Reviews | Halstead Alexandria

Ruth Intriago Ferrin

Best place from this area! I visited many places and no one convinced me like Halstead Alexandria did. I love my apartment and the amenities are awesome! Very good service and kindness from the personnel in the leasing office.

Don

Emergency Maintenance Line don’t Work Unless the Office is Open; Urgent Security Concerns in Our Gated Community! I’ve been trying to reach the office emergency line since last night and no one answers the emergency line, it just goes to voicemai...

Bryanna Johnson

The maintenance team here is amazing! Dion, Rico, and Isaias are quick to respond, professional, and efficient. They went above and beyond to ensure things were done right.. Truly a dependable team!

Quinton Jones

I want to give a huge shout-out to Rico and Jonathen for the exceptional work they did fixing my tub spout. They went above and beyond not only addressing the work order I submitted but also taking the time to clean up another issue they discovered w...

Kendra Wilson

So far I’ve been at Halstead for about a month. The process was smooth, and moving in we had no issues. We had a few appliances and doors that needed some fixing. There maintenance team responded in a timely manner and were very professional and fr...

Mark Garbowski

The Issaias and rico on the maintainance team are wonderful, very friendly and prompt. Whenever you have an issue they address it quickly and even take the time to make sure your concerns are addressed before leaving.

Anonymous

Got ?? Warning to anyone living here or thinking about moving in ?? I’ve lived with mold and flooding for over 2 months, leaving half of my apartment unusable. Management refused to fix the issue properly—one even told me the mold was j...

Cailane Wright

Was touring a 1 bedroom and seen a roach crawling on the closet door.

Anonymous

Has potential to be a great community, but isn’t managed with priorities in order. For example, we don’t need free snow cones, lemonade, or movie nights if we can’t have gates that operate, parking lots filled with people who don...

Beth Thomas

So far so good no complaints .. Ms Sophia and staff has been nothing short of kindness and professionalism very helpful which makes it that more satisfying that I chose to renew here for my new living needs. The Maintenance staff is amazing! Caring k...

Foo O

Enjoying my apartment! Sequoya has been amazing!

Anonymous

It is going on 3 (THREE) weeks that I have waited for this community to address my washer that is full of dirty water that will not drain. I have had to go to a laundry mat to do my laundry and my townhouse smells because of the unsanitary conditions...

enquye Negash

I am extremely pleased with the service I’ve received from the maintenance team. Since moving in, they have consistently responded quickly to any issues I’ve raised, whether related to my apartment or community amenities. Every concern has been a...

Anonymous

Yesterday we had the pleasure of working with two of the maintenance men at Halstead Alexandria, Isaias and Rico, and they were absolutely amazing. They came by to help us with blinds and lighting, and they went above and beyond. They were profession...

Chan J

Natasha deserves an award for dealing with me 😂 I asked a million questions, changed my mind like five times, and basically bugged her every other day — and she STILL showed up with a smile, patience, and all the answers like the leasing legend ...

Gerry Griffin

Superb community and management team! Since the new management took over during December 2024- a lot of upgrades and community engagement activities have taken place. Maintenance time has been narrowed and the overall appearance of the grounds and fa...

lotti biru

We recently discovered mold in our front door closet and contacted maintenance right away. Aaron and Isaias were the first to respond, and they swiftly identified the issue was coming from the upstairs AC unit leaking. They have been outstanding in e...

Rebecca Eckstone-Hayes

I’ve had such a positive experience with the leasing office! Sophia, Sequoya, and Matthew deserve the biggest shout out- they have been incredibly helpful, responsive, and prompt with every request and question I’ve had. It’s clear they truly c...

DN T

New management has turned the place around. Maintenance people are better. Shout-out to Isaias and Rico the Maintenance man always coming through to solve any problems that come up. Also, new amenities are being put into place for more community enga...

Dominique Moses

I’ve lived at this property for a short time, and I can honestly say that the change in management has been a true blessing. The improvement across all areas—from leasing to maintenance to the cleaning staff—has been outstanding. The leasing te...

Anonymous

Horrible leasing experience at this community. I can't believe Bozzuto would allow this property to tarnish their brand. The Property Manager and Regional Manager need to be fired. There was no communication during the leasing process. We had to call...

Howard Bolden

The quality of this place is going downhill. Very unresponsive maintenance and management teams. The gates are always broken. They don't explain charges well and they are unresponsive in to emails from residents.

Elio Gomez

I live in building 1467, fourth floor at Halstead at the Mark Center, and I have been without a working washer for over two months. I reported the issue through Bozzuto’s maintenance app on the very first day it stopped working, and to this day, no...

Frank Abagnale

Please don’t move here!!!!!!!! All of my neighbors and myself have rats and weird bugs living in our house. I can’t invite guests over and it’s gotten so bad I don’t even run when I see a rat. Lived here for 3 years and it’s gotten worse ev...

Anonymous

Natasha deserves an award for dealing with me ?? I asked a million questions, changed my mind like five times, and basically bugged her every other day — and she STILL showed up with a smile, patience, and all the answers like the leasing lege...

William Tabbs

I think the new staff is very professional in these jobs for what they trying to do and helping you alone way

Crystal Richardson

Edit as of June 2025: Just want to say that my frustrations have not gotten any better. Recently lost A/C during the heat wave. We noticed it Monday morning and put in the work order immediately. Got an update that afternoon that our motor compressor...

Neidith Torres

I have lived here for a year and it's great. The new administration Halstead is doing a great job.

Tykeria Dinkins

UPDATE: We were just informed by Mr. Louis from Maintenance that this is not their responsibility. Which falls in line with us having to always go back and forth for them to clean it up or clean it ourselves!! Do not move here. We additionally found ...

Look elsewhere if you are hunting for apartments in the Alexandria region. This rebranded community known prior as "Town Square" is now "The Halstead Alexandria" under new management from Bozzuto properties. We have lived in this community for severa...

Gideon Tewodros

Look elsewhere if you are hunting for apartments in the Alexandria region. This rebranded community known prior as "Town Square" is now "The Halstead Alexandria" under new management from Bozzuto properties. We have lived in this community for severa...

Jeremy Keller

I would highly recommend a different living arrangement. Management staff is unresponsive to repair requests even though damages were present at time of moving in.

