I will say the worst part of my experience was in regard to the leasing office. They were incredibly difficult to reach and communicate with and truly made my move in process expensive and a pain. I haven’...

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Lauren Levine

2024-07-12   Google

Update: Members of Bozzuto management are posting 5 star reviews and are using their own names to do so. Major conflict of interest! Lots of crime! Armed robberies are happening here and Bozzuto is completely neglecting the safety of its residents an...

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Larry R.

2024-07-11   Google

My wife and I moved in a couple months ago. We did have a couple issues in the beginning and did notice a faint sewage smell. We brought it to management's attention and everything was taken care of in a timely manner. Maintenance was very kind and k...

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Patrice Williams

2024-07-11   Google

Hi. I've been a resident since March and have Nothing but praise. I am met daily with a warm welcome from concierge Ebony. She is always helpful and friendly, knows all the info and has a great personality. She's a great asset to The Westerly. I'm gl...

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Matthew Holt

2024-07-11   Google

The Westerly in Washington is an exceptional choice for apartment living. The apartments are modern, well-maintained, and spacious, with stylish interiors that make you feel right at home. The management team is professional and responsive, especiall...

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Courtney

2024-07-08  

I have a problem with is the dogs here it is like people just let the dogs come up to you it is so annoying. Another problem is the leasing agents can be a bit more polite.

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E J

2024-07-07   Google

If I could I would give 5 stars for Chanelle the front desk agent. She is great and a true star, she is always kind, professional and ready to assist with a smile. If the building manager reads this he should take notes on her level of professionalis...

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Cole Horich

2024-07-04   Google

Our experience with the westerly was nothing short of spectacular. They were extremely attentive and friendly and kept me updated in every step of the process. Leasing Agent Ryan was especially helpful

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Kevin Monge

2024-07-04   Google

Beautiful building and wonderful staff. The leasing team was extremely professional and helpful.

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Nick

2024-07-03  

Thank you so much for this opportunity. I really hope that you a great.👍 I like the Survey. 😁 Thanks you. Have a great day. 👍 😁😁Thanks Thanks you.

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yonathan mejias

2024-07-02   Google

It's unpleasant to come to this building, the girl in the lobby. super rude. Apparently he has a bad day every day, very bad manners, leaving that person in front of the public.

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2024-07-01  

Once I sign my lease I will be happy to let you know!! Excited to hear back! I am currently waiting to be approved, Hoping this is the week for good news!!

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Cassandra

2024-07-01  

Once I sign my lease I will be happy to let you know!! Excited to hear back! I am currently waiting to be approved, Hoping this is the week for good news!!

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Chad

2024-07-01  

The management of the building can best be described as a flaming bag of dog poop in a dumpster that’s also on fire. The front door barely works, can’t use the back elevator near my apartment because of (what I’m assuming was) a drug deal gone ...

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Nycee Chuck

2024-06-30   Google

I've lived at the Westerly for about one month now. The neighborhood is so easy to navigate and the building is just around the corner from the metro (so commuting and navigating to other parts of the city/area feels seamless). From my initial reach ...

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2024-06-15  

Leasing office customer service experience when it comes to responding to emails from residents are not very helpful. No nobody never replied or responded to my issues or concerns.

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Erica

2024-06-15  

Leasing office customer service experience when it comes to responding to emails from residents are not very helpful. No nobody never replied or responded to my issues or concerns.

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Keona

2024-06-14  

The Westerly is an Amazing place to live. Friendly community and workplace. I love it 🥰 Ms. Ebony makes my day every morning with her kind words

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Evan Meisler

2024-06-13   Google

Dreadful and disrespectful leasing experience. Look elsewhere, there are far better options in Waterfront and Navy Yard (I was able to find one easily).

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2024-06-10  

The Westerly is good clean environment to live. The building is always clean. The staff an concierge are very respectful, an will assist you no matter what the situation may be. My experience here at The Westerly is pleasant. I look forward to the gr...

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Jerrell

2024-06-10  

The Westerly is good clean environment to live. The building is always clean. The staff an concierge are very respectful, an will assist you no matter what the situation may be. My experience here at The Westerly is pleasant. I look forward to the gr...

