Ratings & Reviews

Jim Meyer

I want to give a shout out to Bri for a terrific tour of the Heron yesterday. She was fully knowledgeable about the project and gave us a great overview of the area. Helpful and delightful all the way around.

Samantha Dury

Keren is the absolute best!! We treasure her so much! ❤️

Alexandra Strauss

Stefan and the rest of the concierge team at the heron are top notch! I own a luxury charcuterie company and do tons of events all over downtown Tampa, as well as, servicing a good amount of the other buildings and the level of events that Heron puts...

Kristen Flanagan

Excellent and prompt service from Dan in maintenance!

Justin Ingram

Maintenance is on point around here and office staff is all super friendly. Highly recommend

J G

The experience living here at HERON has been top notch 👌🏽. Keren, Kya and Lisa on the concierge team are friendly, kind and professional. Brianna made the touring and leasing process enjoyable and effortless, Porsha was quick to help with a con...

Randy Lopez

Friendliest and most helpful concierge team we have ever experienced. Kiara was able to get our family tickets to a sold out event recently that we could not find tickets to anywhere. Also introduced us to our favorite new Steakhouse in Tampa. The Be...

KJ Dubya

Love, love, love living at Heron! Every day I feel like I am staying at a luxury hotel, except...it's home! Everyone we have interacted with in concierge (shout out Karen, Kya, Lisa!) to our leasing agent Brianna has been simply fabulous. The treat o...

Andres

I have no issues with the building or management. I Love my apartment, it’s perfect for what I need durning this stage of my life. The amenities are always clean and the landscape is always kept up. Great job!

Joe Gasparoni

Porsha did an outstanding job of assisting me through the entire process. A big thanks to her!!

Juliet Tuthill

We moved in about a month ago and I cannot even begin to explain how happy we are! The staff here is unbeatable. They made the move seamless for us. Porsha (Lou) was amazing in helping us find exactly what we wanted and offered so much support in ans...

James

Friendly and professional staff. The apartments are very high end, balcony’s are huge and the shower water pressure is life changing. It’s great having a grocery store in the building and there’s so many restaurants within walking distance

Jean

As one of the first resident, I can't help comparing with the previous management team and obviously, this is so much better. Like the building and it's location, not as much the parking space...

David Cruz

Shoutout to Brianna. Great help getting acquainted to community and building

William

We love living in the building and the area. The concierge are very friendly and the building/community events are fun to attend. As water street becomes more active with more restaurants and businesses, it will continue to get better. Only complaint...

Verified Resident

MMMMM I'm lovin' it!!!! But you already knew that :-) You can't get rid of me - This HOME!!! The minute you enter an environment either it resonates with you or it doesn't. The Heron is my spirit animal and well, true to form, my home resonates 100% ...

Sarah Marville

I’ve met some of my best friends living here at heron. The new management is great. The only thing I wish were different is the direct tv. Hate that when it rains we don’t have signal.

Aaron Brenner

I’ve spent the last 13+ months at Heron and moved out over the weekend. The building and units were built with high quality materials. As someone who works from home, having a quiet space is important and Heron definitely provides that. Several mon...

William Flanagan

Place is awesome and the staff is the following: -friendly -professional -accountable and so helpful -organized

Abigail

So far so good ! Could use a few more pieces of equipment (and more space) in the gym but otherwise a very good experience so far, just having moved in this week.

Faith Larkin - 2 College Brothers Moving

Great staff, beautiful place to live!

Angela

We just moved in to the Heron and this has been a wonderful experience! Porsha was such a great help with our move! We are so pleased with all the staff from the concierge, Dan from maintenance, and the leasing office. Thank you to everyone!! Angela ...

Colton

Just moved in don’t have much of an opinion so far, but so far the experience has been great and I will absolutely be highly recommending heron based on my initial experience

Nicholas

Awesome effort during the hurricane and evac while still prioritizing my leasing experience. Great flexibility for love in time during that event.

Lee

I'm very satisfied with the receptionists/lobby personnel. When there, they are always so nice and informative. As far as complaints go, It seems the elevators are down a lot and at the worst times (on the weekends) when there is higher traffic. It w...

Tess

Could not get ahold of security to get rid of skateboarders. Front desk staff do not do anything about skateboarding on the granite outside. Too strict about security and noise reduction at the rooftop. Rent payment system errors and had to repay ser...