Debbie Masol

Non responsive. No return phone calls. Scheduled to move in within 2 weeks. No lease, no return calls!!

Danielle Seel

We have lived here since the summertime and moving here is our biggest regret. I am on the 4th floor and my elevator has been down for a cumulative 2 months or so. The elevator was once down for almost a month, and at this point it goes down almost w...

Microorganism Review ENSP400 Capstone

Had a good experience recently and was really impressed. The place vas being cleaned and improved , well-kept, and they were friendly and helpful.

Jeffy Lefty

Helpful and informative when visiting which was nice

Grace Mutala

Update March 18, 2025: After filing a noise complaint and having the police intervene, I received a text message from the tenants living above me, questioning my maturity by asking if I was grown or a child. In addition to this inappropriate message,...

Rachel Hall

I have lived here since Oct 2021 and overall have had a good experience until recently. As the last owners were in the process of getting bought out, it seems all care of the front and maintenance teams stopped. My washer stopped working correctly No...

Annie Fernandez

Amazing Move-In Experience! I had an incredible experience moving into my new apartment! One of the biggest things that stood out to me was that during my tour, I got to see exactly which apartment I would be renting—no surprises, which I really ap...

Iris Boparai

Lived here for a year, management always responds to maintenance requests quickly. Neighborhood is quiet, I can always find a parking spot, and management hosts events with food :) I would recommend

Alyxandria Taylor

I've lived here since 2021 when i was in the Air Force & now Veteran. So many things have gone wrong wrong. Leasing office never answers. Gates never work & cars enter in the outbound lane so if it is open, ANYONE can get in. My motorcycle was stolen...

Natalie Goldstein

If I could give this community a 0 star rating I would. Absolutely do not lease with them. I am completely in utter shock in how many lies and empty promises they leave us with when we haven't had a working washer since December 22, 2024. Here is a s...

Ahmad Kakar

There are several things that I would like to share. First, elevator in out building is out of use must of the time. 2nd, water at winter season is almost cold at the shower. 3rd, maintenance service is very slow when I submit a work order after a mo...

JR Computer Experts

To whom it may concern, I live at S Greenmount Dr, Alexandria, VA 22311. Last night my & my girlfriend's car was vandalized, all 4 tires and rims were stolen. Our car was left on bricks. Why? Because the security gates have been broken for weeks. We ...

Midnight Void

Woke up this morning 01/27/25 to find all four tires stolen off my car overnight. They lifted it up onto crates and took it all. Extremely frustrating and probably happened due to gate's being open for weeks now. Called leasing office and all they co...

Lady Gomez

I am extremely disappointed with the lack of maintenance response from Bozzuto. I reported an issue with my microwave on January 3rd and followed the proper procedures by submitting a work order. I also visited the leasing office twice and made two p...

Liz Montiel

Where do I even start... Its been a true horror living here. Horrible loud neighbors, nasty community areas. Dog waste everywhere. 2 months into our lease my husband was assaulted by a resident and ended up in the hospital due to it. Mold in my townh...

kyrstin terwilliger

Apartments are not accessible with elevators breaking down frequently and management showing no sense of urgency for repair and maintenance

Danielle Seel

We have lived here since the summertime and moving here is our biggest regret. I am on the 4th floor and my elevator has been down for a cumulative 2 months or so. The elevator was once down for almost a month, and at this point it goes down almost w...

Gabrielle Mattimore

This is absolutely the worst apartment complex I have ever encountered. The office helps with absolutely nothing. Our cars have been towed multiple times without just cause. Maintenance requests go unanswered for weeks, and then a bandaid is put on t...

Joni

Elevator has not worked in our building consistently since I moved in. The maintenance team just resets it but it goes down every day. Trash service hasn’t occurred in several days because no elevator. There are very pregnant people, people with el...

Adriana Carranza

There is no reason that in these temperatures, an elevator fix shouldn't be high priority. You shouldn't charge the amount you're charging to act like slumlords. To have elderly, pregnant, and disabled people trapped in their homes, to charge a maint...

Shoddy interior and terrible maintenance. It feels like they pulled contractors from the bottom of the bargain bin. This place isn't even close to worth the rent they charge. Avoid if at all possible.

Noah Raspler

My parents rent here and the electric garage stopped working. We put in multiple emergency maintenance calls, sent multiple emails, and phone calls. It’s been broken about 10 days and absolutely ZERO sense of urgency to fix it on their end. This is...

Kamari Brown

If you are looking to move here Ms.Brenda is great! Communication is great as well as response times. When we sat down with her she knew then property well. She was fast at assisting residents as well as helping us with our tour. She had a positive a...

Byron Palmer

Brenda is amazing and was extremely kind, helpful and empathetic with helping me.

Stephanie Redfield

I’ve been a resident here for almost 5 years. During my time, I have come across some who have been helpful, but others who have gone beyond: I want to say a huge thank you to Brenda who is just wonderful. Her customer service is outstanding. Also,...

Eva Sheridan

They say it's a non smoking apartment complex. It is not. Young adults smoking weed all over. For the amount of money they collect they should crack down on smokers.

Nicolette Bogdan

Very attentive and helpful staff! I had some issues with move in and they were so sweet and understanding. I signed to rent a 1 bedroom and their pet policies and income requirements are a highlight in my opinion as those areas were hard for me when ...

Julea Sargent

We love Reggie! Great service, so helpful, and accommodating

Saundra Thomas

Gabby has been consistently helpful since I moved here on May 1st of this year. She is efficient, professional and courteous.

Kim S

Am I the only one who thinks we should have our parking deck and all sidewalks completely salt treated? Can we at least feel secure to know our cars and packages are safe from theft? Can we have security 24/7, instead of relying on a resident who hap...

Tanya Thompson

Do not live here. Apartments are in terrible condition and the management is horrible. If you get towed, contact A1 towing; there are no signs anywhere at the development about them but they are at work.

Mary Andrade

Angelina muchísimas gracias por todo el apoyo y asesoría de nuestro nuevo hogar. Excelente Asesor Gracias por hacernos más fácil el procedimiento. Súper recomendada.