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Matt

2024-06-08   Google

BEWARE, DO NOT LIVE HERE! THIS PLACE IS GHETTO, 1/3 of the building is Section 8 housing and Bozzuto doesn’t disclose that to full paying customers. Management struggles to answer simple questions about how we are billed and what we are paying for....

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Mark JJ

2024-06-08   Google

ms.ebony is begging residents to leave her a 5 star review and it is getting uncomfortable and awkward for us. aside from that, security is old, and some residents are sketchy. some hang around the concierge and flirt with the young lady all night. w...

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Logan Koester

2024-06-06   Google

I scheduled a tour online weeks in advance for today being that I would only be in the area for a few days. I had hit bad DC traffic in the way in and called 30 minutes away to let them know I was running 10 minutes behind schedule. The receptionist ...

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2024-06-05  

Love the community great services fast responses and always available to help fast maintenance experience unlimited parking and clean facilities

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Michael Persaud

2024-06-05   Google

I've been on a lot of building tours since moving to DC (almost all in the SW and Navy yard area) and I have to say that the leasing office was absolutely worst I've ever encountered. The first thing I was told was that they have no units available f...

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Dwight

2024-06-05  

Good vibes, good service, great tea. I’ll be back. The idea of this is needed in my neighborhood. It has a good name and I think it will do very well in our neighborhood.

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Vernae

2024-06-05  

Love the community great services fast responses and always available to help fast maintenance experience unlimited parking and clean facilities

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Nikita

2024-06-05  

Love how the updates on what's going on with events and others stuff they have for the residents this is my first experience of living on my own

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Lariza

2024-06-05  

At the begging there was a smoke smell. It was so bad that I had to buy an air purifier. Now, kind of concern for the security issues. The rest good, the gym good!

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Alicia

2024-06-05  

awesome awesome awesome really awesome, it's great i love the building and the rooftop, awesome awesome awesome awesome awesome awesome awesome awesome awesome

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2024-06-04  

Customer service/ is lacking/shoddy building quality. Safety is problematic. Too many people follow into building without own swipes. No cameras on floors.

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Ashlan Coffin

2024-06-04   Google

I was very excited to tour and apply to the property that day, I have 3 friends that just moved in! However, the leasing agent I had made me STRONGLY rethink and ultimately change my decision. Not only could she not answer any of my questions, but to...

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Andre Tarver

2024-06-04   Google

Robberies have already happened here and they fail to send an email warning residents to lock there doors including balcony doors. I love my apartment though. The concierge Ebony does her job very well during her shift. The others don’t really seem...

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Maria

2024-06-04  

I was one of the first people to move in last year and I would like to mention that this place is gorgeous. People are nice, is very clean and apartment layout is great

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Anil

2024-06-04  

The building is beautiful, the front desk folks are fantastic, the amenities are great, the location is convenient, but it is expensive. All in all, I would recommend living here.

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Jessica

2024-06-04  

Initially was pleased with living here, however the experience living here has rapidly deteriorated. There seems to be an influx in crime including an armed robbery a few days ago, not to mention carjackings on the weekly. Residents pay $300 a month ...

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Sandra

2024-06-04  

Customer service/ is lacking/shoddy building quality. Safety is problematic. Too many people follow into building without own swipes. No cameras on floors.

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Retrospects Company

2024-06-01   Google

Update: I posted the initial review months ago since then multiple armed robberies and carjackings rendering this property extremely unsafe to live in along with mysterious fees!!! Initial review: This management might be the worst I have ever encoun...

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Heleno

2024-05-28  

I want to commend the management and staff of The Westerly. It’s refreshing to see a team so open and accessible to its residents. I feel that our apartment complex is in good hands.

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Patrick Wagner

2024-05-16   Google

FRONT DESK LADY GHETTO!!!! FRONT DESK LADY IS RUDE!!!!!! EVERYTIME I CALL I NEVER GET ACKNOWLEDGE PROFESSIONALLY. SHE ANSWERS THE PHONE SAYING "YEAH"!! WHEN I ASK TO BE TRANSFERRED TO LEASING..MOST PEOPLE WOULD SAY "ONE MOMENT" NOPE!!! NOT HERE....SH...

