AO Santa Monica

Reviews

Verified Resident 915433

Fifth floor elevator and my bathroom vent have been broken for 6 months. Ive made tickets. Nothing resolved. Packages are constantly left out, even when I paid for a locker and are stolen. Dog piss constantly in halls and elevator. Unclean building. ...

Verified Resident 909138

Very soothing apartment complex. Love all the amenities and its a great neighborhood. Perfect for pet owners. Great layout and good neighbors. Pool is great as well. Gym good. Definitely have enjoyed my experience so far here. Would recommend.

Verified Resident 909156

Superb complex. Accessible to almost everything. There is Ralph's grocery, Starbucks, Colorado Park, MRT, fastfood, hospital, and clinics. I feel safe in this apartment. The office staff are very helpful. 5 stars!

Verified Resident 903803

The experience has been good so far. The unit is nice and the complex in a good location. The staff I have worked with (such as Robert) have been very professional and friendly every time we have been in contact.

Anonymous

The service is exceptional. Especially our maintenance staff. Miguel is especially responsive and even follows up after the work is completed. When work is required beyond the scope of their skills, they immediately call outside specialists to correc...

Verified Resident 819138

There were a lot of items not ready when I moved in, which took a lot time to get addressed. And, there has been a lot of trash in hallways & at trash shoot issues, that has improved, but there really needs to be recycling bins at trash shoots. Extre...

Verified Resident 895904

Well constructed mid-luxury apartments that has great location, quiet residents and a sleep-away resort vibe. Management's communication and friendliness can certainly be improved. Pricing is also usually higher than the apartment's worth but COVID p...

Verified Resident 868723

If you want to experience cockroaches, floods, constant fire alarms, water shut offs , vendors leaving access doors open, horrible maintenance response, and essentially one of the most dysfunctional management teams I have ever seen with just awful l...

Anonymous

This review is for both Miguel and Kaitlyn from the Greystar Management team. Kaitlyn was extremely helpful and accommodating during the leasing and move-in process and thoroughly answered each question that I had. She even went out of her way to mak...

Verified Resident 542024

The apartments have great amenities. The location is great because it is right near the metrolink station and there is a Ralph's next door. There are several food places, including Starbucks, connected to the building. The staff is available and frie...

Verified Resident 844579

Very nice clean .staff respond right away . Maintance is very accurate and clean very quiet . Very healthy apartment love the pool and the gym very friendly. Close to the grocery store I love the washer Frier in the unit and dish washer very convinie...

Verified Resident 837176

Top notch service, it's only been a few months but I am very impressed. If you're looking for a new place to live that's got everything for you (and a furry friend) to feel comfy at home (especially if you're also stuck working from home) this could ...

Verified Resident 836263

So far the experience we have had at AO Santa Monica Apartments has been positive. The location of the building is in a safe and centrally located area, away from the hustle bustle of Santa Monica and the staff here has been very helpful. Residents d...

yunhaakim

I love this apartment. It is located in community that you can have all convenient resources. I like the people here. Kari helped a lot when we moved in last July and Spencer is helping with maintenance everytime I need. Pools are good and courts are...

Anonymous

I recently moved here and love it so far! The staff has been very friendly and attentive, particularly the maintenance staff. There were a few small issues with the apartment when we moved in that they quickly addressed and went above and beyond to a...

Verified Resident 819138

There has been a lot of maintenance issues that the maintenance staff have not resolved, and there doesn't seem to be any urgency to solve the issues any time soon? Overall the remodeled interior are good and the pool view are better then most apartm...

Verified Resident 807991

So far I really enjoy living here. Everyone has been very friendly and helpful. The property is beautiful and maintained. And I love the ease of the online platform. I can pay rent and submit a service request all online! Thank you!

Verified Resident 542024

Living at AO has the extras many don't get to experience. There are many great amenities. Everyone does their jobs to make tenants happy. Housekeeping works hard everyday to keep AO clean. Maintenance responds in a timely manner and followup to make ...

Verified Resident 782991

Like the location, but expensive for what you can get in the area. Recently, lots of issues with tenants smoking and causing fire alarm to go off in the middle of the night. Trash chute is often jammed so you have to carry the trash down to ground fl...

Verified Resident 701558

The issue regarding my lighting fixture was quickly figured out and fixed, thank you ...........................................................

Verified Resident 683025

We moved to Santa Monica, CA from Houston, TX on short notice. AO Santa Monica was perfectly located for our busy lives. The proximity to schools, churches and grocery stores were all an important consideration for our family. The staff is always hel...

Verified Resident 690293

I have had a wonderful experience living at the AO Santa Monica. The community is beautiful and filled with wonderful staff members. If I had ever experienced an issue, maintenance would accommodate me very quickly.

Verified Resident 752970

Common areas are constantly dirty. There was a car that sat in the parking garage with every tired deflated and a busted windshield for months. I more than once found dog feces in the elevators. Elevators break weekly and aren't repaired for days ove...

David_H750

After having several difficulties here, management has been working to make the overall experience better. Our refrigerator has been replaced. It seems that the staff has been improved and upgraded. Repairs in the common areas are finished and we loo...

Verified Resident 725835

Since I have lived here, I have had a security breach in my home, my packages have been stolen/misplaced, one of the maintenance techs hit on me while working in my home, the gate in the parking garage that was supposed to separate tenants from the p...

