Ratings & Reviews

Brooke C

I wanted to rent here but Casey was very unkind and almost sounded aggressive so I changed my mind. I’ll just stick to my current residence here at the Madison at Marshfield and renew my lease, they have never talked to me like that. I’m quite su...

Verified Resident 1228173

The property is really nice and the staff seem amazing but my apartment is currently unlivable due to the noise above at inconsistent hours. If the noise above were to be fixed/if I were to be able to move to a new unit I have no doubt that I would l...

Mick

Lived here for 2 years. Went way downhill the second year- filthy grounds, overflowing trash, poor communication from management. Only redeeming qualities are the great location and lots of dogs. Waited 5 months to get our security deposit back after...

Verified Resident 1171899

Good but stair carpet has holes on every step. Doesn’t look good and risk of falls. Needs replacing to be competitive with newer competitors. Good maintenance on grounds. Good cleanup of parking garage. Good maintenance of elevator.

Verified Resident 1131676

Very happy very professional I love the staff with all the help. I help the property If they need any help on the weekends. Very nice space to live in before I build a house I have a lot of great neighbors also.

Verified Resident 1189254

I’ve been a resident here for many years and lately the management and maintenance situation has gone a bit downhill. Things aren’t being addressed in a timely manner and the office staff is dismissive of my inquiries to make me go away...

Verified Resident 1185173

I have tried to contact the building office a few times to resolve a questionable water bill/unclear charge several times. I haven't gotten a reply, which is very frustrating. If I am given a bill that states $x, then the app tells me I owe several h...

Zacarra Davis

Danielle was very helpful with situating the move-in process with me today :)

I love how the people in the community are so helpful and welcoming.

Jw Sun

I love this place, everyone is warm hearted and helpful. Especially the lease office lady Danielle, she is a big help and thoughtful and always smile. I love her. The neighbor is nice too.

waiting for 3 months for 2 service calls...plus garage in bldg 4 has water there for months and never cleared..cannot walk or open trunk..plus urine on rugs in hall from dogs and there for years..carpet on stairs all torn and dangerous..

Jenna Flowers

I recently moved out after living here for the last 14 months. I have had wonderful experiences with this apartment complex. The manager has been so helpful and kind whenever I've had problems or questions in the past, maintenance is efficient, and t...

Verified Resident 956480

I would have recommended this community a few years ago but I am not sure now. I think the grounds are no longer well kept and trash is everywhere. There is not a clean up crew at all to pick up trash. The dumpster is always a huge issue with rodents...

Verified Resident 1171899

Not enough maintenance follow ups and Not enough garbage pickup. Often overflows and stinks. The Parking garage always dirty. Carpets need cleaning or replacing. Terrible stain on carpet at entry. The pool area is nice and has a lifeguard. Office man...

Tommy Lupo

Great experience living here the past 13 months. Caroline and Lauren are extremely kind and welcoming. Any issue we had was always resolved in a timely manner. Would certainly come back if given the chance. 10/10!

Verified Resident 1070365

Units are very quiet, even with children in the units. The gardens are kept very nicely, and the members are wonderful. Management is friendly. Overall great experience here. We like the pool here and there, and love our garage parking spot.

Michael Angel

17% increase rent, year 2. Not recommended Some Value for year 1 but expect poor service and understaffed. Slow response to leasing office questions and three tries to get responses. Building Fire Alarm Error with loud beeping for > 5 months. Mainten...

Verified Resident 1131676

Great place to live, everyone one is friendly and clean. Staff is very professional and the grounds is very clean and a great place to live. There is also a lot of activities to do that greystar offers.

Sonia_R598

Its a wonderful, peaceful place to live. The grounds are well managed. The management is amazing they bend over backwards to accomodate you. My apartment inside is beautiful, new appliances, everything clean and modern. The buildings interiors and ex...

Verified Resident 1142278

Very happy living here, office and maintenance staff are great. Ground are kept up very well. The noise from th gun club can be a bit much especially in the morning and on the weekends. Not bad in the winter when all the windows are closed. There are...

Very happy living here, office and maintenance staff are great.

Elaine M

Visited a friend. Seems average. Safe area

Verified Resident 1131676

Everything is totally awesome. Staff is very sweet and know a lot about the campus. If you need anything fixed they do it very fast, They have a great fitness center and park to walk around safely. I have made many new friends.

Verified Resident 1062309

High rent. Compare to rent, Need more maintenance and cleaning in and out of unit. Staff and s good and efficient. I may recommend to other for this to rent if it down compare to other apartments in same area.

Very happy here, maintenance and office staff are great. Love the layout of my apartment, the amenities and I have not had any missing packages. I know this is a big problem at many complexes.