Dakota Holt

Moving from the burbs back into city life has been liberating to say the least. The building is sophisticated without the dodgy stuffy type behaviors. The cost is justified. The building is safer than most and the staff is;accommodating. I’m enjoyi...

Alexia

The staff is so friendly and willing to help whenever something is needed. They go out of their way to make the residents feel comfortable and satisfied. The home is beautiful, as well as the amenities!

Rhonda

I love living at Heron. My concerns and/or questions are always promptly addressed. The staff has always been pleasant and attentive. I renewed for a second year and I am filled with joy to call Heron home❤️

Troy

Unrealistic rent increases given current market. Price is not aligned with building standards and service. Elevators frequently broken. Trash rooms left unattended. Desk coverage spotty. Garage gate never opens the way it is supposed to.

Sean

Love the Heron! Such a wonderful location, great features, wonderful views. And the people here are all so nice. Parking is always available which is nice and greenwise is in the building!

Travis Mohr

Truly a beautiful building in an amazing part of Tampa. The new management team was very accommodating.

Lisandro HerediaMartinez

I went to the location to do a delivery they were very nice people from the actually people who live there they was very friendly to me till the concierge her name is yahnae she saw me at the cameras I she come all the way from the other building to ...

Verified Resident

Love the building and the curated events for residents. I would like to see more exclusive events with nearby restaurants/stores/fitness classes.

Sydney

I have lived at Heron for a month and absolutely love it so far! The apartment is beautiful and the resident events are awesome. Management has been very helpful and responsive.

Richard

Everything has been wonderful! Love the events, and concierge is always so nice. Could use some bigger greenery plants etc at the pool. Trash room is sometimes a bit dirty but maybe that’s hard to keep track of I’m not sure

Vanessa Olibrice

Had a virtual tour yesterday with Taylor W. Best tour ever she was very helpful and super sweet, answered all my questions and concerns. I can't wait to move into this complex next year. Super excited 😄. This building complex is absolutely everyth...

Kristen

I moved in the second day Heron opened (from San Diego). I love this community, the management and community events! Decided to renew and excited to watch Water St continue to grow.

Ezichi Chukwu

I went on a tour here, and narrowed down my search between Cora, Novel Midtown and Heron. Heron is a stunning community, and the service when I was in the office was great. That diminished after I left. I was going to submit an application and wanted...

Stephanie

I liked the other management company better I think. Better events. It felt easier to get a hold of them. I also think the name is awful. Doesn’t fit the high end vibes of the Heron. The maintence staff before seemed more on top of it. I feel like ...

Sarah Marville

Things most definitely got off to a rocky start upon moving in but they have been slowly improving which is a positive for me. Looking forward to them to continue to get better.

Verified Resident

Thank you to new manager AB for ALWAYS following up to my questions/concerns no matter how big or small. Heron will hopefully be my forever home.

Verified Resident

I love being a resident at the Heron. The original management team gave me quite the runaround when making my move from NYC to FL. I had to change apt models a week before I moved, so it was very stressful. My issue is there's a lack of consistency w...

Derek

Level 3 parking garage door to the elevator is frustrating to deal with. Sometimes it doesn't open or is jammed. Would be a huge improvement to get this resolved. A simple door stop would solve the issue.

Antoinette

My biggest concern is safety. None of the doors from the garage locks. Anyone can enter the building and the stairway. I have written to current and previous management. Additionally, the exterior, including the rooftop looks like it is still under c...

Jim

We love the building. The events hosted are very well done. I think one suggestion for improvements is keeping maintenance on the air conditioning in the common areas updated. We notice hallways and elevators are hot too often. Another is their is of...

Cody

It’s been good I’ve not had many complaints just don’t like parking aspect and the fact I can’t park in the building I live in along with my friends not having accessible easy parking when they visit

William

Everyone is very pleasant and we love the concierge staff. Any problems also usually get fixed in a timely manner. It’s in a great location with everything you need in walking distance. The only downside to living downtown is parking for some peopl...

Jean

Much, much better than the previous management firm.... Maintenance is really improved a lot... Management team when I am traveling abroad is a little bit difficult to reach.

Deep

Loved my time here at Heron! Unfortunately, the size of my apartment and having to park across the street in another was a huge factor in deciding to renew and was simply not worth the price. Otherwise, great location and views!