Verified Resident 735923

Since there are a minimum of one hundred and twenty characters required for this I will say that overall my impression of AO has been average at best. I like the location but the trash situations is unacceptable.

Verified Resident 735588

Constant travelers coming in and out because of Airbnbs, bathrooms are disgusting with toilets and showers from the 60s, no sense of community, animal feces and urine in hallways and elevators, trash stinks near elevators. Would not recommend living ...

Verified Resident 735348

There had been 6 days Dec. 6-11, 2019 when no hot water. So we weren't able to take bath. That was terrible and untolerable. AO the landlord should compensate us by waiving me the 6days' rent, which is USD858. Please refund ASAP. Experience here is n...

Verified Resident 688876

A simple request to have a battery changed in my chirping fire alarm, made me appreciate what a pleasure it was to live in an apartment, versus my old house with its 10 ceilings, where I was responsible for all maintenance. I put in a maintenance req...

Verified Resident 725508

Response from maintenance for anything needing repaired is the absolute worst. This place is so expensive, but what you actually get for your money simply doesnt add up. Cheap interior materials for a unit that costs so much to rent. Im not satisfied...

Verified Resident 699346

Send out and practice how to be positive , with residents! Somebody has to be the better person ! If they cant do that theyre working in the wrong field! Truth! When youre working in a big establishment like this with all of these people, when youre ...

Verified Resident 529633

Not good place for family. Too many drug activity and marijuana users, trash shooting smells like dead animal, parking is horrible, dog pee are everywhere special in elevators. Elevators and A/Cs are broken more often. Section 8 and homeless housing ...

Verified Resident 658022

Great apartment for people who look to live in the Santa Monica area. Great parking facility and amenities. The apartments are slightly old in their layout and upkeep. Cleanliness and waste management is a slight issue but everything else is good.

Verified Resident 656757

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Verified Resident 650207

Filling up the space because I have nothing to say about this place, other than, its simply just an over priced -----hole. They are just after making as much money as possible. Everything else is secondary.

Verified Resident 649225

Dryer and blinder broken when I moved in. Asked for management. A week passed by but still not fixed. I asked to call me before coming, but I got no call or msg. I heard today that management team stopped by my unit yesterday!! I'm suprised they came...

Verified Resident 633507

Kindness of staff has helped color my overall impression to favorable despite the systems going down both personal and collective._.,;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;:;

Ruben Henares

We’ve been living here since Nov 2018 and we have been to the front office 4 times already with complaints. 1. Elevators constantly broken. They “upgraded” them a few months ago, we were patient while the upgrade took place hoping that it would...

Verified Resident 619003

Convenient location and parking for guests. Upkeep of exterior is well maintained, but interior windows/screens are very dirty, dusty and easily fall off tracks when sliding. Appliances are functional and reliable but not the best quality. Good desig...

Verified Resident 603035

Its been a good stepping stone for me. I appreciate that its all luxury. Im not ever one to complain, but I do feel feedback can help the community improve for future residents. My neighbor is often drunk and loud. Ive seen sketchy people hanging out...

Verified Resident 590658

Generally speaking the environment and the amenities are quite good in this community, and AOs staff are very helpful and friendly. The only thing is the air conditioner which is a little bit noisy, and I wish it can be updated.

Verified Resident 586083

Everything is great so far. The building sidewalks could be better cleaned. The smell in the elevators is so pungent that it lingers on clothing for a period of time after leaving the vacinity. There are a number of occupants with animals which I fin...

Verified Resident 542024

I have been living here since the beginning of the year and I thoroughly enjoy it. The staff is always friendly and helpful and my maintenance requests have been filled in a timely manner. The amenities are fantastic and I have everything close by th...

Verified Resident 524142

I have never met a more incompetent and rude staff than those who work at the AO. Through numerous issues that i have experienced liken fly infestation, harassment from other neighbors, no AC, getting stuck in the elevator, etc., the front desk staff...

Verified Resident 519130

Not satisfied with cleanliness of hallways and parking garage...Quiet time noise complaints for Same units need stiffer penalties...ALL units upgraded to SAME amenities...Turn around time for maintenance work order requests can be improved. Package C...

Hampus Larsson

Way too expensive. Stuff constantly broken, the walls are paper thin and the staff is both rude and slow. Avoid this place.

Verified Resident 471991

en varias ocasiones tuve problemas y la solución a los mismos deja mucho que decir.. en este momento mi apartamento se encuentra inundado y la solución fue hacer tres orificios en el techo de mi bañera donde cae agua constantemente y dejar dos maq...

Verified Resident 459401

i just want the staff to work on pacific jobs that I contact them online for 2 days but no one gives me to reply that made me mad. Please check email regularly that do not miss any residents' messages.

Verified Resident 456368

It's not the building or the staff that's the issue. It's the residents who think they don't need to clean up after themselves...leaving trash and making messes without cleaning up after themselves. I feel their needs to be ramifications for resident...

Verified Resident 215616

It has declined since I moved in a year ago. Much noisier, especially late at night, with no security coming by to tell people to be quiet or leave. There should be a door/small room around the garbage disposal to contain the smell and mess that accu...

Verified Resident 445125

We have been lived in Ao Apartment since 2015. We are very happy that we made this right decision. All the office staffs are very friendly and helpful, the maintenance staffs mentain very good jobs, they are knowledgeable and work hard; quickly solve...