Carlos Valencia

Angelina muchísimas gracias por todo su apoyo y seguimiento para que podamos movernos a este nuestro nuevo hogar

Devin Windelspecht

Wonderful experience - Angelina was a fantastic representative. Super friendly and helpful

Julie Collier

So far having a great experience! Have been here about a month, the team is very responsive, community is clean, safe and well lit at night. Customer service has been top notch! Definitely ask for Angelina- she’s great!

Raven Thompson

This is my first apartment. I have been here for almost two years. I pretty much love it here. I’ve heard some horror stories about apartment living. But this community is always so welcoming. I love the fact that it’s about three different eleme...

Aliya Rakhmetova

The maintenance team was very responsive reliable on checking on my appliances and fixing them. The main office has done a great job keeping me in the loop on the process of things and responding to my questions. Reggie was very helpful, kind, suppor...

Abraham Alemu

Great experience and smooth transitions

Kristal

When my daughter and I arrived for our scheduled tour, we were met with Ms. Brendas friendly face and brighter personality. She was extremely helpful in providing us with the information we required during our apartment search. We were further impres...

Berhane Alemayehu

Angelina helped me and she was very helpful. She made the process of getting a place here so easy.

Jazz

Angelina was amazing. She helped me find an apartment the same day and accommodated all my needs and concerns. She has such a warm heart and spirit. Definitely ask for her when looking for a home here.

Olesia

I am writing this review to express my extreme frustration and anger regarding my experience at Town Square at Mark Center, managed by Equity Residential. Our time here has been nothing short of a nightmare, and I strongly advise anyone considering l...

Tom Branson

Elevators perpetually broke. I can’t carry my fatness up the stairs in this heat!

Hannah Z Cortez

Terrible place, stay away. Profits over people. Our AC has been broken for two weeks, almost 90 degrees in the apartment and we have a baby. Have called every day and still not fixed. This is unsafe for our small baby.

Ross Cortez

Do not live here. Elevator has broken down at least 2-3x per week in the 2 months we have lived here. AC is broken and they won't fix it. It is 90+ degrees in the apartment and it is dangerous for our infant sleeping in these conditions. The most rea...

Zuwena Barona

We recently moved in to Town Square at Mark Center and my family loves it here already. I like our new home and I am so excited to explore our new community. Special thanks to Angelina Martinez our leasing consultant who assisted us throughout the pr...

Money Mitch

The staff here well specifically the manager is terrible and potentially racist Kyle is a vindictive person who not only tries to uocharge the residents but makes up fictitious charges when there are disagreements or mistakes being addressed to him ....

Javier Andrade

I’m absolutely satisfied with my leasing agent, Angelina. She made all the leasing process so easy. She’s been very helpful, attentive, and responsive to my requests. The community is quiet and peaceful! That’s what I was looking for. I’m ple...

Mario Serpas

This is a nice place!!, Angelina was very helpful with us and very nice

Noah LaMontagne

Angelina was very helpfull and accommodating during my move in process. 10/10 would do again

Janette Nowak

I’ve lived here a month now and the complex/gated neighborhood is beautiful. The process was very smooth with the amazing help of Angelina!

Yasaman Ibrahimova

I have been living in this apartment complex for almost 5 years, and while the apartments themselves are satisfactory, my experiences with the leasing office have been consistently disappointing. Every time I visit, I am met with unfriendly faces, no...

Donte Butler

Angelina and the whole leasing team is amazing. Anytime I have an issue with my apartment Angelina responds fast and contacts the necessary personnel to fix my issues. She is very thorough and has a great personality. She has made my move and my livi...

MS. K

I had an issue with my apartment, and the leasing office were very helpful and responsive, particularly Taylor S. She was compassionate and understanding even thought I came with a major disrespectful attitude about my problem...OK! That says alot! T...

Taylor Martin

My partner and I assumed this would be our future home but glad this was the outcome. We applied for a unit and were working with Angelina throughout the process. Since we applied, she never followed up, never checked in, never called to let us know ...

Pay too much for a shabby townhouse that’s falling apart. Not to mention the gym is broken into almost every night by kids who play ball all hours of the night. Sleep is an understatement. Do yourself a favor and look elsewhere.

Kenneth Taylor

Taylor is a beast! You must see her, if it had not been her service, not sure I wouldn’t been in an application! I am big on service and it wasn’t there until Taylor came and got us!

Ahmed Adnew

Be careful with your personal belongings. I was working out at the gym and I put my jacket on the floor. Unfortunately, after I finished my workout I forgot to take my jacket, which is worth $200. The next day I went to the gym to see if I could find...

Joe Heckel

The saving grace to my review are people who did help me when it was needed. It's tough to figure out where to start because it wasn't all bad, just mostly bad. It's impossible to get ahold of someone at the leasing office because no one picks up the...

Bryan Calderon

Do not move here if you like peace and quiet and want to sleep undisturbed. This is my first review, imagine if this is bad. I have been here since October and I am counting the days to move out to a townhouse. You can hear every footstep upstairs. I...

nex jobs

great work keep it up!!

kell diane

Maintenance is terrible 2 years ago they were a 10 now like a 2 and they are just getting worst. Almost 2 weeks to replace a light bulb. No sense of urgency with rodent problems. Rent goes up while the services you get here go down. I can not wait to...

Beberly Castillo

We just moved and it's been amazing. Staff are welcoming and Angelina is the best for giving the best customer service!

Asia Myles

I would not recommend moving into these apartments. Long story short, I had to quickly downgrade (as I am a previous homeowner) to a townhome due to a military move. At first, I thought this complex was great. For the price of a 2bdrm/2 bath (WITH a ...

Geneva Crosby

I just called to get info about leasing an apartment as I am relocating to the area soon. The leasing staff that I spoke with was very short & unwelcoming. Didn’t give me any information. She was very short with me and pretty much dismissed me. HOR...

Jadakiss Jumper

10/10 would not recommend. Roach issues on move in. Air conditioner was non existent during the summer, despite it being “fixed” multiple times. Oh, and whatever they say your rent will be, plan on spending an additional ~$200 per month for charg...

Soledad

🎈Encantada de este lugar gracias Angelina

Chasen Anthony

I’ve lived here for 4 years now and have always loved the apartments. I’ve been in two different units so far (getting more space) and moving to another unit soon (a townhouse). The community is in a great area and very centralized with Shirlingt...