Musa Patrick Inge

I can’t be thankful enough to my pastor who introduced me to Mrs MORRIS BERTHA . Salary is never enough! With tons of bills to pay, like: school fees, electricity bill, rent, transportation, feeding, etc. A salary earner is always broke before mont...

melanie deschene

Awesome

Verified Resident 1086750

Overall, pleased. A few general maintenance issues (cracked concrete in some sidewalks) are annoying. Some residents discard food or food remnants. These are generally found not by birds or wildlife but by residents' dogs! Some dog owners do not pick...

Nice experience, nice and beautiful apartments and attentive and responsive staff.

Paula Mayhew

I moved into Heritage Springs just a few weeks ago. I have to give huge kudos to Lauren who covers the leasing office. She was amazing both before I signed my lease and since! She is thorough, knowledgeable, professional, friendly and dependable. I h...

Verified Resident 1080884

Heritage Springs is a very nice apartment community. The grounds are pretty and the leasing staff are professional, friendly and knowledgeable. The interior of the apartment itself is updated and nice.

Haven’t lived here that long but the office and maintenance staff are great. Love my apartment, getting used to the gun club nearby

Anonymous

Heritage at Bedford Springs took our deposit money and didn't get back to us about it once we moved out. We have been constantly trying to get in touch with them regarding this and our balance had been abruptly changed to a huge balance money. When w...

Very convenient location. Grounds are always clean.

It a very beautiful and quiet community safe and clean and Caroline The Property Manager is the Best of the Best she made my leasing easy and welcomed me to the community like if I was alway meant to be here..she was very informative, kind and helpfu...

Verified Resident 1070365

Love living here so far! Quaint little community, nice people, well built buildings, great amenities. It's been pretty quiet compared to other buildings I've lived in. Great for kids. Love the gym and the playground and parking garage.

Love living here so far! Quaint little community, nice people, well built buildings, great amenities.

Verified Resident 1068604

I love my apartment. Is very beautiful, spacious, close to highways, hospitals, stores, restaurants, Mall, everthing you need is close by. This is a quiet and peaceful community. The managment is wonderful, they will help your needs, everyone here. I...

Sonia Robles

Im in love with my apartment. Is so spacious and beautiful inside. This place is Wonderful to live, very quiet, peaceful, close to highways, stores, restaurants, Burlington Mall, Lahey Hospital, in the middle of Billerica and Burlington. You will lov...

Arwa C

I lived here for one year and overall the grounds, facilities and location are fantastic. The units are spacious with high ceilings and a good neighborhood. During my stay, we had water leakage and both times, the maintenance staff was quick to respo...

Verified Resident 1062309

I am new at community but I find it is excellent to live with family. Also, it is well organised and all amenities are maintained , no safety concerns, all the time maintenance activities supposed seamlessly with accurate work. I would like to recomm...

Shelby McGeorge

Caroline in the office and Nick from maintenance are both amazing. They never cease to go above and beyond whenever necessary. Both are extremely kind and very clearly care about the residents here.

Verified Resident 1050297

My husband and I have had a very pleasant experience living here. The maintenance staff is overall very responsive and reliable when it comes to resolving any issues in a timely manner. All staff has been very pleasant to communicate and interact wit...

Verified Resident 1020283

I am happy in my new home it just need to be fixed what we send in the check list when we move. The community and the staff are very kind and we are happy to be in the community. Also I really enjoy the activities you promote

Alejandro Dardón

I feel very comfortable. I like the facilities and the amenities. The apartment is spacious and very good acoustics. The lobby and hallway are clean but cold, because the door of the parking lot in the basement and the middle door are kept open.

Heritage is great. Love living here and glad we made the decision to choose this community. Everyone is nice and friendly here.

Verified Resident 981510

Wonderful friendly staff! They are very timely and everything they do. The grounds I saw well-kept. Im amazed at how clean they even keep the dumpster area. Would highly recommend the Heritage At Bedford Springs.

Verified Resident 978349

Beautiful place love it here and my kids to very clean and respectful place would recommend this plz to anyone looking for a beautiful quiet place very clean also and the office is very helpful to me and anyone who needs them

Verified Resident 971112

The dumpster is frequently overflowing with trash. An additional dumpster is needed. I have noticed that some residents let there dogs urinate on the grass and shrubs outside apartment units. That is unacceptable. The front door lamps at the front of...

Verified Resident 969449

Great environment to live in with access to highways and shopping. Beautiful grounds and friendly and professional staff. Nice fitness center too and covered parking are a plus! . Really like living here.

Peyton

Great place my friend moved to. Even has a fitness center and pool we work out at.

Verified Resident 956480

The property use to be better. Now it appears as though once Greystar took over there is a change in customer service. The trash is out of control, the recycle program is useless and there seems to not be any rhyme or reason to package collection.