Verified Resident 443677

Building amenities are nice but appliances cheap and other residents are untidy and loud. We stay here mostly because the location is so great and we like the pool and that there is a fire pit, washer/dryer in each apt and parking.

Verified Resident 443034

If you order anything online and travel for work you will hate this building. Package 'concierge' service will rip you off. Lot's of Section 8 folks that they don't disclose when you sign your lease. Homeless people are everywhere, in hallways and mi...

Verified Resident 434102

The apartment is great however in the evenings I don't like to go on walks outside my apartments because there are tons of questionable people hanging around. Amenities are great, however the package system we have and pay for is not always working c...

Verified Resident 419317

AO apartments are superficially nice looking apartments. The location is great but everything else falls short. You can hear neighbors yelling at each other in the courtyards and cars starting up in the garage. Would not recommend.

Verified Resident 410485

if i spread the word about the community it would be that its a total rip off. overpriced, they rent out apartments to strangers on my friends car has been hit numerous times in the lot. there are low income residents walking around with their privat...

Verified Resident 392063

Living at AO has been great! You can bike or hop on the metro to beach, food and grocery locations within walking distance and I really enjoy relaxing on the balcony watching the sunset. The apartment also includes parking so never any headache tryin...

Verified Resident 274069

This complex provides large living spaces inconvenience however you must be willing to deal with unauthorized access to the grounds shady people in and out homeless people always around animals urinating everywhere and not great communication skills ...

Verified Resident 379721

The property is good overall, has a great location. There are issues though with simple maintenance matters such as replacing a 50.00 set of weights in the gym. It appears as though the Site manager has a very small if no budget to address simple ite...

Verified Resident 355419

The location is great! The managment is helpful. All the amenities that are included are wonderful! My appartment is very spacious and the building is very clean. I would definetly recomend moving to AO Santa Monica.

Verified Resident 272528

Do not move here. The staff are careless and dismissive, crime in the garage is growing despite new cameras installed (they aren't watched), and the whole place smells like dog urine EXCEPT by the garbage chutes which smell like whatever the section ...

dpolyak79

My girlfriend and I have been living in these apartments for four years now and this place has really been transforming into one of the best places we've ever lived. The most important item for us is the management team truly cares about whats going ...

rythim

I've been living here over 7 years and this by far is the best management team I've had. They are very friendly, understanding, and quick to respond to tenant requests. No matter where I am in my complex when I run into a management team member they ...

Verified Resident 290800

This is a large complex, and as such there will be problems- but AO does a fair job of handling almost 1000 people, if you don't mind the volume it's a good choice, as for me my next choice will be scaled down

Verified Resident 270950

Whatever you do, DON'T MOVE HERE. It is loud, unsafe, and unclean. The maintenance staff will not fix concerns that you have and will overcharge you rent for an apartment that isn't even the one that you viewed or picked out in the first place. Then ...

Verified Resident 263400

We love our apartment. It's in a great location and he amenities are very nice. We have everything we need here at the complex. The management team was very helpful with the move and very courteous. They made us feel very welcome. Thank you!

Verified Resident 258357

The ice cube filter needed cleaning and the drain was blocked in the bath tub. Both were fixed the next day! I was extremely happy with the service and I look forward to any further issues as I know thy will be fixed!

Anonymous

The location in santa monica is perfect. The pool area and other accommodations are really nice. sizes of the apartments are good. negative things are that there are alot of noise especially from the garage. Also, we've had some trouble with out show...

Anonymous

AO has a great location, and with just a short walk to SMC it's perfect for students. I really love the pool areas, and the staff is always helpful and friendly. The only thing to complain about is the noise from the cars and alarms in the garage.

David Høiseth

Lived here for about 5-6 months. The experience have been quite pleasant and there is nothing to complain about! love the atmosphere and the staff is understanding and easy to talk to.

Baste Øxseth

Great place to stay in SM. Nice recreational areas and helpful staff, would recommend.

lollsing

AO Apartments is a very good located place to stay at. The only thing i think they could change is the open hours at the pool during the weekends.

Anonymous

AO is great. The only thing I wish was different was that the dog park was cleaned up more and people were held responsible when they do not clean up after their pets.

Anonymous

I love it here, the staffs are so nice. We need more activities for the kids! I hope to never have to leave for a long time

suzrn92

New to the neighborhood! So far so good! I am really looking forward to learning the lay of the land and exploring. I am glad I chose this area for my new home. - 5 stars I love everything about being here...from the great staff in the office to the ...

donnam123

At the end of last year we rented a few apartments here for corporate lease, and so far we are very happy with it. The apartments are updated, big and spacious and they all have great amenities. The process of renting these apartments were so smooth....

Anonymous

The community is a great community. I decided to move to the building for the people specifically. I love that it doesn't have that stuck up vibe of LA. Neighbors greet each other and the community mixes and mingles, which was important to me moving ...

ChristophGun

I rented several apartments for corporate lease in the beginning of the year, and so far we are very happy with AO. The location is good, the common areas seems very new and up-to-date, there is one big heated pool next to the BBQ grills, which is pe...

Christoffer Gunnestad

Rented 4 apartments for corporate lease in the beginning of the year, and so far we are extremely happy with both the service and apartments! One of the employees who we have worked with from the beginning, Cash, has been absolutely outstanding and i...

Justin Sirrell

This place is a joke!! I feel like I'm on the show Punk and need it to stop! JOHN the manager and his assistant Jessika need to be fired along with the girl named Cash!! None of them have voicemails which is hard to believe in this kind of business I...

