Ratings & Reviews

Jared

Lovely staff! Great facility! Nice community! Everyone is really nice. Fun events! Great location. Gym is great. Wish the parking spaces were bigger.

Brandon Barenfeld

Apartments are great, love the community.

Brandon

I hav been living at The Gramercy for almost ten years, and I have been extremely happy and grateful to be a resident for as long as I have.

Stacey

The second of the 2 main elevators is broken...again. It's very frustrating, as the wait for it to get fixed is always several weeks to months long. The wait tends to get long as the elevators get busy. Again, very frustrating. :(

Rachel

Though I have only been here a short time, everyone in the building seems really friendly and kind. Definitely a nice bunch. I’m looking forward to the resident events.

Jose

Wendy has been super helpful throughout the whole process of moving in and getting everything together and made sure things got done in a timely manner.

Charles

Your doing ok, but, the elevator situation in this "luxury bldg" has a lot of us worried. The move ins and move outs are precarious at best....

James

My experience here has been good. Everyone is extremely friendly and helpful. I feel if I have a problem or issue I can talk to someone if needed. Social activities are always good to give you the community feeling which I liked with the prior compan...

Maria Constanza

You should ask for everything you need from the very beginning. You took so long in give us the apartment the day of the move, it would be better a little of flexibility.

Mo_Be

As a loyal resident who had been with Windsor property management for over six years, I initially signed a lease with them at The Gramercy. However, when Bozzuto took over shortly after I moved in, I wasn't sure what to expect. Hearing about Bozzuto'...

Mo B.

Exceeding Expectations: A Commendable Experience with Shaina, Wynter, and Wendy at The Gramercy As a loyal resident who had been with Windsor property management for over six years, I initially signed a lease with them at The Gramercy. However, when ...

KangHo

So far very nice. Cozy and well-maintained unit and facilities. + Safe and quite surroundings. Management/maintanence team are all welcoming and responsive!

John Michael Bernard

We recently moved in and just want to say that we’ve encountered so far the sweetest and warmest people in here starting with Wendy Byfield (Lease) who is one of the big factor why we have chosen to stay here. She is so hands-on with all the proces...

Anonymous

We have lived here for a year and in that year, the garage door was broken and open, fire alarms went off for over 3 hours multiple times, leaks in the apartment were ignored, and packages were lost multiple times. Maintenance is great but they’re ...

Fran

It’s a wonderful place to live. The concierge maintenance and staff who service the building do a wonderful job! Lots of moving in and out so elevators could be a problem. Overall very nice experience

Brandon

I have lived in this building for ten years come October, and my experience living here has been wonderful. That said, I do wish you guys would either fix or replace the sit down bike machine in the gym.

Charles

Now that summer will soon be arriving, the patio area is in full bloom with lovely flowers. The pool is clean and getting use, hooray. I am sure we will all have a good summer.

James

Top notch maintenance cleaning and office always willing to listen. What’s not to like about swimming on a holiday weekend and staying off the roads!

Erin

Been here for 6 years today. Everyone here has been amazing . Clean building , great people at the concierge. The garage can be updated a bit but besides that great experience.

Stephanie

Love living here its friendly and dog friendly. The apartment is big and beautiful. Staff is great and all around two thumbs up. Recommend for everyone

Verified Resident

Concierge is very nice and helpful only issue is a lot of confusion on application portion due to being provided incorrect information. It was settled with certain things of having 3 people on lease which shouldn’t have to be that way but couldn’...

Hilario

I love this Place ! a little pricey but is very nice place to live on ! i love the amenities the building is very clean and they respond to any problems fast!

Debra

Great apartment and excellent maintenance staff! Easy move in with helpful leasing staff. Apartment is beautiful. What else can I say? So far a wonderful experience.

Patti - PERSONAL Jenkins

Willie (head of maintenance) and his staff make it a point to know the tenants in this building. They ensure a great experience through their fast response, clean work, and positive relationships. Thanks for your great work!

Andres

It's awesome and I like the cleanliness. I always feel safe. I can't wait to use the pool and playing billiards. I like how the doormen are always friendly

Peter Aura

Beautiful apartment block in a clean, quiet neighborhood. The environment is well kept and houses well maintained.

Anna Marie Delli Carpini

The Maintenance guys at the Gramercy are amazing. They are quick to respond to whatever your request is and always do a superb job. Willie and his team are absolutely amazing. Thank you for all you do! It is so appreciated!!

Fran

I think the new owners are actively working to make improvements on the look and safety of the property. I am not in favor of delivery people walking the halls and would suggest any resident should come down to the concierge to pick up any food items...

NB B.

This building enjoys a centralized location away from congested areas in White Plains. While the appliances in the apartment are a dated, you get more square footage than what you would get in a newer luxury buildings in White Plains. Even so, I woul...

Anna Marie

My experience at the Gramercy so far has been really nice. Maintenance staff is amazing and always so friendly!! Concierge staff are really nice and always have a smile on their face. The 2 wonderful ladies in the office Wendy and Wynter are very nic...

Denise

The alarm situation is unacceptable and could lead to residents not leaving when there really is a safety issue. Also that suggestion about trash in the hallway? What do other buildings do?

Charles

I am very happy with the new management team at the "New" Gramercy, please keep up the good work !!We have not had people who have not cared about the happiness of the residents in along time. We are all hoping for new things as well as a better comm...

edward watts

Windsor was great, but rooms are small for the amount of rent they are asking. But if you like or need amenities, this is the place.. gonna cost you though!!!! UPDATE!!!! It is now 2023 and this place isn’t great at all!!! Complaints don’t get an...

Tatjana

when we had a leak in our apartment I was annoyed at first because we weren't offered any way to stop or alleviate it but then the maintenance team took care of everything and worked with us so personally. besides that everyone's been so nice and hel...

The issues with the fire alarm make the experience stressful and unpleasant for people and their pets. It’s a shame that it still has not been fixed considering the staff and building are just fine, otherwise. It should be mentioned before people m...

Brandon

Everything has still been very good. The building has hosted some great food related events lately and it would be awesome if there could be more.