Terryann Dickson

Staff amazing and wonderful everyone get along great with everyone I live here for three years know maintenance guys do amazing job keep things working for there residents who live here they also keep u updated on everything

Alby Cruz

The office team specially Taylor are great!

Wendy Flores

Stay away from here and especially building 1475! For the last 3 years living here the fire alarm goes off every single month and it’s due to plumbing issues that they do not want to address (this is per the fire department’s words). This has bee...

Jordyn James

Great place to live , access to shopping and places to eat. Wonderful staff and clean environment

Jeremiah Wallace

I think this is a great community especially for families. My Girlfriend daughter and I have felt nothing but welcome. Also the move in process was very quick for us.

DeGrafth Palmore

So many problems, I'll keep it as brief as possible but it’s a lot wrong. **NOTICE: the people who are giving this place 5 stars have not lived here yet** The only positive, Will the maintenance guy is one of the best. and is the only reason why I ...

Senai Tafere

My moving people were at the wrong location moving my stuff. I was at work and unable to answer them but they did mention a maintenance worker by the name of Will was kind enough to point them the right direction. I am now here looking into moving in...

Bemp Foolay

I just want to give a big shoutout to Will in Maintenance as he had wonderful customer service and was a very productive individual. I had to get my baseboards in the kitchen redone and he did that and even fixed my blinds without complaining. Great ...

Candace Hercules

Angelina Flores Martinez is the best leasing agent. Throughout my leasing process she has been simply amazing, patient, responsive, and attentive to details.

BlackmanEl

Angelina, helped me find my new home all while making me feel comfortable and apart of a family, she is amazing thanks a lot.

Travis Ferrell

The apartment is well maintained

Mikal St Mark

Taylor was incredible from the moment I stepped foot in the office. she explained the move in process to me and always answers all my questions in a very timely manner. I am not the review kind of person but I felt very compelled to let everyone know...

Brandon Shanahan

The leasing office here is amazing. Super helpful and caring. I continue my stay here because of them. Brenda you’re the best!

Josiane Yoka

This apartment complex looks nice and can be a calm place, but make no mistakes, it’s one of the WORST PLACE you could ever move to and I’ve been living here for about 2 years now (since 2021). The personnel pretend to be super nice when you come...

Gabrielle Doria Rhoads

Mixed experience here…never had major issues with pests etc. Trying to touch on a few things I don’t see mentioned a lot. They are very slow to respond to service requests. We had a broken washer that they left with standing water in it for 2 wee...

Asselefech Demissie

My experience at this apartment complex was absolutely dreadful. The staff members were incredibly rude and displayed a level of unprofessionalism that was beyond disappointing. From the moment I walked through the door, I was met with cold indiffere...

Tatiana Ashley Muriel

The community is perfect for families! Next to the 395 you can go anywhere in a heart beat. The staff in the leasing office are welcoming, especially Angelina whom made me feel like part of the neighborhood the first day. Looking forward to living he...

Zewdu Mekonnen

This is the perfect place to live. The entire staff is kind and very helpful.

Mamusha Tsegaye

It's good place to live quiet apartment also convenient for everything like transportation public bus.

michael belardo garay

I have been living in this community for almost ten years. Currently, I DO NOT RECOMMEND THIS PLACE.

Wynton Mickens

Listen to the reviews. We did not listen and now we are paying for it (literally). Between the gates being broken, being able to hear conversations of our neighbor like we were in the conversation, being able to hear our neighbors above us like there...

Jordan Doiron

You're definitely getting the landlord special. The paint is cheap, the cabinets fall off, the towel rack falls off, maintenance does not respond and when they do it takes days to resolve an issue (if they remember to), and Management is extremely di...

Aída Janet Pitot Bolívar

This is a residential community where you will find good neighbors, nice community facilities and team members to resolve your problems, honor benefits and rights.

Berch Fritz

I moved into one of their apartments over a year ago and will say you get a decent amount of space for the money. The management team has been easy to work with as well. However the apartment was filthy when we moved in. We still find hair on the wal...

Eula Hughes

If you're looking for peace and quiet, this complex isn't it. The walls are VERY thin. You will hear everything that your neighbors do. If you live next to an elevator, have fun listening to that noise too. The sprinkler system was right outside of m...

Anonymous

Where do I start .. How about, I moved in my apartment - sight unseen -I was shown a different one because someone was still living in mine. Anyway from Aug 31, 2022, until the end of Dec 2022- I had a gas leak! I called Washington Gas a total of 5 t...

Annika Butler

I’m disgusted. The office acts as this is normal. I was informed they didn’t tell the mice to come and they can’t tell them to leave (Taylor).

Martinez Majors Sr

Awesome staff and very clean and well maintained community. Lots of nice amenities. A place where I can see myself living.

Anonymous

Why have a gate? Its definitely not a hindrance for those that REALLY want to get in anyways...like Criminals. And just know that mentioning Anything to BRENDA in the management office is a Waste of time. By the time you get your 2nd foot through the...

Humberto Perez

Even though we had little problems at the beginning with our apartment Angelina was always there and helpful she made the experience more calming and resolved our issues especially for December moving. Thank you! Would recommend her with anyone for l...

Mr. Smith

I’ve been a resident now for 2 1/2 years and have switched units while living here. Taylor Sutherland was exceptional! She understood our urgency of needing a new home and even stayed past her working hours to ensure our move-in was scheduled accor...

Autumn Elkins

I’ve had a great experience so far, everyone has been friendly! The experience moving in was easy and we love the unit. Angelina from the leasing office is amazing and has gone above and beyond!

Rosine Bukeye

I do not recommend these apartments mainly since they have been like construction sites where they renovate units without caring about the noise of other residents and they don’t even notify you . Their maintenance also sucks , you can put in a tic...

Rosine Kayitesi

I would not recommend this apartment, I am regretting moving here, this place doesn't complete their maintenance requests in time , you have to wait and call them everyday . they do renovations of other units without being considerate of other reside...

Ahmed

They are very polite and helpful until you sign up for a lease. After that, they don't even want to see you at the office. My apartment is extremely cold and I am a cold weather allergy. I requested a Maintainance but they are not showing up forever....