Verified Resident 206686

Great place to live. It's our second week living at our new apartment and we love all the amenities that is provided to us. We do have some issues that we have no cell phone signal in our apartment. Plus there is a ringing noise coming from the wall ...

Verified Resident 203544

AO Santa Monica is great! The location is perfect - close to the beach, city, and mountains, and yet only 15 minutes from LAX. Many excellent seafood, Japanese, Indian, Italian, and Mexican restaurants are nearby including several on-site. What more ...

Verified Resident 200593

good....................................................... ...........................................................

J.r. Wright

Visit this apartment complex and at 3am, We could hardly sleep on a Thursday night. People out being loud. Not a great place.

Andrea Porter

They require cats to be declawed which is barbaric and it is against the law in their state to require it.

Marian Michelle Hill Brayboy

It would be a dream come true to live in Santa Monica I need apartment I have section 8 can you help me

Verified Resident 137166

I've thoroughly enjoyed all aspects of living here. The property is well maintained and very impressive with all of the beautiful landscaping and care given to the grounds and upkeep of the buildings. It is a great location...close to major freeways,...

Verified Resident 135364

need a lot of training how to deal with clients cash need to set an example as a manager ---- seems angry all the time it seems like he hates his job cash need to be demoted as a leader need someone with more customer service poor services it seem li...

Sam Visnic

This place is terrible. Constant turnover of management and staff. We loved it here at first, but over the last few years we have witnessed their ridiculous double standards. Deposits returned over 30 days late, never controlling loud and obnoxious c...

Verified Resident 122073

Very poor customer service. Very high turnover with customer service representatives. Put in service requests that they changed to resolved without actually fixing my dishwasher and air conditioning. Still no wifi in fitness room which is completely ...

Verified Resident 31712

My years here have been horrible the management is not fair to low income tenants.. any thing the breaks in your apartment they make you pay to get it fixed. You vhave to put a camera in you place because some of the workers will steal out of your pl...

Giovany Lopez

QUE PROFESIONALES QUE DIOS LOS VENDIGA APOYO LOKI MINAS

Verified Resident 119248

Very happy here. The staff is helpful. There is plenty of parking; great location. Apartment is nice, comfortable and quiet. Sometimes the pool area gets noisy, but usually not bad. Maintenance has always been wonderful. Building feels safe and solid...

Verified Resident 112930

A O Apts the new factitious name for The Plaza at the Arboretum has only gotten worse, its filthy, ill managed the staff of Blackrock are dishonest, so much so that city is "watching them". This building has problem's with all systems & management.

Verified Resident 111520

It's mostly a nice place to live. I love the view from my balcony. The location is key, walking distance to the market and access to the 10 right around the corner. Cost-wise, I'm not so sure. It's very expensive and I feel I could find a nicer place...

Verified Resident 111098

My experience was great. Regardless of the bad reviews I was so happy to apply and get accepted at AO Apartments. The office team were good. I really appreciate Danielle's communication and am so happy to introduce my kids to a wonderful place.

Verified Resident 109238

Building management is completely incompetent. Even the most simple requests are ignored or botched. The apartment complex itself is nice and quiet in a good location. The apartments are well priced and nice looking. Everything is great except for th...

Lauren Ali

I was just told to run the bath water for 30 minutes in order to have hot water. This is after not having hot water at all for many days this past month. Isn't there a drought in California? And this is being told to what 500 units in our building?

Verified Resident 89302

Overall the apartment complex has improved since 2012 when we first moved in with Oakwood corporate housing, since February 2014 we moved into apartment No.340 things in the community are steadily improving. Security should be more accurate, especial...

Verified Resident 43320

-need cameras in the garage and speed bumps -area around trash chute always messy, elevators floor dirty -inconvenient entry and exit as need to place the FOB next to the gate opener. would be much better if we could just press the button on the FOB ...

Verified Resident 45437

Maintenance request is not processed within the time frame suggested. Personal information regarding the lease is taped to Apartment door that anyone could look at easily. Also, when i am on a business trip and gone for weeks, the notice / memos are ...

Verified Resident 78108

Apartment Plumbing Service Request was promptly acted upon and the problem appears to be resolved. Common Areas - Parking Lot: During the past six months there has been ambiguous and conflicting information provided by AO Santa Monica property manage...

Verified Resident 47257

Great job Tony! This guy is a total professional and know what he is doing. I used to do construction and handyman for many years and I know the work that goes into all this hard work that goes into it. I appreciate the knowledge this kid has. Thank ...

Verified Resident 69202

So far our experience at this community has been unique. Maintenance requests have been frequent but the quality of the repairs lackluster. The grounds are nice but sometimes it is quite noisy in the halls and there is noticeable random trash about.

Verified Resident 61884

The building is great, but the management is absolutely horrible. Majority of decisions are illogical and lazy. The fact that they are making handicapped residents (who live on the first floor) park on the 3rd floor is dumbfounding. Their policy of f...

Verified Resident 60938

I was visiting a friend this community.I loved this place.I decided to move here.I liked that there friendly and professional staff.Clean place.Comfortable and modern apartment layout.This is beautiful, comfortable and prestigious place for life.

Jake Pertes

Love this place!

Verified Resident 57018

Leasing staff were beyond helpful, made me feel so welcome, made it really easy for me to get everything sorted prior to my move in date, showed me all the features of the building and the apartment and got me really excited to be part of the communi...