Juliet

So far it’s been great living here it’s quiet, peaceful and the front desk staff are very friendly and helpful, as are the maintenance crew. Thanks to all!

James

Things seem to be going pretty well. I'm hoping the fire alarm issue has been fixed for good. I don't ever remember the former management company testing each apartment, so it seemed like it was a thorough job. I come from an apartment where rent inc...

Management is responsive and the concierge staff are friendly and attentive, they are a pleasure to see and speak with.

very good amenities, attentive and friendly staff, clean and orderly. a great place to call home.

I value that you put a lot of effort into offering more activities and providing a friendly environment for all the residents.

It has been quite satisfactory.

I enjoy thé little events in the lobby but they could be more interactive

Now that we have a great management team in place the Gramercy is rocking

Rent is too high compared to nearby buildings

The staff and maintenance team are nice, friendly and acknowledgeable.

Ownership only transferred a few months ago so I’m willing to give it time but so far I’ve found the leasing office to be less responsive.

I really enjoy living here. It is very clean and the staff is very attentive.

Verified Resident

I love living in Gramercy. The only thing that I concern is about the delivery. Sometimes the concierge table is not available and residents cannot get their packages on time.

Kevin

So far so good with the new team. Everyone is nice and very helpful. Things started out rough, but things have since taken a turn in a positive direction.

Bryan Benjamin Miller

the leasing agents are so friendly and everybody that works in the building is so friendly

Fran

The building is looking a bit rundown but I assume new management will provide the time in restoring the look as it was years ago. Property managers are kind and professional.

Linda

So far so good, the apartment and building is in good condition. Just that one elevator I noticed has a fowl smell every morning when I use it that elevator smells dog pee. Can this be addressed not everyone in the building has dogs and wants to be s...

Charles

So far we are getting to know the Buzzuto team. However we need to get a Manager here at the Grammercy. I feel more could be accomplished with a property manager. Thank you

Duncan

Big improvement over previous owners - hope to make my rating five stars soon. Onsite manager is excellent and worthy aready of a five star review

Ellen

Clean building. Management is available to help. Haven't had any problems so far. Only wish there was cell service or wifi in the garage.

Audrey

Friendly and helpful concierge staff. Facilities maintenance quick to respond. Convenient location, close to restaurants and shopping. Nice amenities.

Erin

I’ve been living here for over 5 years. Everyone who works in the building has been helpful and welcoming. Only downside would be the turnover of employees.

Paul

Well kept building. Great gym. Billiard and audo-visual room and library. Small outdoor pool. Courteous help and full time receptionist. Convienent to Main Street White Plains.

Anna Marie

The maintenance team is amazing. The front desk ladies and gentlemen are friendly and willing to help with a smile on their face. The ladies in the office Wynter and Wendy are great. Thank you

Brandon

I love living at The Gramercy. I have lived here since October 13th, 2013, lived in apartment 212 for the first year with a roommate, then moved into apartment 106 on November 7th, 2014.

Amy

So much better since new management started - love the office staff - but would love to see gym upgraded and a return of the coffee bar in the cafe part of the lobby. And looking forward to the new entry system being installed!

Joseph

no real noticeable changes from prior owner. building staff are great and helpful. trash rooms are kept very clean. hallway carpets could use shampoo.

Jailson

I like the safety and clean environment provided by the staff in the building, besides the concierge service available. Dog area outside the building is very much appreciated.

Stacey

The staff is friendly, and the amenities are nice, but they are expensive. The apt is also on the older side with older appliances. I've been here for just under 3 months, and I've already had to call maintenance 4 times for broken things/problems in...

Lindsay

I love where I live. The new management company is really nice. They are very helpful when you need help. I have not had a bad experience with them at all.

James

Great place to live, every amenity you can want, quiet, pet friendly too! Maintenance and grounds are well-maintained, carpeting in halls frequently vacuumed. Overall, very happy here.

Luke

It’s been really nice living here the past 6 years and i have enjoyed it! Thanks for everything! I have enjoyed the amenities here and it has been wonderful living here. It is a very nice community and have enjoyed my view to look out at.

Verified Resident

Overall a pleasant experience at the Gramercy, the new PM team seems to be a pretty massive upgrade over the prior group. Very responsive and knowledgeable.

Ranjit

It has been an excellent, trouble free, luxurious life here in Gramercy. Myself, wife and daughter have been here since Sept 2017. We had no trouble with parking, package delivery, neighbors, amenities etc.

Navpreet

So far we are loving it at the gramercy in our first month or so. Spacious, clean and convenient location. The staff is attentive and responsive to our questions and comments Looking forward to the holiday season.

Jay

I have found the maintenance staff to be excellent by responding to any situations and the concierge staff to be attentive and most helpful.

Carolina

It has been good so far. A couple of confusion on the payment due to the change in management. But the amenities are really good and well maintained.

Verified Resident

Unfortunately starting in the past years the service's quality got reduced and the sense of community was lost. Cleaning, maintenance, amenities, concierge and office are not the same if compared with some years ago.

Lori

Love the maintenance department! I wish we had more social events. The old concierges with the previous management were far below standards, but the new staff seem great.

Hilario

I love this place but a little pricier i like the amenities nice, clean comfortable. and the maintenance workers are very professionals and fast respond .

Jessica

Overall, my experience at the Gramercy has been great. The units are comfortable and the building's proximity to the center of town is phenomenal. I can already tell that the change to Bozzuto is making a big difference and am glad you're here! Areas...

James Clapper

Like living in a top class hotel. All amenities. Well maintained/clean and orderly. Wide and clean air conditioned hall ways. Entrance lobby/concierge area is quite and professional. Any issues and/or repairs are completed in a timely manor. I can't ...

Austin Shoemaker

I was very pleased with the results

DRasmussen2

See picture attached. There are about 7 huge, loud, structure rattling HVAC units on the roof of the building that cause the top floors of the building to not only vibrate and buzz, but they are also extremely loud - especially at night. This is prob...

chanfinck

When you go visit the building just look up and you will these huge machines on top of the roof. Huge machines were loud, annoying hvac systems. HVAC systems are loud in apartment and shaky. Make vents and walls shake. Lived here for 2 years and no m...