I love my apartment. It has all that you would want. Very quiet in and out also. Tjhe grounds are kept so beautiful also.

Mikayla Balch

This was initially a positive review, but since positing it, the owner raised my rent significantly. This is nice place to live but it's far more expensive than it should be. "Beautiful community and outgoing staff. All new appliances and flooring wh...

Anonymous

I feel so lucky to find this place when I relocated to Boston from overseas in April 2021. It is new, beautiful and quite. The local site staff I have worked with (Ashley, Jackie and Nick) are super nice and responsive. I hope they will get a pay rai...

Joel Llewelyn

I've lived here for about 4 years when I first moved up! Overall I enjoyed my stay. Living close to work, having a responsive maintenance team, enjoying the amenities, and good apartment quality made this location a great place to live!

Great community with good amenities. Good location to my job, friendly staff. Reasonable rates.

We enjoy living at Bedford Springs. It provides nice, modern apartments in very attractive surroundings. The flowering trees are lovely and the entire campus is attractive.

Kind neighbors. Quiet building. Clean building. Beautiful nature for long walks.

Verified Resident 899128

Have been here since it was first built. Love it here! It is close to shopping, dinning, entertainment and you can be on several main routs within minutes (Rt 3, 128, 93 and Rt 62). Bedford has a superb school system. The front office is easily appro...

Excellent location, clean well kept and run by an an outstanding staff.

Gianna and Drew Kaski

My husband and I are currently on apartment #4 in the last 4 years in the surrounding towns and Bedford Springs has, by far, been the best. Location, apartment quality, efficient maintenance all have made us really enjoy it here. Extremely dog friend...

All current management and maintenance have been extremely helpful and professional.

Verified Resident 879652

Greystar does a phenomenol job managing the complex. They are professional and friendly. Service orders are completely quickly and efficiently and they host many communal events as well which are great gestures. The apartments itself are very nice wi...

Greystar does a phenomenol job managing the complex. They are professional and friendly. Service orders are completely quickly and efficiently and they host many communal events as well which are great gestures. The apartments itself are very nice wi...

Verified Resident 879325

Highly recommend Heritage at Bedford! Pretty community at a convenient location, close to everything, with a responsive management, great maintenance, amazing amenities and friendly neighbors! Pet-friendly as well.

Highly recommend! Pretty community at a great location with a responsive management and very friendly neighbors!

The floor plan was well thought of. The rooms are spacious and the ceiling is high :-)

Verified Resident 797988

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overall wonderful place to live!

Verified Resident 794548

It was very difficult to get in touch with anyone about leasing because the phone numbers listed on the website (and other sites like Zillow) are not for the apartment complex but, instead, for a third party answering service contracted by Greystar. ...

Love it here and wish I had come sooner and with my husband when he was alive.

We like the complex and the landscaping and the wide variety of people living here.

John, the manager, is always willing to help. Very necessary and important.k

Great place to live! Wonderful community and exceptional maintenance!

Rodrigo Borba

Great staff! Awesome neighborhood in a beautiful place.

S & S= Safe and Sanitary

chantalcaraco

Very pretty apartments and community, but management is not helpful whatsoever in accommodating for their tenants. We were told that the unit we were moving into would be loud for a month worst case scenario because of the neighbors upstairs, but it ...

chantal caraco

Very pretty apartments and community, but management is not helpful whatsoever in accommodating for their tenants. We were told that the unit we were moving into would be loud for a month worst case scenario because of the neighbors upstairs, but it ...

We moved here after seling our house in Bedford in which we had lived for over 30 years. The benefits of this complex have eased the impact of this decision, although they can't fully make up for the inevitable sense of loss about leaving a beloved h...

Excellent service from the staff.

Great place to live

Management responded very quickly to my only issue with the smoke alarms at 1 a,

The living is easy! Lovely apartment with deck and undergroung parking. Has everythingyou would want and it is very quiet..Just call the office if you need anything fixed. They are wonderful. Couid not be happier!

bruce fountain-stalker

John, the manager of Heritage at Bedford Springs, is exceptionally qualified and inordinately professional to take care of his jobs at the apartment complex. I was shopping in a local store, recently, and met a former tenet of Building 2000 who told ...

Mohammad Pousti

I’ve been living in Heritage at Bedford Spring apartments since 2017. I know John (The new property manager) for the past few month since the new management, Greystar, took over. John has been extremely helpful, always available with a smile and ve...

Marc Monnar

Been here almost two months. It is amazing here, especially since Greystar has taken over the property recently! The manager here, Kristen, has been extremely helpful and amazing and made finding the apartment, signing, moving in, etc. very easy. Mai...