Verified Resident 55211

I have been extremely disappointed with AO since the very first day I moved in. The first day we got to our new apartment, when we walked in, the apartment had obviously not been cleaned. There was a visible layer of dirt on the floor with foot print...

markspqr

Coming from the east I have been accustom to sub par or disengaged management at apartment complexes where I've resided. The staff here is amazing, everyone is friendly and helpful ... issues are taken care of swiftly. Also they take a lot of pride i...

Verified Resident 50909

I have lived here for a long time and seen many management teams come and go...I love living here, however, since the rail has begun construction it is very noisy,and the hours of noise are inconsistant and often in the middle of the night. Also, it ...

Verified Resident 50934

Staff was unprofessional. Pool, hot tub, and grills were out of commission for most of the lease, yet we still had to pay for it when it was promised in the lease. The gym has always something broken. And missing free weights. Most floors have broken...

Verified Resident 48577

I have only been in my apartment for a few weeks. However, the experience so far has been great. The apartments are spacious and the complex itself is rather quiet. The staff has been very helpful and knowledgeable when answering all of my questions.

Verified Resident 30967

This amazing building just keeps getting better with time, like a fine wine!! The new BBQ Spa & Pool area is divine! The new gym is inspirational! The view from my apartment is gorgeous, And my neighbors are wonderful! This is quite a large building,...

Verified Resident 42715

Maintenance Staff has left a great deal to be desired for most of the 5 years that I have been living here. But as of right now and in recent months; it has transformed dramatically for the better. Other than not having been happy with Maintenance fo...

Verified Resident 28485

Besides being a little too expensive, this apartment complex is fantastic. The staff is professional and friendly, the units are nice, the grounds are beautiful. Literally my only complaint is that the units cost just a bit too much for my liking.

Verified Resident 31147

The staff is excellent. Easy parking and secure. Ralphs next door is a great bonus. The staff is always ready willing and able to take care of any issues that arise. New improvements should be great.

Verified Resident 39682

Been here the last six years. Enjoyed the first 5 years but the latest has so for been truely annoying due the noise and seemingly lack of management concerns.

The_Jester

First off, the parking garage here is huge. I've been to shopping centers with less parking. Second, it's a luxury building with 2 pools, a gym, a cyber cafe, a neighboring Ralph's, Starbucks attached to the building, a dry cleaner, and tons more. Th...

Verified Resident 36641

i am an international student who have problem to live in u.s. sometime, but this apartment is really great to live nearby school and it is very close to school I love this city, santa monica, and love this apt

Anonymous

Rented apt here in June (would NOT hold until aug 1st when school started at SMC) for daughter and roommate for SMC.. On initial tour of building , I told leasing rep my number 1 priority was safety for 2 college Fran an girls. The entire tour we wer...

Anonymous

Management is unbelievably rude. They just told its y problem as a tenant to deal with the locks being broken. Really? Isn't that why I pay them? I have also had them laugh at me when I reported that a drug dealer was in the parking lot every night, ...

Verified Resident 31888

Good, it's clean, love the pool and the gym. Close to Rhalps so you easily can but whatever you need, close to big blue bus. Close to school(SMC), the staff are very nice. Specielly the cleaning-lady. :-)

anthonygor

New Management is PHENOMENAL!The staff goes above and beyond! And we all know customer service is fading today, BUT THIS STAFF puts SERVICE back in Customer Service! Maintenance is overworked, but they are ALWAYS right on time! Luis is the meaning of...

Verified Resident 31106

The hallways are concrete-looking, dark and empty Garage doors at 4th floor is always opened (probably broken) The gatesn at the guest entrance are always opened Cellphone service is unavailable anywhere in the condominium. I love the complex, commun...

Anonymous

I have been living here for about a year now and I have to say it is definitely over priced and nothing special. For what I am paying I would expect all elevators/security doors/garage gates/pool/gym should be up to par, unfortunately this is not the...

Verified Resident 20163

It remains to be seen how the new management will turn out, but the transition has been happening for months and the renovation has been handled clumsily. The dull paint job was barely mentioned to residents, and we were only notified about half the ...

Verified Resident 15069

these apartments are simply not worth what you are paying for, and a good chunk of the rent is purely on the location. the neighborhood is quiet, conveniently located to a Ralph's and great if you work in the Watergarden or surrounding offices. But t...

Verified Resident 15092

It's ok. Two many section 8 tenants that take advantage of this. Not really honest about their incomes.

Verified Resident 14450

Very nice place to live. Staff is great!

Verified Resident 13982

Look. Renting is almost always a pain. My issue with the Plaza is that you're paying an arm and a leg to experience that pain, and you absolutely won't get your money's worth. The apartments are okay. Not terrible, but definitely not worth what they'...

Verified Resident 14098

The apartment complex is good from far, but far from good. From the outside, it is beautiful, has many amenities, is in a great neighborhood close to the pier and 3rd street. However, we have a lot of issues with security in our garage - cars are bro...

Verified Resident 14213

I would have to agree with this assessment. The management has taken the ostrich head in sand approach to MAJOR issues, such as security, cleanliness and accessibility. They even ask tenants to keep theft issues from other tenants so that there isn't...

Verified Resident 13722

Nice people for the most part and the staff is very helpful and willing to help with problems! Nice facilities kept up well!