Anita Aronoff

we had trouble with our stove and called maintenance this past saturday. within an hour the maintenance person was at our apartment, announced that we needed a new stove, and within a couple of hours installed one for us. he was excellent, and we tha...

Apartmenthuntingny

I was ready to sign but the leasing agent was short and rude without being helpful or wanting to get my questions answered. Completely leaving a bad taste in my mouth. I left from wanting to sign to wishing I hadn't wasted my time.

Nussair Habboush

I can’t say enough of Tenishea’s attention to not only the application process and her follow through on same, but also the logistics of my move in. Even when I wouldn’t follow up due to work or other life circumstances, she took it upon hersel...

Semiu Olatunji Olaniyan

I thought i was going to end up in shame and disgrace why because I was seriously warned by friends who told me not to get involve in Bitcoin investment due to their past experience but I told them my case is different because I was so desperate to m...

Brea Leach

My review is solely based on the upkeep and sanitary concerns that I have for the common areas of the gym in particular. I'm sure the last time the gym was cleaned had to have been pre-COVID-19 because the same sweat marks, dust mites, etc. on the eq...

Lorella Brocklesby

I really must record my absolute appreciation for this building and the staff. To have such a tranquil place in the middle of White Plains is amazing..it does not feel urban at all. Plants, trees and the rural surroundings are always pleasant and reg...

Mustafa Alayan

My family and I have never been too keen on apartment living as, until recently, we've lived in a single-family home for decades. Windsor at The Gramercy has changed our mindset re apartment living. From our initial encounter with Karimah (a leasing ...

Dorothy Hong

Thorough, working at a methodical pace.

Justice Byrd

The leasing team at Windsor at the Gramercy is nothing less then exceptional and the maintenance staff have been superb. Everyone is really friendly and helpful and have made this move an amazing experience.

James Dominick Pandolfo

Just moved in, but so far the building is clean and leasing staff is class A! I've submitted one maintenance request and they were on it like white on rice. They also cleared up a billing issue on-the spot. They always say hello and are very accommod...

Avanti1talia

I recently moved in and I'm blown away by how smoothly everything went and how accommodating people are here. The community seems friendly; people holding doors and saying hello. The building and apartment themselves are immaculate upon move-in. So f...

Lori Hope Zimmerman

Absolutely love the maintenance team!!

Edward Brown

The team is outstanding & professional, always thre to assist and make living here great!

Vania Marton Biazolli

Feedback about Windsor at The Gramercy. 🇺🇸🇺🇸🇺🇸 I have been living at The Gramercy in White Plains-NY for 3.5 years, and I think it's about time to give a very positive feedback about the building, its management and the amazing staf...

Daisy Rivera

Amazing experience. The staff are very welcoming and the building is just beautiful all around 😊.

management is not transparent upfront about additional charges especially on renewals i.e. if you renew for 3 months you get charged 1 FULL year for the common space charges

Allison is amazing! She was incredibly responsive and helpful from the first email I sent interested to a month into living here. Everyone is friendly, I lived in a not so nice building in the area and it is night and day! Everyone from the office, t...

The maintenance staff is very highly regarded. They not only keep the property clean but their Work ethics are exceptional. The technicians are eager to help and highly experienced.

I sadly dont know the name of the nice man who has fulfilled all our work orders for us but he is AMAZING. He always says hello to me in the hallways and asks if everything is working better and when hes here he is kind and efficient and the absolute...

The location and amenities of this apartment are really top notch, we are super happy with this living situation!

Ive never felt more safer living here. I love the community so much.

Ana Murphy

I’ve never felt more safer living here. I love the community so much.

Easy move in. Excellent service. We could not be any happier, we love it here!

I moved in a couple weeks ago and so far it has been fantastic! The leasing process was so easy and Karimah and Allison were so patient with ALL of my questions--big or small--and I still feel like if I need anything, they will be quick with help and...

The leasing team at Windsor at the Gramercy is nothing less then exceptional and the maintenance staff have been superb. Everyone is really friendly and helpful and have made this move an amazing experience.

Nikki Rae Jenis

Easy move in. Excellent service. Great area. We could not be any happier, we love it here!

The maintenance crew is always professional and kind beyond compare. They will go beyond expectation for all requests. I am so very pleased with how they take care of every request for apartment requests. Thank you for making us feel a lot more relax...

All of the staff and community in general have been very helpful and friendly. They made settling into my new home comfy!

Frank Fariello

Recently moved to Windsor at Gramercy. I have found the staff very accommodating and courteous. Several inital maintenance issues were handled quickly and efficiently.

Paul Egensteiner

We love living here! For many reasons. Not only is the building clean and all staff with who we have had interaction friendly and helpful, we also appreciate the attentiveness of the maintenance staff. Any time we have made a request, they have respo...

Building is marketed as a luxury building but that is misleading. There is a suspicious build up all over garage ceilings, the floors are shot on the parking levels near elevators: broken tiles etc., the painting in the unit is very sloppily done as ...

We enjoyed this community. Concierge people always nice and polite, repairmen always efficient and reliable!

Management is kind and always forthcoming. Maintenance and concierge staff are always upbeat and accommodating. I am so happy with my experience here at the Gramercy. I would recommend it to friends n family.

Tne building is superbly maintained and residents get fast service if there is a problem. Very good amenities . Very clean. Very friendly staff

Maintenance is absolutely amazing and always gives back, always has smiles and helps.

Just moved in and I am very happy with my experience overall so far. The leasing and maintenance staff have been amazing. Hopefully i will get to enjoy everything the building has to offer without Covid restrictions in place

Ive only been here for a few weeks, but I love it! The building is great, the location is perfect, and everyone is friendly especially Jason the maintenance guy, he is awesome!

Shania Rivera

Amazing staff. Wonderful area !

We enjoy living here and have had a good relationship with the management. Amenities are well maintained. The property went through a major renovation which seemed to take an inordinate amount of time. The in house maintenance team is excellent. They...

We moved here from California and had a big home. Moving to a 2 bedroom Apt I thought would be very challenging, however, it is comfortable here and there is lots of kitchen space, cabinets, drawers and counter space. We really are enjoying the compu...