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Lipsofafeminist

2024-05-15   Google

It was a process moving in. The were very detailed in the leasing but it’s worth it. Great location. High ceilings, quality appliances and very spacious

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2024-05-10  

PARTIAL REVIEW Only one week here so this is focus only on how the move in went. When we arrived the elevator from the loading dock wasn’t working which made everything super hard to the movers. They charged us more since they had to cancel their o...

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Keona Perkins

2024-05-10   Google

This experience has been the best move-in experience! I have been working with one of the greatest leasing teams in the SW area. The Westerly team has made my move-in process worth the wait. Cole has been nothing but great. Followed up with me every ...

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Graham Tracy

2024-05-10   Google

Management is getting fake reviews posted to inflate ratings

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Magdalena

2024-05-10  

PARTIAL REVIEW Only one week here so this is focus only on how the move in went. When we arrived the elevator from the loading dock wasn’t working which made everything super hard to the movers. They charged us more since they had to cancel their o...

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Pam Allen

2024-05-09   Google

I would like to say from the first day I knew I was approved to move in I encountered Ebony her phone etiquette was impeccable and every time I called I got her, I told her I hope I’m not getting on your nerves, but no one has returned my call as o...

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Therxxlscooter

2024-05-09   Google

Moved here in December. Everything has been great so far. Maintanance is quick and efficient. Concierge and leasing staff go above and beyond for the residents and future residents. I really appreciate it especially with how busy the days are during ...

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2024-05-08  

The view from the apartment is beautiful, the balcony is very spacious and the maintenance service is fast, usually the next day. The only inconvenience we had was that the moving elevator did not work the day we moved in and we had to pay an extra t...

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Karin Giselle

2024-05-08  

The view from the apartment is beautiful, the balcony is very spacious and the maintenance service is fast, usually the next day. The only inconvenience we had was that the moving elevator did not work the day we moved in and we had to pay an extra t...

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2024-05-05  

I love how friendly and understanding the team is and how clean it is. The atmosphere is so homey! I love my unit and the entire layout. I highly recommend The Westerly’s !!!!

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Somaiya

2024-05-05  

I love how friendly and understanding the team is and how clean it is. The atmosphere is so homey! I love my unit and the entire layout. I highly recommend The Westerly’s !!!!

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Sophia Young

2024-05-04   Google

My boyfriend and I visited the Westerly in March and had a great experience touring the building. The staff were welcoming and lovely. Then, once my boyfriend and I submitted an application and paid the fee, we were conditionally accepted and never h...

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Yenesis Colon

2024-05-03   Google

I love living here! The ladies at the Concierge are so sweet and helpful, especially Ms.Ebony who spoils my little dog with treats. I’m seeing very negative things said about her that aren’t even true. If you’re writing a nasty review because y...

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Vivian

2024-05-01   Google

Ebony, the morning concierge's behavior is unprofessional and erratic. Her demeanor can shift quickly from seemingly cheerful to passive-aggressive and loud. In today's instance, she even followed me to the leasing office in a confrontational manner....

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Missy Franklin

2024-04-30   Google

They don’t ever answer their phones. I have called multiple times and even emailed and received nothing. I have been calling and emailing since December. I believe the reviews when they say reception is horrible. Hire better qualified personnel. Th...

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2024-04-26  

I like everything not bad a few issues with my unit but I like. It but I don’t like how difficult it is to get in contact with maintenance or leasing about some things

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Xyah

2024-04-26  

I like everything not bad a few issues with my unit but I like. It but I don’t like how difficult it is to get in contact with maintenance or leasing about some things

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Jazz’sWorld

2024-04-22   Google

Honestly, My first month here . I loved it. It’s now month 2 going on 3. It seems like the joy of living here has left the premises. Some side doors are left open around the building, like is that not a safety hazard? The security guard sleeps on p...

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Nida U

2024-04-11   Google

I moved from another state so I wasn't able to actually see the unit, but Cole helped me a lot through all the stages and I think I'm very lucky to have worked with him, he really helped me a lot. It's been a little over 2 months since I moved in and...

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2024-04-09  

Move in was smooth and concierge is the best! Apartment came well equipped and was exactly what we expected. Some continued construction on the building is only current downside.

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Alexander

2024-04-09  

Move in was smooth and concierge is the best! Apartment came well equipped and was exactly what we expected. Some continued construction on the building is only current downside.