Verified Resident 13429

If you're looking for an apartment with a great floor plan and a management company and staff that does everything they can to make your living situation as painful as possible, then this is the place for you! They'll attempt to steal money from your...

Verified Resident 13384

Very nice place, and haven't had many issues, but it is a little on the expensive side. Parking is great though.

Verified Resident 12950

It can get a bit like a dorm with so many students so be prepared for a bit of extra noise or mess. Thankfully, the apartments are really solid so the noise only occurs if you or they have their window open.

Verified Resident 12612

I currently live here, and truly hate it. The elevator is consistently shut down, most of the gates and entrances to the building are not secured, the staff are not knowledgeable and my roommates and I are constantly given different information from ...

Anonymous

This has been the worst managed building I have ever lived in. The building has been sold since we moved in, and the new owners idea of building management is a team of "stipperella's" with 6 inch platform heels that have no clue how to manage a prop...

Anonymous

I've been living here for about 6 months and the staff is awesome, the maintenance crew seems good. I feel like paradise when I go to the pool!!! Love the fact Starbucks is 13 steps away and Ralphs! I use to stay in the valley and just LOVE LOVE the ...

22placesivelived

I lived here briefly in 2011 for a month, and absolutely hated it for reasons I'm about to list. Due to circumstances beyond our control, when we moved here permanently in 2012, we had zero time to find an apartment. The staff assured us they had jus...

Anonymous

do not move here ! save your money, no security, everything is broken, the management is rude and never get back to you in a timely matter, i had to wait a whole month before my air conditioner was finally fixed in the middle of the summer !! not to ...

Anonymous

I lived here in 2010 so it has been a little while, but I will warn ANYONE thinking about living here that one thing they will of course not tell you is that there are a lot of section 8 tenants here. They don't respect the grounds, they are awful ne...

danc85

I would give more of a negative for its rate but didn't have an option for that. Location is the only benefit of living here. From the first week of move, I got billed from a previous tenant. The management office is so rude (except for Trisha) in a ...

robertgerman32

I moved here in 2005...a long time ago. At the time I went online and Apartment Ratings existed. I read about syringes in the garage, break ins, and how the master key was lost and everyone's apartment was being broken into. I talked to management at...

Anonymous

Recent Robberies / Break-Ins Within the last 2 weeks, at least 3 apartments were broken into and valuable, such as jewelry and other items were stolen from apartments on the 6th floor. Management HAS NOT notified residents of the recent break-ins. Ap...

Anonymous

Let me start by saying that compared to MOST apartments in Santa Monica, I prefer the Arboretum. One, you have plenty of parking for yourself and guest. Two, its not as expensive as properties closer to the beach. Now to address some of the negative ...

Anonymous

I read all the reviews before making my choice to live at The Plaza. The office staff was not like the ugly reviews mentioned. They were friendly and went out of their way to make me feel at home. I think it is amazing because I can walk everywhere. ...

Anonymous

On the outside, it looks like a very nice apartment. The location is convenient to the freeway and the beach. But the inside is poorly kept. 30% of the people living there are Section 8 (low income). Trash are thrown in the stairways and outside the ...

Anonymous

I've been here a long time since I work in the neighborhood. For the first few years I put up with a lot because I'm not here much and too tired when I'm home to complain about anything. I've seen management companies come and go. There is something ...

Anonymous

I work next door at Universal and my husband works at MTV. For nearly two years we both commuted from Inglewood after we moved there to save money which is not the best neighborhood. To avoid traffic we took the 405 to the 90 to Lincoln and down Colo...

cervi

Moving out after 9 months, since they are increasing my rent by over 40% or $1000/mo. It's a good location within Santa Monica, but relatively far from the beach (2 mls) in an industrial area. Maintenance/hygiene can be questinable at times with dog ...

Anonymous

I read a lot of bad stuff about the Staff in here, but it's from 2009. I just moved in 2 weeks ago, the Staff has been extremely helpful and nice to me, so I can't understand the previous comments, maybe the whole staff has changed. I just moved to S...

1nxtv89a1

I have been here for almost a year and have decided to renew my lease. Had I been asked six months ago if I would stay for a second year I would have said never. While some of what I read below is a stretch, it is clear that the management had droppe...

Anonymous

I've lived in apartments for about 20 years and honestly, this is the noisiest place that I have ever lived. It's not through the wall stuff, they fool you with the "the walls are cement you don't hear a thing" line when you are looking. And they are...

Anonymous

I've lived here for almost a year now. Since I've lived here, the following has occurred: 1. My car has been towed to the top floor of the parking garage when they were repainting and washing the lines to the garage. I parked on the designated floor,...

Anonymous

The staff is very unprofessional, especially a woman named Chris. She is not very qualified for her position, and she only helps men, while giving others a lot of attitude. The staff is very hard to deal with. Escpecially when the leasing office is m...

Anonymous

Disrespectful is the term that comes to mind to describe the Plaza at the Arboretum. The disrespectful and unhelpful staff are so uninspiring. Every time I walk into the office I feel like a nuisance to the staff rather than someone they are supposed...

Anonymous

Most unprofessional, rude, and impolite staff I have ever encountered in a rental property office. My fiance and I are looking for a place so we visited the Plaza. The staff, especially a lady named Chris, was rude and lied about rental availabilitie...

Anonymous

I really like the apartment space and the amenities are good. However since we moved in several months ago, the hot tub has very often been broken and the pool has not been heated. When we bring this up to management their response is "we are working...