Building is excellent. well run. nice place to live.

Amenities are great. Covid took its toll but management did its best to do its part to keep residents healthy. It's great having 25/7 concierge service - for the most part, these folks are exemplary. Property management is polite, professional and pu...

Have lived at The Gramercy for 4 months now and the staff are great.,Allison, Karimah and Farrah have always been there and always willing to go above and beyond to ensure that all issues or complaints are addressed swiftly and professionally. Great ...

Allison Beltrone was welcoming and full of helpful information. She made my decision to rent here and then my move-in experience as painless as possible. Allison was always friendly and delightful. I feel she went the extra mile to smooth out what wa...

My apartment is nice, have my own washer and dryer. The Maintence and leasing staff are always around to ask questions if needed. There are plenty of amenities which include pool, gym, room to play pool and pets are allowed. My apartment is very quie...

We had a very smooth and pleasant experience moving into Windsor at the Gramercy, and living here so far has been lovely. Everyone has been so kind and helpful, and any of the minor issues we had initially were resolved quickly. You can tell property...

Shirlee Spitzer

We had a very smooth and pleasant experience moving into Windsor at the Gramercy, and living here so far has been lovely. Everyone has been so kind and helpful, and any of the minor issues we had initially were resolved quickly. You can tell property...

Love the apartment. good location and amenities. staff is very helpful. highly recommend.

My elderly father moved into the Windsor at Gramercy 2 months ago. We have been extremely impressed with all aspects of the building since our first inquiry. All of the staff is wonderful. The building is so well maintained-always clean. The building...

The maintenance staff is polite and friendly. They are happy to help whenever I have an issue in my apartment.

Very clean, open, safe, welcoming and Ive been here a year now.

I have enjoyed living here. Great management. Great location.

R H

We just moved in and we are loving it here so far. We especially appreciate Willie's quick work to repair the small issues that we found on move-in, and his attentiveness to explaining how everything works. His friendliness and eagerness to help make...

The maintenance staff is the most professional and knowledgeable. They are prompt and give outstanding service

I have always been satisfied, in fact delighted with the response to any request. It is prompt, courteous and friendly. Love living here.

Laura Wolfe

Just moved in but so far the staff has been very responsive and helpful. Allison was helpful giving a tour and sending reminders of what needed to be submitted prior to our lease date to ensure a smooth move.

Friendly, cooperative team and at the top of everything.

A well maintained and well serviced building with very nice amenities. The management has done a tremendous job with the Covid restrictions, hats off to them. A comfortable place to live. I would highly recommend it.

Too many emails being told what to do. Condition of the dog park is poor. Concierge and maintenance workers are very helpful and friendly.

Emily Greenspan

We love our new apartment at Windsor at the Gramercy! Our tour with Allison was great, she showed us around and answered all of our questions. We loved it so much, we applied that day! Coming from Manhattan, the apartment here is so spacious, bright,...

Gramercy is a safe, clean and professional place to call home. I feel safe in this environment and would highly recommend the Grammercy to family and friends.

Right from the staff to the residents, everyone is very friendly and its a really positive atmosphere. Needless to say the interiors and amenities are great!

The maintenance guys are very professional.The staffs are very friendly and helpful.

Ive been here since October of last year and I love it!! Everyone is soo nice, its so clean! Maintenance is always on top on things, Ill stay here as long as I can! Laura G

Overall a good experience. Staff is friendly. When something needs to be fixed it's always addressed promptly.

Thank you very much to the maintenance team for always doing the right thing and helping the tenants in this building :)

Im very happy living here. Clean and friendly. Close to downtown without being in it. Easy yo highways.

I think that everyone is wonderful here at the gramercy and is very helpful

My husband and I were so grateful to Management for a Whats App Video tour of the Drake and Doechester Style Apartments. My husband and I decided immediately that we wanted to move here.

The Maintenance staff and Conceirge are excellent. They are always concerned about the health and safety of the tenants. The staff who cleans daily keeps the building sanitized and works extremely hard keeping our environment clean.

Very fast response. Our fridge light was defective and the maintenance staff delivered the new light bulb rapidly at our front door (due to COVID they asked if Id prefer to install it myself - very mindful! - which I happily did). Very good experienc...

The manager, Farrah, and staff, like Al and William continue to impress and have been flexible and reliable during these challenging times. True professionals, that are friendly and helpful. Concierge staff are always helpful, and well trained.

Matthew China

The staff are friendly, professional and always helpful.

The Windsor at the to Gramercy is a fabulous place to live.The concierge is professional maintenance is always there when you need them so far Im enjoying my stay at the Windsor

It is great to have long term employees who know the residents and the building. Special praise to Willie in maintenance who is fabulous. Farrah in the management office is terrific and hope she stays. Was very corporate like doing a lease renewal wi...

Florencia Paradeda

This is a great community to live in. The staff is very friendly, and I can always rely in their service when needed. I've had a couple of maintenance emergency on holidays and always got a prompt response and the team's dedication to solve the probl...

great building, they take very good care of the facility & are very responsive to any needs. Farrah, Willy & Danny are terrific!

Very pleasant experience with the office staff, namely Farrah and Angela, likewise with the reception staff. They were all very responsive, friendly and supportive during my time of move in. Helping me even out during furniture delivery as I couldn't...

The staff including maintenance, office, Conceirge and cleaning are exceptional. It is a wonderful place to live.

Onsite maintenance staff, 24/7 concierge service. General cleanliness of apartment building, pet-friendly.

The staff are friendly and professional and always helpful.

The office staff.. maintenance staff and concierge personnel are all very helpful and frkenfly

Quality of maintenance

Friendly staff firs out of thier way to make you feel comfortable and "at home

Chunhui Chen

I've lived in this building for a year and I enjoy it a lot. Good price and quality compared to other buildings. Building services is great, receptionists are very friendly; maintenance is very efficient, Willie D is very pleasant to talk to and good...

Verified Resident 712276

Ive lived here almost 8 years. For the most part my experience has been very positive. The cleaning staff are very good. Problems get fixed quickly. The building is basically quiet. The reception desk has always had very very competent and helpful pe...