Kjersten Lynum

Angelina was extremely helpful in the process of moving in here! She went the extra mile to ensure things moved smoothly as I was in another state prepping to move to VA.

Nicholas Carano

So, I'm being honest and transparent. Look, no matter if you rent or own, stuff needs repaired, maintained eventually. We continue to have stellar service here! On time as promised, quality service, a descriptive note on what was done, cleaned up, = ...

Where should I start. We have lived here for over 5 years and it progressively got worse. Anything I write please go ahead and check for yourself, by googling or if you decide to visit. Its a gated community but the gates are always broken. Do not pa...

far Wahab

Best so far.v nice place to live.decent people.

Niccky C

We've been here just over 3 years now, and we truly love the setting, and the convenience and location to where we work. Service has always been prompt, friendly, and the technicians go out of their way to help. The office staff are equally friendly ...

Ms. Brown

Beautiful community and nice neighbors. However, the apartment units need renovations. They are way to expensive and not good quality units. I will not be renewing my lease here as I can find something with better quality worth the price

If I could start by rating this place with 0 stars I would, I cannot in good conscience recommend this place to even my worst enemy.This place is an absolute dump!! The management does not AT ALL care about their community residents. The gates are co...

Aarron Balfour

Update (July 2022). I always try to leave a fair review. I found out today that the ownership charge $5 per night for visitor parking. For the amount of rent that each resident pays, visitor parking should be free. We are dissappinted by ownerships c...

Kathy Nix

I still have to fill my sink before I get hot water. This is expensive to waste. My up stairs neighbors I can hear every step they make.

K & A O

Town Square isn't a brand new community, but it's cute and mostly friendly. We love the little courtyards, outdoor pool and the metro shuttle is a great benefit! We've lived in one of the townhomes--with very nice neighbors. While some aspects of the...

Profiteering at the expense of the cast outs, Town Square raises rents to see which residents will float the higher bill and which will be priced out, forced to flee for some other abode. The price they offer new tenants is not this surged rent that ...

D S

There was an issue with the pool and Ms. Tiana made sure the issue was fixed within 72 hours. The pool is clean and blue like it should be. She even took the time out of her day to send me an email regarding the status. I really appreciated that. I w...

steven r. Yagoda

Been living here since 2011 but things have gone downhill considerably. No security, gate always broken, lights are often out. I have asked them numerous times to intervene on my behalf because the animal upstairs stomps across the ceiling continuall...

L A

The pool was extremely dirty and the water was milky and had lots of insects. I cannot believe they opened the pool and did not drain the water, nor clean the bathrooms. The shower head has mold on it and there was hair and more all over the showers....

Kevin Alfaro

Our Leasing Consultant, Angelina was such a great and friendly person to work with when looking for an apartment at Mark Center. She was always available to answer questions and any concerns we had in a timely manner. I definitely do not second guess...

Javi ADv

From the begining Angelina Flores, was very kind and also accurate with the information. She did a follow up since the begining to the end of ther process. Treating with Angelina was a very plesant expirience. I recommend Angelina a 100% as a leasing...

Darabrina

This property has been the extremely helpful since day one of my search of A new home . I started my search in December of 2021. It was super easy to Get a virtual and self guide tour appt . From there I met Taylor who is extremely awesome . She answ...

Terrie Ball

Our leasing consultant, Taylor, was very helpful in answering all our questions. The safety of the gated entry was the main reason this is our 1st choice for our new home.

Sarah Olkowski

I have debated writing the scathing view that this community deserves but am going against it at this time due to the fact that I still have to go through the move-out process and don’t want to be charged any more than I have to be for leaving this...

Andrew Coffield

I lived here from 18-21. Realized I never did a review. As many other reviews stated, security was a huge issue. No cameras, gates always broken, packages stolen. The biggest issue I ran into was communication. There was either very little or it was ...

Marisol_Vega

EXTREMELY Run....do not live here. U will be ripped off!!????Overpriced w/nothing to show 4 it! Excessive fees push up rent to over $2000 month. BUGS, BEE HIVES, BROKEN GATE, FLEAS and I have ZERO pets. Gaps in doors and windows, INCOMPETENT staff. M...

Worst apartment I’ve ever lived in by far. Packages are stolen frequently, the gates are always broken, the fire alarms break often too leaving residents stranded in cold, maintenance is slow to respond if at all, and trash services simply yeet the...

From the gates that are broken 90% of the time, to the valet trash which selectively chooses which garbage to pick up, and which to leave on the side of the road for me to find on my morning dog walks, I have never been infuriated by a community more...

Anonymous

From the gates that are broken 90% of the time, to the valet trash which selectively chooses which garbage to pick up, and which to leave on the side of the road for me to find on my morning dog walks, I have never been infuriated by a community more...

Kristina Aleksander

From the gates that are broken 90% of the time, to the valet trash which selectively chooses which garbage to pick up, and which to leave on the side of the road for me to find on my morning dog walks, I have never been infuriated by a community more...

Matthew Pozai

Lived here since July and have noticed that management does not take security seriously. No cameras, gates hardly work, no private security guard presence. If management does not tighten it up …I will be leaving this property and go out of my way t...

Justin Stevens

HORRIBLE! Customer Service is non-existent. Take MONTHS for any sort of issue to be resolved. They don’t care about their residents. Also, can never reach the management office, takes about 20 calls for someone to pick up. My advice? Choose somewhe...

Shel B

As a potential tenant, I think Town Aquare @ Mark Center is a very spacious, clean & very well run apartment complex. So much so, I visited the community 3 Times! Ms. Brenda is an Awesome Leasing Agent with her attentiveness, professionalism & person...

Ivan WasHere

Having lived here for 3 years and some change before, I was excited to be about to return. There was an apartment listed available that I specifically requested information and an application link for. On the same day I received the application link ...

Stephanie Daniel

Moved in July of 2021 the move in process was a little mismanaged by staff but Ms. Brenda helped get things straight. Now my car was towed after never receiving a parking pass despite paying for parking already because per their leasing agent "they d...

Fatimah Adel

I was a tenant at 2019 and they didn’t send my deposit back till now, no one responded to my emails or returned my calls back!

Ronnie Thomas

Angelina was very professional and helpful with leasing my new apartment! I’d recommend her to anyone looking to move to this location!