Anonymous

I do not suggest even trying with this place. I have never once written a review and I didn't even get as far as moving into these apartments but I felt this time it was appropriate to warn everyone against it. Over a month an a half my roommate and ...

Anonymous

We had a notice on our doors - management had decided to jet wash the garage area and we were ordered to move our cars on certain days so they could do this (or be towed!) So today at 7am I went to my car on 4th floor and moved it to the 2nd floor as...

Anonymous

We really like it here. It's a nice building with security, parking garage, gym and two pools. We also love the Starbucks downstairs and the Ralphs grocery across the walkway. And as for maintenance issues, we've called in four of them and they've re...

Anonymous

Lately management here have been placing some reviews that don't really reflect the truth here. I would not recommend this place to anyone even though they offer incentives of hundreds of dollars to refer friends. The following is a list of items you...

Anonymous

I have lived at the Plaza since late 2002, moving in when the building was about six months old. During my nearly six years living here I have been very happy with both the facilities and the different management groups. Everything in my apartment (h...

cali310lover

I thought I would never respoind to any of the dumb remarks posted by people here that have no life I've seen the reviews prior to moving here and let me tell you if you take someones else opinion of this place you will be just like the loonies here ...

carpediem00

All you need to know is STAY AWAY! I had rented this apartment online and signed a lease during daylight(thank god, this place is so scary/dangerous at night) Trash everywhere, crazy people that write threatening statements on computer paper and post...

Anonymous

AVOID MOVING HERE...I'm serious. This was my worst experience ever. First of all, the staff look very nice and very kind, OK read the sentence again THEY LOOOOOOK NICE, but they're not. They're bunch of unprofessional bastards who don't know ----. Th...

searchplex

I am now close to 40, and living in Plaza was the worst one, we worked a rep who has left the plaza since, lied to us and ripped us off in all way possible, unofrtunaltely I noticed the review site when it was too late, here is what you should expect...

Anonymous

It's kind of expensive but I have a 3 minute walk to work. I don't really use the pools or workout room, but they look nice. I have no complaints about management, but that might just be because I haven't had any problems with my apartment. Only main...

Anonymous

Mold. On clothes, shoes, furniture, the ENTIRE first floor. There has been a class action law suit against them for this issue but they will not admit that it is an existing problem and make it the resident's fault and charge you for it. Loud, all da...

Anonymous

First of all people, don't get fooled with those 4.0 or 5.0 ratings, trust me, all of the are written by the management group if you can really call them the MANAGEMENT GROUP. 1. These people are extremely unprofessional, don't know how to deal with ...

Anonymous

Its nice to see fluffy reviews written by the management staff at The Plaza, but let me give you the plain facts about this place...I lived here for 2 years, paying over $4,000 per month. Here are the facts 1. 30% or more of the building is LOW INCOM...

Gutiefiji

True review from a resident forced out due to noise complaints. Everyone, Great building with plenty of space and sometimes helpfull staff. I was unfortunite to live directly under the property manager, hence I was written up for everything. However,...

viclatimer

I lived there for 3 years. First thing to note is that there is probably an inside job on burglaries. Too many to count. Nobody really patrols this property. I have seen the night security guard countless times just hanging out in his truck late at n...

Anonymous

I have been living here since it's opening. I have seen the building with some problems in the begining. The new management is making all the difference. They are turning this place around in a lot of ways. This building is a very nice structure beca...

Anonymous

10 months living in 3-bed unit. I can see SM mountains and can watch the fireworks on the pier or 3rd street from my balcony. Management are nice and have responded to my maintenance calls promptly (not many). I hear about mold complaints, but I gues...

luvmyBenz

lived here for 5 years, rented at other locations. Every single person is never happy at any property. I like the location and low level of traffic around us.

Anonymous

I agree with the previous comments! I have been here for 2 years as well and love the building and everyone in the office has been great when I have any issues! I recommend to friends and all my co-workers- I have actually had 2 associates move in an...

Anonymous

Ladies and gentlemen, by now you should have realized that the Jewish conspiracy and invasion of Washington D.C. by the AIPAC lobby has made this once great nation a poodle and proxy of the land-stealing radical Jews of Israel. American soldiers are ...

Anonymous

Plaza accepts package deliveries which is so helpful (many apartment properties will not) I often get home late from hospital and even though they are already closed and are going home they always let me in and take the time to ask how I am doing. Ye...

Anonymous

As a doctor in a local hospital I thought it could work but was forced to move. Filthy rude neighbors mostly Iranian and eastern european. Trash and all sorts of rotten fruits all over hallways. Iranians and Eastern europeans using the pool and hottu...

Anonymous

First, I'll say that we are not low-income or problem tenants who are being evicted by management. We are staying at the Plaza through Oakwood, which leases apartments here and re-rents them as temporary corporate units. We are staying here for six w...

Anonymous

Building and apartments with painted covered mold!! Is under a class action law now!Residents with late night personal sreaming. Always has SMPD at apartments for reports on resident. DoNT LIVE THERE!

BabyDoc1

I am a Doctor who just left the Plaza after 2 years. The people who are leaving are not the low-income and Section 8 residents, but rather hard working professionals who pay upwards of $3,000 to $5,000 to live in the ------. The showroom and front of...

Anonymous

I just moved out of this dump after 2 years of living in this ------. Overpriced rents and they refuse to tell you the building is 35% full of low-income and section 8 tenants. The office staff is incompetent and rude, the office manager is the worst...