Verified Resident 452388

The location is convenient and the school district is good. That being said, the apartment is overpriced for its age. More attention should be paid to keeping the building and grounds up to date and clean. There are nicer apartments available in the ...

Verified Resident 647383

This apartment affords privacy and comfortable apartment living and great amenities. Location is good, too. Staff members are attentive and courteous. Great view from windows. So far so good. Lake St shops are added pluses.

Verified Resident 708513

Apartment complex is clean and in a quiet location even though it is steps away from downtown White Plains. Management and maintenance team very friendly and responsive. Concierge service is the best I have experienced. There is always a person there...

Aaron Chen

I just moved in couple months and feel very quiet, convenient, safe, systematic, and comfortable! Concierge and leasing office are pretty nice!

Verified Resident 694379

Mostly disappointed by the pool hours--don't count on it if you are a working professional. Office staff and maintenance team are very professional and friendly. Nice high ceilings. Banning smoking next to a barbecue is mean-spirited, particularly if...

Verified Resident 693360

I was looking for a personal feel in White Plains as I did not want to be in the middle of all the malls and offices. It is within walk distance to some malls and grocery store and there is a park just across the street as well as some open field spa...

Verified Resident 687133

Its a very safe place.. The maintenance department is helpful in quickly arranging for a person to come and fix what is needed. The property is also well maintained and beautiful.. The grocery stores, gas station, coffee shop are walking distance fro...

Verified Resident 684199

A baseline for mid-high level apartment. Critical aspects are good (maintenance, doorman, parking space). Other aspects are lacking - parking garage is in rough shape (rust leaks), they relentlessly raise rent, apartments are aging. Good enough that ...

Verified Resident 586472

Very clean and convenient living space. Everything I need is readily available with super professional staff members. The maintenance team is always helpful and does a great job. I am very happy to have chosen this location.

Verified Resident 513831

I would not recommend Windsor at this time. Too many issues--one that took too long to resolve, without mgt. being transparent about the cause. For the rent rate here, maintenance issues are inexcusable.

Verified Resident 657985

Very quiet which is nice, Farrah is an incredible property manager, always considerate and goes the extra mile for people living here. Great location, clean building, helpful doorman, easy move in, low deposit, flexible leases

Anonymous

Living at this community, I have found it to be the most peaceful and luxurious time of my life yet. If you want comfort security and a peace of mind, this is the place for you! During my one year here, I can honestly say that this place is always ke...

Verified Resident 617507

Peaceful friendly living community. The staff is friendly and most helpful. I love the amenities, the office staff, and custodial staff. The pool and gym are great! I enjoy the building socials and the daily hot chocolate.

Verified Resident 627907

please upgrade the apartments to wooden floor, and provide microwaves for kitchen. The kitchen appliances are very old and doesnt go with the apartment overall aspects. the closet space is very limited. If you can improve the walk-in closet space in ...

Verified Resident 551309

A very well run building with beautiful landscaping and a caring staff. The apartment are well planned for comfort for the residents.Many resident activities and parties are planned by the staff, including dog of the month contests, etc.

Verified Resident 621453

- Clean and nice area to live in - Rent is pricey, but comes with a good amount of amenities - Would like to see cameras or more safety precautions made to the parking garage - Front desk needs to be more questioning with residents that do not have k...

Cassandra Prince

Its ok

Verified Resident 607775

The building is as mixed as the leasing staff claimed it was . We were never informed about the population of special needs residents that live here. Some of which do not seem stable and have scared residents. The selling point of the pool should be ...

Verified Resident 597643

Minus 3pts for the random masked power ranger. Left me feeling a little unsafe. The door in P1 is extremely difficult to open, causing it to be frustrating to come back home. Otherwise this apartment complex is comfortable.

Verified Resident 597190

The Gramercy is a nice place to live with a family. They offer decent amenities for all occasions. It is children friendly environment and the staff is kind and courteous. If you are looking for a quiet and tranquil residence, I highly recommend the ...

Verified Resident 553407

I love the location, pool and gym. I would prefer more attention be given to upgrading apartment. The kitchen is way outdated. One bathroom could use upgrading. Painting is necessary. I find the staff to be extremely helpful.

Verified Resident 581065

very convenient location, close to everything but a few blocks away from the most hectic/noisy areas. quiet little park in front, with a playground. apartments are quiet, no major issues with neighbors. building is pet friendly.concierges are friendl...

Verified Resident 449978

The coffee situation is a continual frustration. Reducing dow to a choice of one caffeinated coffee is a bad move, especially as there are frequent problems with the machine. Every other apartment block that I know of have at least two choices of caf...

Verified Resident 579435

This is a quiet and safe neighborhood. And its convenient with walking-distance shopping places, gym and pool in the building, also considerate arrangement of the shuttle to the train station. The staff here is polite, nice and always helpful. Its cl...

Verified Resident 579455

So far, I have loved my stay at the Gramercy! I would definitely recommend it to a friend. I would love to continue to stay here unless there is an unfair increase in rent. The management should keep in mind that the housing options in the whole Whit...

Verified Resident 579475

Very helpful and friendly leasing office staff, always eager to help in any way they can. The people at the convenient concierge desk are very nice too. The apartment near major highways and public transportation and close to downtown White Plains, n...

Verified Resident 579493

Fire alarm keeps going off and rent keeps going up! Garage doors always break! I deserve a new updated kitchen since Ive been a long term tenant who pays rent on time! My kitchen is so old and the refrigerator is gross and I have to constantly change...

Verified Resident 575032

This place is overpriced for the lack of quality it provides. When I first moved in, my lock was broken and it took 5 WEEKS to get it fixed. The microwave was chipped and still had stains in it, meaning it was not cleaned before I moved in. The cabin...

Verified Resident 519548

I like the quality of every maintenance done at my apartment, my parking lot that is indoor which makes huge difference mainly during the winter, I like the gym, the building location and the respectful way I'm treated by all employees.

Verified Resident 561007

This is a clean, cozy, and modern apartment complex that is both pet- and family-friendly. Very nice without feeling stuffy, and a great community and location. So far we are very happy with our experience here.