Rose

Do not come here and waste your time. We talked with Brenda Ashton two months in advance of when we wanted to move. All the information she gave us was incorrect and now we're having to scramble to find an apartment. I've never had a more frustrating...

Leasing an apartment at Town Square at Mark Center has to be one of the worst experiences I've had to date. Every month, it seemed like there was a new problem my partner and I had discovered with the apartment we stayed in. When we put in maintenanc...

Chibueze Anakor

Leasing an apartment at Town Square at Mark Center has to be one of the worst experiences I've had to date. Every month, it seemed like there was a new problem my partner and I had discovered with the apartment we stayed in. When we put in maintenanc...

Tino M-Ze

Nice clean neighborhood.Gated community and good location. Went there for a self guided tour. The leasing specialist handed me the map, a key and sheet of paper with other information about the apartment complex. They were not engaging at all like di...

Acquinetta Greaves

I love living here so far, It gets noisy at times due to some inconsiderant neighbors but overall I've enjoyed living at Town Square at Mark Center for the close to seven months I've been a resident here. The residential staff are wonderful.

Solomon Birhanu

Great customer service; they make moving in very easy. I also like the quite atmosphere of the compound.

Abdul

One star is too much for the service which I found.

Lalachicki

Updated after 3 years of living there. I'm back and I unfortunately need to drop my review from 4 stars to 1 star after the last year and a half. In the last year, someone was murdered on the property grounds, although it was a domestic dispute situa...

Tyrone Clarke

I move to Town Square next week and couldn’t be happier!. The location,office staff and beautiful townhome sold me and my fiancé. There is also a brand new school near the property which is perfect for my children.

Brittany Motley

Neighbors are loud, there is always smoking taking place, multiple packages stolen and car break ins. Just last night there was a car accident in one of the covered garages by a drunk driver. You will have to report at least two noise disturbances a ...

Alyssa Chodkowski

Based on my experience here (lived here for four years) as well as another Equity apartment, I implore you to stay far far away from Equity Residential, as they are all run the same. Town Square at Mark Center used to be a nice place to live, but it ...

Lillian Fitzgerald

I lived at Town Square at Mark Center for just under ten years, in a two bedroom apartment. It was very comfortable and quiet and the view from my balcony was spectacular and ever changing. The leasing office was responsive and helpful especially Tay...

Chris Terlop

Don’t move here. It was fine five years ago when we moved in, but in the past two years it has turned into an unsafe community with zero leadership. We moved out a year ago when things started to get bad with multiple cars having wheels stolen from...

Laura

Leasing office is very personable and friendly. They worked with our needs and helped find us what we needed.

Samantha Sommers

We love it here!! It’s the perfect place for a family. We are about to enter year two of living here and by year three, we are definitely getting a townhome. I honestly can’t tell you an issue I’ve had that was not taken care of within 24hrs. M...

Mariah Smith

I really did try my best to enjoy living here and even advocated for it when my partner aired grievances about the quality of the apartment compared to our old place. My patience ran out after having to put in multiple requests for the same issue tha...

Purna Prakash

This is a very nice place to live in. Quite and beautiful and close proximity to DC area. Added bonus is the daily shuttles to Metro. The maintenance staff has also been very helpful in resolving issues promptly.

Myles McGee

The customer service was great and the whole application process was fast! I love the fact the leasing office sat with me and we completed the apartment application together. I would recommend that after you look at few other apartments that you look...

Nolen Howe

I am updating my review due to recent events. Previously, I had left a pretty nagtive review, which at the time I viewed as warranted. We originally lived on the first floor and then moved into a loft unit after wanting more space. When we moved in o...

Jada J. Henry

Lived here for 9 months. The move in was easy and everyone was nice until we actually moved in. It was hard to get in contact with anybody at the office, when they did respond they weren’t very polite and the moving out process was horrible. Parkin...

Martin Ismael

Stay away , mice , flooded apartments, leaky roofs, maintenance cuts holes in your walls to find a problem two floors up, base rent 2100 but some how end up paying 2600 a month, NO parking have to walk 5 minutes to get to your apartment, visitors alw...

Diet Coke

terrible customer service No one ever picks up the phone when you need to reach out to management I live right across from the office and if I want to speak to anyone I must get out of my house to literally walk across to speak with someone I have be...

jahson hoshue

I lived at Town Square for 2 years and my experience has been enjoyable. Everyone in the leasing office has been nothing but helpful and friendly my entire time there. I have a dog and the community is very pet friendly and a treat to walk around wit...

Wayne Arendse

I am a resident for almost a month now and i would definitely recommend this gateway community. Delena Swaby our leasing consultant did an excellent job from processing paperwork, touring the grounds/facilities to following up a week later to ensure ...

Vanessa Mitchell

Town Square at Mark Center is a great place to live for me and my family. We have lived here for 6 years. The residents are nice and the office staff is very responsive to request. We love the community events that take place.

Danylo Filchenko

It is a good apartment complex and good location. If you can afford it, I would recommend living here.

Jennifer Cruz

Cons: -Sycamore Loft unit has flawed a/c design. Spent the Summer in 80-90 degree heat and paid almost $300 in electricity bills (because of the a/c unit). Took 5 months to resolve with management. Did not fully resolve issue and was unable to determ...

Amy Elizabeth Uebel

Here's the thing about these apartments. The apartments are nice enough but the management is horrible. It's honestly not worth it to rent from then unless you're willing to be talking to them long after you move out. The staff openly lies to you. Th...

Timothy A. Moore (Pastor Timothy A. Moore)

Ok

Mary Proietti

While we didn't end up renting here, I wanted to give a shout out to Troy for assisting us in our search and being incredibly helpful! He was quick with responding and set us up for a meeting very quickly. Our tour was great as well and we honestly g...

Jim T

Ariane is the best... ! Professional, caring and a dedicated asset to your organization. Thank You!

Anonymous

I've had multiple incidents in less than three months of living there. They are super fast in coming over to see whatever is wrong for the apartment so that when you say you want to move out they go "there's nothing we didn't address" and "so we cann...

Sajjad Haider

Move-In review Experience(s) of being shown the different options that exist was awesome. We saw all the two bed designs and even the town house via the ever patient Delena. Chose a 2 bed and all was good for move in except the day of the move in, I ...