Anonymous

I've lived here for almost 3 years with my wife and even though management has changed, it continues to get better and better especially with the new team from Greystar. They are amazing to interact with and super-friendly. As for the complex...the a...

Alex A

I've lived here for almost 3 years with my wife and even though management has changed, it continues to get better and better especially with the new team from Greystar. They are amazing to interact with and super-friendly. As for the complex...the a...

Hilary Hrutkay

This is a fabulous place to live. It has made me reconsider wanting to ever own a house again. I love the layout of my freshly renovated apartment - perfect for my family of 3+dog. I love the pool in the summer, the snow removal in the winter, and th...

Bayram Vatansever

This is a great place to live and has by far exceeded all of my expectations. The office staff (Kristen and John) are extremely helpful and responsive. The maintenance staff gets service requests done very quickly. The interior of the apartment unit ...

Preety Tiwari

This community is awesome place to live in .. The office staff Kristen and John are so great and they help us alot and action immediately. They are always happy to take suggestions... We really enjoy living here.

Vineet Tiwari

We recently moved from Chicago and living in Heritage at Bedford Springs.. its a great community to live in, Nicely Managed, Clean and close to market.. Both Kristen and John are very helpful. there are events in the community to engage the members, ...

Very good experience so far

New management putting a lot of effort into upgrading apartments and the community

Elsie Govender

beautiful place, neat & clean.

Anonymous

I have been at Bedford Springs for a little under a month. Our AC broke on one of the hottest days of the summer and Scott from maintenance came out to help. To put it shortly, he was incredible and went out of his way to help us. He was polite, apol...

Michelle Spain Brunson

Shout Out to Heritage At Bedford Springs! We were just perusing some of our sister sites through the Dolben website and fell in love with this gorgeous property and the amazing amenities that they have! The move theater style media room, the on-site ...

Greg W

I don't live here due to the prices being out of my range however, the staff is amazing! Jillian was extremely professional and answered all of my questions and helped me get familiar with other affordable places in the area without me even asking. I...

Hieu La

lived here for a year, no issues whatsoever. room was very nice, management staff was responsive to any concerns and communicated things to residents very well. would definitely recommend to anyone looking for a room in the bedford/burlington area

ML Y

We are living in this apartment for more than 2 years and it is really good place to live.Very nice management staff.Especially property manager Brian is very nice person.Recently upgraded gym and all other facilities and we enjoy living here.

Jennifer Hall

I loved living here, everyone in the office and the matiance was amazing. They always were there whenever I had an issue.

dukedog14

I lived here for almost 2 years, and it was a fantastic place to live. Brian and Stephanie took great care of my wife and me, not that we ever had any issues to speak of. We never had any issues with loud neighbors, and when we signed our most recent...

Evan Rudy

I lived here for almost 2 years, and it was a fantastic place to live. Brian and Stephanie took great care of my wife and me, not that we ever had any issues to speak of. We never had any issues with loud neighbors, and when we signed our most recent...

Anonymous

I moved here with my wife and two little ones in Jan 2015 and have found it to be a great place to live. It's a beautiful community and is well maintained. Even my apartment unit is spacious, has a great floor plan and I have had no major maintenance...

Anonymous

My husband and I moved to Bedford Springs in Nov, 2014, and have found it to be a great place to live. Brian and Stephanie knew our names and apartment number very quickly, which made us feel at home. The few times we have had maintenance issues Joe ...

Michelle075

I have been lived this place for 1.5 year. I am really impressed by the maintenance. Specially one of the staff Joe is very considerate to help anything he can do for the residents. I will keep living here as far as I live in MA.

heather_renter

These are nice apartments. Good layout, and the inclusion of washer/dryer and a fireplace sold me. Hey, I don't want to take my knickers to the basement to wash 'em. And the office staff are very nice. But the negatives: as others have said, the wall...

Anonymous

I have lived here since January 2010 and I really like it so far. The apartment was clean when I moved in and the office staff are helpful. Their hours suck (10a-6p) since I actually work during the week and rarely get home before 6. But when I have ...

tommy60

The new management is very kindly and active. They fix problems immediately and are always friendly. I live here since begin of October 2008 and up to now I love it. I do not know why there are so much negative ratings. Hope some other residents will...

Anonymous

As of August 5th, 2008 The Dolben Company, Inc. has assumed management of Heritage at Bedford Springs. This award winning management company will make positive changes that will be reflected in future reviews.

Hector1000

We've been at this apartment community for a year now and it seems actually ok - it opened around May 2007. With respect to noise, it depends where you live in the community. It can be noisy with the children slamming their skateboards outside, but t...

Anonymous

I agree with the other review. I live here now and I can't wait for my lease to end. It is noisy, definitely not the luxury it claims to be. Jackie in the office is rude and fake. There is trash in the underground garages. The pool is a year old and ...