Verified Resident 503074

Good overall facility, but value is offset by frequent false alarms, rising "water & trash" bills and persistent rent increases for faithful tenants in good standing. Underground parking is a plus, and staff responsiveness has improved in the last ye...

Verified Resident 550041

overall good value, nice staff, friendly neighbors, safe & secure. Garage is in need of major repairs. There have been numerous issues with the fire alarm going off, while management is very attentive & communicates well about the situation, it has p...

Verified Resident 527620

Tech Industry BEWARE! Currently only has infastructure for 50 megabytes up and 50 megabytes down internet speeds via Verizon. Verizon can't do better because the building will not pay to update their wiring.

Brendan Klein

I don't live in the building yet but I will soon I think besides the fire alarms that really needed to be fixed, I been with my friends that live in Gramercy going pool outside and pool table room and my friends Apartments everything that I seen and ...

Verified Resident 516706

N/aaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaAaaaaaaaa

Verified Resident 513832

Response was given in another part of this survey, I am quite dissatisfied as the quality of upgrade does not rate the rent increase. Blinds are cheap and look rather bad for a luxury place same with appliances and flooring. We also found out that th...

Verified Resident 467019

Wonderful staff; beautifully maintained building; so quiet and tranquil it is hard to believe the building is so close to the center of White Plains; gardens well kept and particularly pretty around the swimming pool and patio area; and pet friendly ...

Verified Resident 506744

Property could be considered luxury. Current residents pay higher rent then new tenants - even at time of lease renewal. Building issues do interrupt daily living. If you work from home - this is not a good choice.

Verified Resident 417510

I have really enjoyed living at the Gramercy. The maintenance staff as well as the front desk have done an excellent job in taking care of anything I have needed. The building is taken care of impeccably and the amenities are top notch. I can walk to...

Verified Resident 491288

The apartment is a excellent place to live in.The environment is nice and safe especially for the kids to play and enjoy. The staff are so kind that they always would like to help.It’s worth to recommend.

Verified Resident 486081

My boyfriend and I just moved in and we love it so far. The building is clean and feels very welcoming. Everyone has been helpful and friendly towards us. My favorite perk is being walking distance from the main strip of restaurants and night life.

Verified Resident 481535

It was well and very efficient I'm glad I live here. Your service here is excellent and the apartment is very welcoming I enjoy living here very much. It's help me very much and I've had some very wonderful time here.

Verified Resident 477490

As a new resident here, my experience has been nothing but positive. The staff are extremely friendly and considerate, the facilities are awesome, I am excitedly awaiting to make use of the pool. The proximity to everything makes living here seem sur...

Verified Resident 474458

I like the location, and it’s convenience to downtown. It was beautiful and inviting when I moved in. Within the last 3 years, I have seen decline. I have experienced various fire alarms, mice infestation, water main breaks, and absolutely no upgra...

Verified Resident 471976

In fact, nothing special. I like to live here, there must be some reasons. convenient location, safety and so on.I came to the US in 2014, and rented an apartment in N. broadway. Almost every night, the neighbor of downstair knocked her ceiling just ...

Verified Resident 472021

The community here is great! The management office is very responsive to all your questions and the complex is kept clean. The quiet environment really helps too and it's not excessively noisy. The concierge service is helpful when it comes to packag...

Apartments1989

This building is a LIVING NIGHTMARE. I have been complaining about mice being in my apartment for 6 MONTHS and little to nothing has been done about it. I am told by many other residents that they have the same issues. It is disgusting that these rod...

Verified Resident 434980

Great place to live - highly recommend. I work in Armonk, but have to travel to NYC for meetings - and the convenience of the commute to work and train into the city is a plus. Apartment and community - including gym, parking, pool and consierge - ar...

Verified Resident 464219

We love living at the Gramercy! Its a well managed, well maintained and safe community to live in! All staff, office, concierge, maintenance and others are responsive, professional and helpful. Location is fantastic, we can walk to just about everyth...

Verified Resident 422904

Excellent staff here, maintanence is iffy, great location, good amenities, annoyed you have to pay for the shuttle to the train station. Pool gets a little crowded and looses sun kind of early, Fire alarm goes off all the time. Tons of parking around...

Tkbestlifeever

I would not recommend moving here to anyone looks nice at first. To many issues negative fire alarms go off every few weeks at all times of the day and night, garage door broken often, elevators broken or slow, mice and rent increases yearly that are...

Verified Resident 441701

I had an error with my heating service and garbage disposal, and the maintenance team came in a timely manner and expertly resolved the problem. They left a brief note explaining how they fixed my problem and I couldn't have been happier with the res...

coolccee89

To my fellow and prospective residents at the Windsor, Once again, there is an issue at the Gramercy. First the fire alarms go off late at night several times. Then this morning, without any notice, none of the elevators are working and the doors lea...

mattconnell84

I absolutely loved my experience at Windsor!! The apartments are amazing, you can't hear you neighbors, the place looks amazing, amenities are fabulous and the prices are comperable with the area. I have never had an issue with things like mice or pr...

Wanda_H

I definitely decided not to move into the Gramercy after hearing from residents that the building was infested with mice on ever floor and apartment . I meet several residents while visiting the building and they all consured that the building was in...

Eli “BizziBeth”

Great place to live, kid friendly, the staff is very accommodating and understanding. I was recently divorced and moved here and at the time my ex stopped paying for our children and I had to move, yet the staff was very empathetic. We had birthday p...

Anonymous

While the neighborhood is great, and my apartment is spacious, there are some amenity issues. Please note that there's a $600 fee every yr. while it's great to have an outdoor pool, the seating is limited. You are allowed 2 adult guests pet unit- man...

Anonymous

I've lived at this property for over 2 years and although there are both pros and cons, I would not recommend renting an apartment here to anyone who is looking for something long or short-term. For the amount you will end up paying to live here, you...