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Marcus Demi

2024-04-08   Google

This is probably one of the most incompetent management companies I have ever seen. I have lived in DC 15+ years and have been in multiple “luxury” apartments run by other management companies from UIP, Kettler, WC Smith, Nomadic etc… now this ...

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2024-04-07  

To be honest I’m a bit disappointed with the Westerly. The apt was dirty when they handed it over. They represented that the terraces would have a THIN divider and instead they placed HUGE bulky planters that took up all the terrace. The applicatio...

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George

2024-04-07  

To be honest I’m a bit disappointed with the Westerly. The apt was dirty when they handed it over. They represented that the terraces would have a THIN divider and instead they placed HUGE bulky planters that took up all the terrace. The applicatio...

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Osbornay

2024-04-05  

The leasing office staff was very helpful once you were able to contact someone. It’s gets very busy and hard to get thru on the phone lines.

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Tiona

2024-04-04  

Thus far everything has been great but communication has not been well from the leasing office. I think it will improve now that i have a new leasing agent.

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Michelle

2024-03-24   Google

Had a really great tour and was interested in the property, but unfortunately the leasing team seems to not think you're worth responding to after if you inquire about the housing for all program/ units.

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Raykeyah Carter

2024-03-21   Google

The lady Miss Ebony who is answering the phones for the building. She deserves a raise. I can feel the warmth and compassion through the phone. Also she went above and beyond for me, something she did not have to do. From speaking to her alone I know...

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Veda Hicks

2024-03-19   Google

Please do not move to this location the customer service is horrible. I went on a tour and had the worst experience ever the leasing agent Maria gave me an unforgettable experience in the worst way she made me feel unwelcome as if she could care less...

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Tashia Boyd

2024-03-14   Google

The concierge is the rudest I’ve had to deal with. When I called because they gave my package to someone else, they hung up on me and refused to take my calls. I am dissatisfied with the service I have received since January, and I would not recomm...

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Sheika Reid

2024-03-14   Google

It’s such a beautiful building with amazing amenities and a wonderful staff. I had a little of a bumpy start when I first moved in because of a sewage smell problem. Their staff, particularly Cole responded the situation as amicably as possible. I ...

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Xavier

2024-03-11  

In terms of the signing process, receiving keys, and the overall moving-in experience, it was quite positive. Communication with Emma was efficient and direct, which was appreciated. However, I was somewhat disappointed with the move-in procedure. It...

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2024-03-07  

Overall the apartment is great and getting my keys has been amazing. However, the tub has had an aggressive stench and although the maintenance and leasing teams have tried to remedy it, the management has not offered concessions that aren’t of add...

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Sheika

2024-03-07  

Overall the apartment is great and getting my keys has been amazing. However, the tub has had an aggressive stench and although the maintenance and leasing teams have tried to remedy it, the management has not offered concessions that aren’t of add...

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Bianca

2024-03-05  

So far so good! Cole has been amazing and the guy who came to fix the washer was also wonderful. The apartment above me is quite loud and they were reminded about quiet hours. Haven’t been back yet/haven’t moved fully but I trust it will be resol...

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Joniqua Hutchinson

2024-03-02   Google

I moved into The Westerly just two days ago, and I'm already impressed by the exceptional service from Cole and Bobby. Their support made my move seamless, and their professionalism truly stands out. Excited to call this place home and grateful for s...

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Joniqua

2024-03-02  

I moved into The Westerly just two days ago, and I'm already impressed by the exceptional service from Cole and Bobby. Their support made my move seamless, and their professionalism truly stands out. Excited to call this place home and grateful for s...

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Doug Hochberg

2024-02-29   Google

Nothing has worked on the first try. The apartment was still being worked on the day we moved in, the new garage system wasn't working so I could not exit, and the fire alarm system depends on an email to tell people to evacuate.

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2024-02-22  

Beautiful new property with amazing amenities and kind employees, just wish the gym had more equipments beside that everything is amazing. 10/10 would recommend.

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Verified Resident

2024-02-22  

Beautiful new property with amazing amenities and kind employees, just wish the gym had more equipments beside that everything is amazing. 10/10 would recommend.

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Jazmine

2024-02-17  

I’m so at peace living here at the Westerly. It’s so many safety measures implemented. It has everything I need and ever wanted. The main thing is the peaceful energy & the warming people that live and work in the building. Thank you so much.