Donna

Liking new management much better! Great neighbors. Dog friendly. Staff very friendly and helpful. Lovely views. Looking forward to more community shops and hot spots

Mark

Very nice place. Enjoy living here. However, on-going problem with the elevators. Seem like you should get everything working well before you raise the rent. I also request info on any soon to be open apartments nearer to the water on the 24th floor.

Jeffrey

The parking situation here is awful and is the top reason why I’m not renewing. The other issue is the elevators are not reliable and you could wait up to 10min for one.

Nicole

WE LOVE LIVING AT THE HERON !!! GREAT LOCATION GREAT TEAM ! WHEN THE CONSTRUCTION IS OVER IT WILL BE ALL THE BETTER !! MAKING FRIENDS WITH NEW REISDENTS EVERY DAY !!

Erick

Great place and beautiful location! The staff is super nice and very professional, I highly recommend this place or the location water street!

Andy

So far it has been a very easy and smooth transition from my old apt to the Heron Community. The apt was in perfect condition and the moving process was very accomodating

Haylee

No parking, guests have to pay $25 to just visit us. We pay $3k a month for a one bedroom and if we have more than 3 guests it’s considered an event and you’re charged $500.

Manali

We love the Heron and all that it offers. We could not imagine moving anywhere else. The views, the surrounding, and staff are so wonderful. It feels like home with luxury style living.

William

Fabulous pool, rooftop, living experience and location. Walk my pup on the Riverwalk every morning, take a rooftop swim and workout starts the day right

Scott

Need the following: - Consolidated key fob that controls the garage - Better gating system - More vendors - Business center on the RT - Include electric in the rent - Quicker / more reliable elevators - Better security to seep out stragglers, anyone ...

Steven

I so greatly appreciate Andres in leasing and Kiara from the concierge, they have both gone above and beyond my expectations and have treated me like a loved one. I thank you for going above and beyond for all my requests! ✨

Thomas

Leaps and bounds better than ZRS! But still have room for improvements. Spending this much money a month and only able to get 1 parking spot is ridiculous.

Aslı Volkan Diewald

Coolest residence in Tampa downtown. We are living since couple of weeks here. It’s well managed and always in good condition. In general all the employees are very friendly. Taylor Walls from leasing management team is especially so good is her jo...

Grant

Apartment has been great, amenities are nice as well. Old management disappointed, but the new management seems to be making a noticeable effort to make up for the shortcomings of their predecessor.

Faizah

Has had its ups and down. The location is amazing. The balcony was our favorite part. The rooms are just too small. Couldn’t fit a dresser and my desk barely fits. For the price we pay it’s definitely a huge con. Previous management wasn’t the ...

Sarah

Parking was not thought out for these buildings, Alarms are always going off at the Publix door, daily! Building is suppose to be non-smoking though the smell of pot lingers through elevators and all floors. Balcony's are a disaster. Residents use th...

Rachel

We love living here! Heron is clean, quiet and the staff is incredibly responsive. Maintenance requests are handled very quickly and the entire team is truly professional.

Eric

Much better living compared to our prior management we finally have grills that function properly and I like how they have events that involve all of the residents

John

I moved in a few weeks ago and so far so good. The only things so far that were unexpected are related to Amalize Arena and the TELCO streetcar: the Amalie Arena air conditioner condensers run at all times are are super loud (the closest think I can ...

Kyle Ford

Heron is a true luxury apartment building in a blossoming location. The thoughtful layouts, premium appliances and fixtures, balconies, amenities and views are unrivaled. We have everything we could possibly want in the building: professional and fri...

Kyle

Heron is a true luxury apartment building in a blossoming location. The thoughtful layouts, premium appliances and fixtures, balconies, amenities and views are unrivaled. We have everything we could possibly want in the building: professional and fri...

Alexandra

Bozzutto management has been incredible and really care about the well-being of their residents. They stepped in after old management of my building left their residents feeling dismissed and ignored.

Aarti

Heron is in an ideal location on Channelside with access to Greenwise supermarket right inside the building. Great amenities and staff. Love the layout and views from my Apartment. But One bed apartments are meant for just one person in terms of appl...

Matthias

All very fine, very kind and helpful employees especially at the entrance. Very nice facilities. Only really bothering is the permanent and heavy noise from the air conditioning of the Amelie Arena. This might be a reason to leave HERON sooner than l...