Anonymous

First, I have to say I don't live here. I am watching someone's pets while they are away for the holiday. I live up the street at 10 Stewart Place (the condo building with the indoor pool on the top). I love this place 10 times more than my place! I ...

mcrod1214

I recently moved to the Gramercy . I absolutely love my apartment. I have everything I need, washer/dryer, gym and I can walk to all the stores nearby and don't need to drive. The staff has been very welcoming and accommodating. It is very peaceful a...

The property management team is one of the best in Westchester! I have lived here for over a year and don't plan to move in the foreseeable future. The property is immaculate, apartments are well kept and I never hear my neighbors. The location is a ...

vatcpa

The property management team is one of the best in Westchester! I have lived here for over a year and don't plan to move in the foreseeable future. The property is immaculate, apartments are well kept and I never hear my neighbors. The location is a ...

Jen E

I am new to White Plains. I've rented apartments in other places and this building and the team that takes care of everything is wonderful. When my daughter visits she says "the building feels like a nice hotel -- as if there should be continental br...

wswadman

My wife and I live here for 2.5 months and have been enjoying it a lot. Plus side The 24/7 concierges are very kind and helpful, which is especially useful for us since we are new in White Plains (and in the US, in fact): one of them found me a tenni...

Anonymous

My husband and I have lived in this building for over two years. We have been very happy with the staff and find them all extremely helpful and friendly. We always get prompt service whenever we have needed assistance with our apartment concerning an...

siddharthdagar

My family has been living at Windsor at Gramercy for the last 3 years. We lived at a couple of communities in the last 10 years and Windsor offers an outstanding value for a number of reasons: 1) Facilities - Well maintained pool (with life guard), w...

Anonymous

My wife and I have lived here since August 2014 and it's been a great experience. The building is well-maintained, there's a shuttle to/from the metro north station (33 min ride into GCT), and the pool/grills come in handy for the summer. We just upg...

Tammy White

Love it

K11713

I've lived here for 2 years and it's been fine. It's nice that it's dog friendly, but they don't always keep up with the dog run outside-doors broken, too much ice, water fountain doesn't always work, etc. The maintenance and concierge personnel are ...

Gmn23

While searching for a condo that I'm looking to buy, I stumbled upon reviews in the building I live in and finding how I've been reading reviews for my new building, I wanted to throw in my $.02 on this one. First off, yes - there are things you pay ...

Anonymous

I have mixed reviews. Yes there is an amenity fee but it's unnecessary. The pool is open two months out of the year. Not everyone uses it, and that goes for the gym as well. Pool- Get there early. You never know if someone has guests and they use 5 c...

Nicholas Allen

I lived there for 2 years and miss it so much now that I live where it's incredibly boring. The Gramercy as an apartment isn't the most special place in the world, but the surrounding areas made it so much fun living in. If you need a small apartment...

Anonymous

I was going to rent there but found out about the hidden costs not shown in the rent. For example. application fee per person over 18years old; plus, all of the amenities are not included in the listed rent - there is a yearly fee that one must pay s...

Anonymous

We lived here for a full year before moving out to different states. Everyone here was very helpful and kind. We never had problem with noise or bad neighbors nor with any payments. I love that we could pay rent online, it was very convenient. They r...

Anonymous

What a joke this place is. First of all, the building itself looks like the projects. The staff is rude, the manager always has his door shut. The girl who sits in the ------ is condescending and not sincere at all. The building looks dated and tired...

brona8411

I recently moved into a 1BR at Windsor at the Gramercy and I have to say that I am very satisfied with everything so far. Despite some of the negative reviews, the building really has a great location, and all of the amenities we could ask for - 15 m...

Anonymous

I have lived at Windsor at the Gramercy for several months and have had really good experiences with different members of their team. The ladies in the leasing office have always been helpful, polite and responded right away to my concerns. I don't w...

Gina1230

I haved lived at the Gramercy since April 2012. I must say from the minute I walked into the rental office I loved the building. The office staff were excellent and extremely helpful. They made my move in very easy. The maintenance and concierge staf...

Anonymous

I have lived here more than a year. This building is clean and well maintained. The staff is courteous and helpful. I would recommend this place.

Anonymous

Highly recommended...for real. Beautiful and clean building. Concierge, security, parking garage, gym, outdoor pool, and location are the best parts. All of Windsor's employees are very helpful and knowledgable as well. Completely satisfied thus far ...

walterrobinson

I recently moved to White Plains and walked into the rental office and had a horrible experience with the agent -------. She was rude and acted as though I had interupted her work. She also was very unprofessional and while the apartment was nice, I ...

Stunt442

Although this is a very nice building to live in, you will pay a fortune the second your first year is up. They bait you in with a reasonable rent the first year, and then raise the rent a couple hundred PER MONTH the second year. RAISE it 12% plus i...

gramercy4me

I have lived here nearly a year and am very happy here. The common areas are always clean, including the trash room. The office staff are always courteous, helpful and very willing to work with you when problems/issues arise. The maintenance staff is...

Gbahury

My wife and I have been living here for about 2 months and we are loving it. The building sfatt and management team are great, supportive and polite, no issues at all. The building is well maintained and the amenities such as gym and grilling area ar...

mldb434

Well I've only lived here a few days, but so far I've got to say I LOVE it! The building is quiet and the neighbors seem friendly. The gym is great and I'm looking forward to the outdoor pool in the spring/summer! The apartment itself is pretty big a...

Rosalind123

lived here for a year and would not recommend anyone to move in there, management not the nicest and after moving out was charged $150 DOLLARS FOR CARPET CLEANING TWO ROOMS and when i asked why I was told i used it for one year, THIS PLACE IS A COMPL...

Anonymous

My husband and I lived here for 2 years. We enjoyed being close to a nice park. I feel really confused at how I was charged almost $900 after we moved out, $20 for two "dirty" toilets that we had absolutely cleaned,(I would love to see the receipt fr...

tiredofthesilly

I've lived at the Gramercy for almost 2 years. The comments about there being hidden fees are ridiculous. Read the lease, everything is clearly stated upfront. Not only that, the management/leasing office tells you what the charges will be for your r...

Anonymous

Too expensive! Hidden fees are extremely high. $50 for management office to open door if you temporarily misplace key. 10% increase in month rent for being 1 hour late with payment. They will not cash your rent check unless it is certified. Tried to ...