Charise L

From the beginning of my apartment search to getting the apartment to other necessities after move in Delena in the Leasing Center has been nothing less than amazing. Great communication, personality and customer service skills. I’d always recommen...

I love living here! The office staff and manager are amazing. When ever you have an issue, no matter what it is they are on top of it with a smile. ?? The maintenance crew are great! One thing I love is the valet trash pick up. Everything is wonderfu...

Porsche S

Troy is the best!!!!!

Nitin Sharma

Place is definitely nice to live in. Pretty community with good space inside apartment. I overall liked to live here. There is a shuttle to pentagon city. There are some cons but I wouldn’t mind living here again. cons - 1. Maintenance issues are n...

Elise

I moved in more than a month ago into a Hawthorne Townhouse. So far I've really liked it. There were some issues with AC and the dryer, but they were fixed in a timely manner and the maintenance crew is awesome! The front office has been great when I...

M. Scott

Troy is amazing! Just moved in this month and he took care of our move in process from start to finish. He is very professional, patient and thorough. He went above above and beyond what our expectations/ requests were. We couldn't be happier with ou...

TAM F

The overall community viewed were quite impressive. I viewed ten different properties last week and Town Square at Mark Center was amongst my top two; which speaks volumes because I really put a lot of effort in engaging the leasing agent with addres...

Anonymous

Management was a disappointment from the start. Appalling business practices here! I should have turned away when the leasing agent (Sarah) didn't care enough to try and rent an apartment to us. She failed first to look out for an apartment for us af...

Teresa Fearing

Management was a disappointment from the start. Appalling business practices here! I should have turned away when the leasing agent (Sarah) didn't care enough to try and rent an apartment to us. She failed first to look out for an apartment for us af...

Carib 4 Life

Nickel and dime you..which ever way they can.

Anonymous

I live in the middle of the apartment complex. There are also town homes in this facility. It's not been the worst experience, but not the best either. The apartment was dirty when I moved in and had to thoroughly clean, especially the bathroom. Hall...

Suzanne Powers

I love living at Town Square at Mark Center and recently signed on for my fourth year. Besides being convenient in northern Alexandria, the property manager, Rob Hickox, is very diligent to ensure that the community stays safe, clean, and attractive,...

This place used to be great and the management was well organized and well mannered and I used to recommend it to all my friends. However after they changed the manager and the leasing team everything went downhill and they are horrible and do not ge...

Anonymous

This place used to be great and the management was well organized and well mannered and I used to recommend it to all my friends. However after they changed the manager and the leasing team everything went downhill and they are horrible and do not ge...

Anas Abualola

This place used to be great and the management was well organized and well mannered and I used to recommend it to all my friends. However after they changed the manager and the leasing team everything went downhill and they are horrible and do not ge...

Anonymous

Worst community I have ever lived. Avoid this place at all costs. The apartment itself was fine on the surface, but everything else was miserable. It was nearly impossible to get anyone from the front office on the phone when you had a problem, and w...

Meg Barber

I have a 7 week old daughter and we have a yellow jacket infestation inside our apartment. Despite some lackluster attempts to address the issue and the kindness of the maintenance staff, this has been going on for over a month with no improvement an...

Nick Carano

just moved here from Ohio, and we already feel at home. Very friendly Staff--Connie is outstanding!--great amenities with tje Sports House, pool, plus it's conveniently located near everything we wanted, Interstates, Old Town Alexandria, DC and Arlin...

Aldwin Vidamo

This is my 4th time moving here and management especially maintenance has gotten worst. Made a request to fix the dryer by the time we moved in and almost 4 weeks passed by still no progress. Maintenance claims the damn thing functions normally makin...

Faith Grubb

I’ve regretted the day I moved into this community. Ive had issues with the neighbors living above me and the manager from the leasing office never returned any phone calls or emails. There’s a list of things that have contributed to my review of...

Bryant

Lived year 1 year couldn't wait to leave after 4 months.

Anonymous

Management has been very exploitative and unfair in their assessment of my apartment. I ended my lease and cleaned the apartment thoroughly. The blinds were old, discolored and cracking. I can walk around the community and see other tenants having th...

Jason Crockett

I'm sad to say this, as my opinion on this property has changed over time. I am a current resident, and have been here since February of 2018. So been here for about a year and 2 months. Although I can appreciate some of the perks to living here, I r...

Joan Avila

Move was not a stressful as past moves elswhere. The staff is wonderful.

Katie Downey

My husband and I love it here! The architecture of the buildings is so much cozier than a tower or a skyscraper. We love the distance from DC- not too far, but just far enough for peace and quiet outside of work. The apartments are updated, modern, a...

Jeniffer Arlett Flores Álvarez

I've been living there for 3 years, I loved it, the first two years I lived in South Highview Lane and a year ago I changed to the North Highview since we changed the elevator is always a problem, when I moved if I could book the parking handicap and...

KYUJIN LEE

Everything about this apartment complex is awesome. I love living here.

Gunja Gupta

All good about the community and location but we got the house in not such a good condition. It was dirty and the service requests are also not well catered to. It's been more than 15 days, Noone seems to be bothered that my fireplace is non function...

Knowlesrp

I may give this place 2.5 stars if I could but I don't know. The apartment itself has been nice but everything else about this community has been a disappointment. First, they claim to be a smoke free community and to have quiet hours but there are c...

Juniper Wren

I may have given this place 2.5 stars if I had the option. The only redeeming part of this place is the actual apartment itself. It has been nice, wasn’t in the best condition and we did a lot of initial cleaning but overall it’s a great apartmen...

Donna Sumter

It’s been Great Living here just moved in with my Boyfriend and we both Love it. We Fell in love with it from the moment we saw the apartment and the leasing woman Shenna was nice & helped us also kept us up to date the entire time. If you are look...

Farhad Panahov

Firts of all I wanna appreciate Ms. Shenna Bridgett for everything she did for us, it was so easy and quick to decide to live here in Town Square. Because she found for us the apartment which we’re looking for almost a month in the area next to DC....