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Ayana

2024-02-08  

Community is beautiful! Staff are friendly & professional! Can’t wait to enjoy living here! The amenities are awesome as well! They a lot of perks for residents and that is a plus as well for me!

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Annette S

2024-02-06   Google

I am impress with the staff at The Westerly. Ebony, Cole and Maria are working very to for me to a part of the community. Very very helpful and patient staff.

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2024-01-31  

So far I am loving my new apartment. The building is spacious and clean. The leasing office and concierge are friendly and helpful. I can’t wait until the rooftop amenity is open l.

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Kamisha

2024-01-31  

So far I am loving my new apartment. The building is spacious and clean. The leasing office and concierge are friendly and helpful. I can’t wait until the rooftop amenity is open l.

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2024-01-29  

It is the Best place I’ve ever lived at it has everything I need and want and the Staff as a whole are well organized and courteous and professional

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Daron

2024-01-28  

It is the Best place I’ve ever lived at it has everything I need and want and the Staff as a whole are well organized and courteous and professional

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2024-01-26  

Everything has been amazing! The front-desk and leasing team are incredible. The building is brand new and the neighborhood is lovely. Would definitely recommend.

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Brian

2024-01-26  

The building is great. I do wish the move-in had a welcome gift or something along those lines. For how much we’re paying a month, that’s the least that can be provided.

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Luis

2024-01-26  

Everything has been amazing! The front-desk and leasing team are incredible. The building is brand new and the neighborhood is lovely. Would definitely recommend.

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2024-01-24  

The concierge is AMAZING the leasing office excellent I love it here they are very patient with you the maintenance guys are very quick in response time

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Shanovia

2024-01-24  

The concierge is AMAZING the leasing office excellent I love it here they are very patient with you the maintenance guys are very quick in response time

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Shanovia Brooks

2024-01-17   Google

I just moved here I love it here already the concierge is AMAZING

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2024-01-14  

Great move-in experience with constant support from the leasing office from beginning to end! Move-in day was easy with the help from concierge desk and easy-to-access loading dock.

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Ellie

2024-01-14  

Great move-in experience with constant support from the leasing office from beginning to end! Move-in day was easy with the help from concierge desk and easy-to-access loading dock.

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2024-01-09  

Moving in was very easy, and the building team (leasing and concierge) has been helpful and engaged. A minor inconvenience is the new construction noise within the building.

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Lillian

2024-01-09   Google

I would like to thank Ms. Ebony for an excellent welcome to The Westerly and Mr. Stevie Young for an excellent tour of the Westerly Complex an his communication was excellent!!

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Anil

2024-01-09  

Moving in was very easy, and the building team (leasing and concierge) has been helpful and engaged. A minor inconvenience is the new construction noise within the building.

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Stacie Ave

2023-12-07   Google

I am so excited about this building and the concierge staff Ebony and Chanel are really awesome!!! They have helped me so much and are doing a wonderful job welcoming people and keeping us informed!!! I really appreciate those ladies.

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Precious Owens

2023-11-30   Google

The concierge and the staff are amazing!! They really give you that southern hospitality. They pay attention to detail and will never fail to leave you impressed. If you have the opportunity to, apply here ! You won’t regret it.

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2023-11-28  

I love living here! The ladies at the Concierge are so sweet and helpful, especially Ms.Ebony who spoils my little dog with treats. The leasing office staff are so nice and helpful, they answered any questions that I had. When I moved in, I met Stevi...

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Brandon Usilton

2023-11-28   Google

As I did not end up living here, I toured the building and it was awesome. Extremely modern, clean, and great amenities. I also want to thank Cole, the leasing agent for all of his help. He was one of the best leasing agents I have dealt with when to...

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Yenesis

2023-11-28  

I love living here! The ladies at the Concierge are so sweet and helpful, especially Ms.Ebony who spoils my little dog with treats. The leasing office staff are so nice and helpful, they answered any questions that I had. When I moved in, I met Stevi...

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Chad

2023-11-23  

It’s really hard to get internet set up. Electric was a struggle too. Also we should probably try to clean the dust in the parking garage up, as I’ve been tracking it into my apartment.

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