NordicPair

I will be moving in here in November. However, I find it hysterical to read these reviews stating "hidden fees." Every fee mentioned here in other reviews is outlined on a sheet they showed us before even viewing the apartment. Hardly hidden unless y...

Anonymous

I've lived here for almost a year and I can honestly say that the building is absolutely beautiful. It's well maintained and VERY clean. However,for the prices they demand for one bedrooms, and even the larger two bedrooms, it's not worth it. Here's ...

Anonymous

If anyone who says that this is a good building, you can safely assume that: a) They have VERY low standards b) They work for management. Where to start? 1. Management: Maya, the manager, is rude, incompetent, and clearly incapable of managing a buil...

oxygenwoman

I have lived at Windsor at the Gramercy for a year and a half. Fortunately, I was able to choose an apartment on the top floor facing the city and the wonderful park. The ceilings on the 8th floor are higher than those on the other floors. I feel ver...

thegreekulak

Overall not bad. Have not had any problems with management, or the apartment or the amenities. If I didn't have to move for work, we would probably spend another year in this apartment building. Things that I disliked: the elevators SUCK. They are sl...

nirvverve

The Grammercy is a great place to live. Parking Garage - well lit, warm in the winter months, kept very clean. There is no visitor parking, but if you PAY ATTENTION to the strange White Plains street parking rules, this is not a problem. The manageme...

Anonymous

The leasing office makes it so easy for you to move in because as soon as they find any reason they will make your life hell forcing you to break your lease ( which cost 1months rent) and move. I can honestly say and I have friends in the building as...

Anonymous

Big time mistake to move in, really happy to finally move out.

Anonymous

This building has been completely taken over and run by the Point Program. The picture on their site is taken right in front of the Gramery... http://www.wjcs.com/index.php?src=gendocs&ref=POINTProgram&category=Special Needs This is a group of at lea...

Anonymous

The amenities are great, but what they don't tell you is that it will cost you an additional $500 and you don't have a choice whether or not to pay. The location is good. The management....AWFUL. The ladies who work in the office are not very nice, t...

Anonymous

The good: Rooms are quiet, front desk staff was good, management was helpful when I needed them, facilities are good and the neighbors are generally decent people, very good location (for WP), relatively secure The bad: Check your blinds - I tugged o...

Anonymous

the heating is controlled centrally by the management, only the fan is controlled in each apartment. The leasing staff never explained this to me clearly. Its 15 degrees cold outside but no hot air homes out, just some lukewarm air. When we call, the...

Peter_Gibbons

Please note that the building has been renamed "The Gramercy". This building was great when we moved in a couple of years ago -- but we were extremely happy when we moved out a short while ago. This building has gone downhill since the aborted condo ...

Anonymous

So, they show you adds with fancy pictures and ---- like that. but, no its not there they haven't built it yet so im paying 2500 dollars for a parking space and a pool that just opened the last week of summer whoopi now you get a resident BBQ yahhh! ...

Anonymous

Fire alarm is impossible!!!! Its turns on about every other day for 15-20 minutes and it has been like that for years! LOUD, nasty sound! Forget about working from home. They closed swimming pool, lobby, party room, business center and fitness center...

Katzfran

Clayton Park has an exceptional staff that takes pride in their work. After viewing a number of other rentals and knowing the area extremely well, there was no other option as to where I wanted to move my family. It would make an ideal co-op or condo...

Anonymous

Nothing is wrong with the building at all! yes the one and two occasions of loud noises etc. but alot of people are bitter because they could not (a) afford to stay (b) could not afford to buy.. even though now it is no longer a conversion but back t...

Anonymous

Call a spade a spade! Pros (1) LOCATION - Easy access to downtown shopping and highways. Lots of sun on the Main St side. (2) TENANT PARKING! - Great to have assigned parking in a covered and secure parking garage. Overnight street parking for improm...

Anonymous

This place is a joke! You walk into the facade of a nice lobby, which it is, but that is about the only nice thing you will get. The "business" center computers are constantly in disrepair. The elevators are so slow, or broken that I find myself walk...

Anonymous

For the past two years, my family has enjoyed living at Clayton Park. The staff is very professional and continue to provide quality service. As in any building, as issues arise and the staff become aware of it, the problems are quickly resolved. The...

Anonymous

We currently reside at Clayton Park and have now for a little over a year. My first issue is that when we signed our lease, we were not informed they were converting the building into condos for sale and that they were going to try to "FORCE" people ...

Anonymous

I currently live at Clayton park for the past 7 months and I will not be renewing my lease. First of all The apartment is poorly built in my mind i can hear what goes on the the apartments next to me. Im not talking about shouting im talking about al...

Anonymous

look for a professional place to rent not Clayton PARK FOR THE AMOUNT OF RENT THIS PLACE CHARGE A PERSON COULD LIVE OON 5TH AVE IN NYC FOR THE AMOUNT OF MONEY PAID FOR A 1 BEDROOM APT,THIS PLACE IS HORRIBLE PLACE TO LIVE CONTACT YOUR LOCAL SENATOR@HI...

Anonymous

Living in Clayton was great. The two bedroom layout called dorchester is very well designed. Lots of storage space, full size washer dryer, computer area, and big kitchen with lots of cabinet space. The management is always willing to help. The confe...

Anonymous

The staff at Clayton Park has been extremely helpful and curtious with all of our needs. Even in the midst of anctious tenants they still found away to be extra sweet to my family and I. People should know that this is infact a wonderful place to liv...

Anonymous

Office staff is always very helpful and has gone above and beyond to make sure my husband and my needs are always met. Apt is very nice, especially the bathrooms and kitchen.

Anonymous

Paint job thruout apt is quite horrible considering the cost of rent. Air pours in thru the heating/ac units. Lied to about visitor parking - There is NONE! Frequent fire alarms. Elevators scare me at times. Office staff - very helpful, especially H...

Anonymous

So many problems, so little space. For those who live there, as do I, one needs only to mention the following, and everyone to experience a collective sigh of recognition: 1) 14 fire alarms (most false) within 3 months, 2) elevator meltdown, 4) garag...