Kevin Marshall

The tour was wonderful. The property clean and well kept. Imani answered all my questions and did a fantastic job added details on how the property can provide a safe and fun experience for my family

Vanessa Mitchell

Great place to live nice area quite!

Candice Mitchell

Townsquare is a great community to live in my son and I have Met great people over the years with a swimming pool and community events. Never had any major problems if anything that needs to be addressed management always addressed it in a timely man...

Chantelle Simmons

The Best Apartment Home Community in Alexandria with the most friendliest staff I've ever met. Thanks for the hospitality.

Jason Porter

Highly recommend living here. The leasing staff is the best in the business. They will work hard to find what you’re looking for. Shenna helped me beyond measure. I am totally happy with the place apartment and the process.

Jennifer Sissom

I will keep this brief. We lived here for two years. The grounds are pretty and it looks like a nice community. But once you get out of the gates it’s low income housing area. The shopping center across the street is a dump. Except for the dry clea...

Rev. Dr. Brian Erickson

We have really enjoyed our time at Town Square. It is located in a beautiful setting in a great location in Alexandria, Va. We are fortunate to have a large balcony that looks out on the Winkler Botanical Preserve. The swimming pool and BBQ area are ...

Julie Stahlhut

We moved in last month, and so far have had a great experience here, but with a few minor glitches. Pros: Gorgeous apartment complex in attractive and convenient location, lovely swimming pool, very nice neighbors. The office and maintenance staffs a...

Kelly Payne

Nanette is amazing!!! We toured an apartment with her today and she was super professional, personable, and every current resident we saw she knew them and their dog by name! We just signed our lease today but I am sure that living here will be amazi...

khnorman

Living at Town Square at Mark Center was a nightmare, and the team on site did absolutely nothing to try and make it better. Any time we've had an issue, we've either been flat out ignored or the team has told us they would follow up with a resolutio...

Katie Herbst

Living at Town Square at Mark Center was a nightmare, and the team on site did absolutely nothing to try and make it better. Any time we’ve had an issue, we’ve either been flat out ignored or the team has told us they would follow up with a resol...

Katherine H.

Living at Town Square at Mark Center was a nightmare, and the team on site did absolutely nothing to try and make it better. Any time we’ve had an issue, we’ve either been flat out ignored or the team has told us they would follow up with a resol...

khalil Almasoudi

موقع جميل ، الشقق نظيفة ، الخدمة جيدة .

Marcus Artis

FOLLOW UP MARCH 2018: I've been a resident for almost 2 years now... (OH before I get started, add about $150-$200 to you rent listing price for their fees and if you want basic parking). The above review still remains on my initial move in to this a...

Nathan Witherell

Horrible maintenance. Had a hot water heater leak a few months ago, and all they did was patch it. Well here we are and some of the ceiling fell through and after 3 emergency service voice mails, still nothing.

Anonymous

I have lived at Town Square at Mark Center for just over a year with my husband and our 3 dogs. I chose this property bc of the location, not too close to DC but not too far, and its pet policy. Early on into our lease we had some problems with flood...

Camille Stone

Honestly shocked at some of the bad reviews for Town Square. We've lived here for a year and a half, and have transferred apartments, and have had NO issues at all. The leasing office answers in a timely manner to everything we request and any issue ...

Ctqueen09

Please don't move. I moved in on a Monday, my apt flooded Tuesday. It's been 10 days, and my bathroom still gets flooded from the people upstairs. No one from the office has called me. The repair people don't know what they're doing. They came 3 time...

Amanda Palma

Great place to live, amenities and the grounds well-maintained, underground parking available, quiet neighborhood, easy commute to Washington, DC, management office staff intelligent, helpful and accommodating to all requests; manager always responds...

Flash&Supergirl Lover

I have been at this place for over a month now on a temporary health care assignment on a corporate apartment provided by my company. Everything has been ok so far and the office staff does their best to resolve matters if there are any in a timely a...

daniel camelo

I have lived in town square for three years now. Danielle Smith leasing consulting I must say she cares. She cares in helping you find an apartment that most matches you. You can always relate to her. My wife loves her. Danielle and the other leasing...

Phylicia Norkus

The following are things we experienced and encourage you not to try. The first thing you see is it’s a gated community. Unfortunately, those gates are open, broken or being repaired (in vain) about 75% of the time. Presumably you’ll deal with a ...

Jason Crockett

really surprised by some of the bad reviews below..I would recommend this place highly. If you are someone who does not like being an adult, or dont have any desire to own your own home, and depend on an office to wait on you hand and foot like a fan...

Niky Stockhausen

Only reason this rating is as high as it is is because the property and product is beautiful. I've been here a year, and management doesn't solve problems, only offers apologies, no solutions. LOUD maintenace and renovations occur at all hours, near ...

A D

These town homes are horrible. Managemnt is horrible. We have only lived here for 3 weeks, the apartment was dirty when we moved in, not to mention I’ve never had a bug in my house ever until moving here. The down stairs is freezing cold, we have p...

I lived here 2016-2017. First, for pet owners, I want to warn you of the numerous AC and heating issues I had, as well as the fact that the grounds have glass all over the places you walk your dog. I would not live here ever again, particularly with ...

SCC

First, for pet owners, I want to warn you of the numerous AC and heating issues I had, as well as the fact that the grounds have glass all over the places you walk your dog. I would not live here ever again, particularly with pets, in addition to it ...

S C

FYI, they ran a contest to get positive reviews on here, so I wouldn't trust these reviews. I lived here 2016-2017. First, for pet owners, I want to warn you of the numerous AC and heating issues I had, as well as the fact that the grounds have glass...

Katie Reyes

They have poor security. Yes, they do have gates around the whole apartment complex but it does no justice when the gates are always open. We have had packages stolen off of our front door step and the leasing office does not seem to care. They will ...

Ashley B

Beautiful Property. Amazing appliances

Jessica Wachter

We love living here. It’s a great location for both my husband and I that work in Alexandria. The folks over at the leasing office (Sarah especially) are so quick to address my concerns and questions and get back to me right away. Maintanence reque...

A. Mae Bonem

It's clean, safe, and attractive, but the walls are made of rice paper and wishes. I can literally be in my bedroom with the door closed and hear my roommate's spoon clinking on his cereal bowl in the kitchen. I wanted to like this place, but I will ...