Anonymous

I have been here for years! The negative feedback is from a handfull of my neighbors that are not welcome here and the managment is evicting them for being horrible people... I have had to deal with these neighbors and I know I have requested as well...

Anonymous

I lived here for two years. There were issues to start - homeless, mold, broken gates - but at least the office staff was friendly and pleasant to deal with (most of the time). When Metric took over, there was an adjustment period. And then it went d...

Anonymous

So, I've lived here and not in sec 8 either for about umm 3 years. I can say that it is getting better, but there a lot of low lifes that live here. Its a weird mix..good and bad. It used to be worse with kids running around screaming and parents yel...

Anonymous

The staff at the Plaza don;t seem to mind as they literally climb over the bodies wrapped in blankets and the feces in front of the front lobby every morning . Nor that the Starbucks that theyuse as a selliing ploy is a haven for most of the Santa MO...

Anonymous

I'll give the new property manager, Metric, credit: they are the slickest salespeople you will ever deal with. By slick I mean sleazy, deceitful and kings of --------. Building manager Copeland, whom the staff has written rave reviews about in previo...

Anonymous

I did not think it could be possible but the place is going more and more downhill!!!The complex is falling apart filthy no improvements because the new owners are so CHEAP. Metric came nearly a year ago with grand plans and none of their plans will ...

Anonymous

I have been here since the beginning (no, I am not on Sec 8). Legacy sucked- I agree with that statement, but the new management has really done a great job in doing the things that need to be done. The manager, Mike, has been so wonderful! I love th...

Anonymous

I moved in around Aug 05 and i have really enjoyed living here. I love running down to Starbucks in the morning and on the weekends going to La Salsa for lunch or dinner! So easy... I am having a blast living here... don't let these comments discoura...

Simone209

I moved into this complex in Feb. 2005 and moved out by April 2005( I roomed with a friend) Yes the lobby is beautiful and that's how they get you. The staff can be really rude, the gates are always broken so you never feel safe,I lived on the 5th fl...

Anonymous

YEAH, MOLD....THAT'S AN UNDERSTATEMENT...AND TRYING TO GET SOMEONE TO RETURN YOUR PHONE CALLS WHEN YOU HAVE A PROBLEM WITH YOUR APARTMENT....GOOD LUCK. YOU HAVE TO CALL CORPORATE JUST TO GET THE MANAGER TO RETURN YOUR PHONE CALL. THE STAFF IS RUDE, I...

Anonymous

Absolutely, bar none, the worst apartment I have ever lived in, including dorms from college. Awful. It's dirty, crowded, and unsafe. Avoid it at all costs.

Anonymous

This place is extremely expensive and nice looking on the exterior, so you'd think that a well-educated professional like myself would be able to enjoy a quiet environment surrounded by other mature adults. WRONG. If the quality of a community is det...

NOTPLEASED2005

I'm kicking myself from moving from Pasadena (City Place) to the Plaza. Plaza is a real dump and I can't believe that it's $1000 more compared to Pasendena for corporate housing. We are going through Oakwood Corp Apts and they have the gall the charg...

Anonymous

This place is NOT worth the money. It appears nice at first, and there are all these incentives for moving in. But things start to go wrong. And you wonder why people are treating this place like crap. I'm talking about shopping carts being left in t...

Anonymous

Seriously, run, don't walk away from this place. For the money, you could have an ocean view somewhere else. Problems: Noise on almost every side - you either get trucks, buses, honking, car alarms and deliveries at all hours of the night on Co...

truce57

After living there for six months and putting up with a management that only cared about keeping the HUGE building filled, we moved to a smaller complex with a management company that actually cared about our needs. Many aspects of the building were ...

ShawnRentrer

At first when I moved in a year ago the staff did not care. Since then they have put together a new staff and over the past year have made this place a community. I am proud to bring my friends and family over to enjoy the ammenities...BBQ, Pools, et...

potter5

The complex is not worth the money. The staff is rude and the maintenance was not great. The pools were closed due to "feces" in the water. That´s right. Someone went to the bathroom in the pool. Also, my mail was stolen several times. Oh, and when ...

Anonymous

In my 35 years of apartment living, I have never had to deal with so many rules. I couldn´t even put a holiday wreath on my front door--nor plain white lights on my balcony. I felt stifled--It never felt like "HOME."

Anonymous

During our 1 year 6 month stay...the elevators were down approximately 30% of the time, False fire alarms forced us to evacuate the building several times, Staff is extremely rude, Tenants were not very pleasant. They say pet friendly but at the time...

Anonymous

I lived there from fall 2001 to summer 2002. It was nice, but as the place filled up, it got pretty noisy. Quite a mix of people in there by the time I left, I do think some of the low income people they let have taken it down a notch. The main comp...

birdwood99

Mixed-income housing is a euphemism for living in a glorified housing project. In our 7 months, we witnessed or were victim to domestic abuse, assault, drug dealing and exposed firearms. Children were banned from the playground and pool for being chi...

charliesAngel864

I love the full gym, I found all the stall very friendly to me, and still keep in touch with them even though I live in Vegas now. Overall I wish I could afford to live there again....

kuhuski

I thought this apartment complex would be great but, come to find out I have had both my motorcycles stolen within 4 months, the seat to my bicycle, and the staff is rude. There is nothing secure about this apartment complex....beware!!!!!!!!!!!1