Andrea

I love living at heron and will be renewing my lease this month. I’m so excited for the new restaurants and shops opening on water street! Hope to stay here a while :)

arianna beetz

The concierge at the Heron are absolutely amazing :) They are kind, respectful, and always super friendly :)

Joel Snively

Stephan and the concierge team are true professionals and provide an experience at Heron like no other residence building in Tampa. Thank you for the impeccable service!!

Dave Ely

Best part about living at Heron is the SUPREME concierge team! No matter what we need… at any time or day.. we are greeted with smiles. From package delivery issues to hosting amazing rooftop events, the team makes us feel soecial and appreciated!

Jdesignz

Shout out to Stefan and his amazing concierge team!! I am a vendor who participated in a special event drawing caricatures for the residents and their pets in the building yesterday, and the staff was simply AMAZING! Chantal was especially key in pro...

Jennifer Glover

This review is specifically to give props to one of the new leasing agents, Taylor, for helping me transfer units. She was an angel, despite me changing my mind, literally 4 times. I am very grateful for her help.

JMP G

Still Great appartements...and management changed, we may be treated as we deserved now👍

Laura Lyon

The staff at the Heron are absolutely fantastic to work with. I was there as a vendor during Resident Appreciation Week & Stefan was communicative, friendly, and extremely organized. He never missed a beat! Our pet portrait day went perfectly & I loo...

joseph mursuli

I have to say after living here for 8 months I have had such a great experience. Alexis the concierge makes this place feel like home. If you are looking to move to a home like building I highly recommend.

Rachel Ford

All I can say is WOW. We are relocating to Tampa from NYC and from the moment we stepped into Heron we knew this was the perfect place for us to experience the best of both worlds. We are in awe of the premium look and feel of every part of Heron, fr...

Gia Sangosti

I moved in last weekend from Denver and all I can say is that Cheryl G is hands down the best leasing agent I’ve EVER worked with and therefore deserves an entire review dedicated just to her! She went above and beyond in many instances to make my ...

Jay Dhahan

I moved to Tampa from Canada and have had the most amazing experience living at the Heron. Great people, amenities, and overall energy. Definitely a NextGen way of living!

Jesus B

Beautiful place place in the right location with a price tag too high for my pocket

Min Yaga

So I've lived here for about 7 months and feel reasonably qualified to speak about the experience here. Note that my experience is mostly for Tower B (facing the arena). Pros: - It's absolutely gorgeous. The views, design, and styling are second to n...

Stacy

Great place with amazing views, - best neighborhood to walk, eat ect -The front desk and management are so very helpful, above and beyond! Andres and Jessica have made the move in so smooth and easy. Highly recommend.

Jasa 91

Just moved from NY and I really like the residency here. Great amenities and staff. Andres helped me with the move in process and made it very smooth and easy.

Kellen Carter

Definitely recommend working with Andres at the Heron. He has great customer service, and is responsive and helpful. Thanks!

Albisia Ipek

Our leasing agent was Andres Betancourt and he was so helpful and pleasant to work with. He made us feel at easy by assisting in answering every question and need we had.

Joshua Metz

Andres was very caring and professional, he did a great job touring and helped us with anything we needed.

Natalie Leslie

My husband and I worked with Jessica Jimenez at the Heron and she was absolutely amazing. We wanted to move quickly on reserving one of the floor plans since they are in high demand and she was very responsive. The building is beautiful. The rooftop ...

Gwen Connery

I helped a family member move into the Heron and things couldn’t have gone any smoother. Andres was so helpful from beginning to end. I can’t say enough good things about him and about this beautiful building.

Miguel Noy

We do not live here yet, but Andres Betancourt gave us the tour, he was nice and explained everything well. He made the application process simple and easy. He was able to find us one of the models that we wanted and he even answered the phone late a...

Alexa Blackburn

I just moved into Heron recently and I cannot say enough great things about how amazing Andres was with helping me throughout the entire move in process! He was and still is immediate to respond whenever I have questions about anything! I have lived ...

Thomas

I have been living at Heron for almost a month. Andres Betancourt in leasing was super helpful and communicative during the application and move-in process. So far the apartment is great. There is minimal noise from other apartments or from the stree...

Daniel DiTaranto

Great spot to live for sure

Lisa Simmons

At approximately 1:45 pm today, Saturday, a stranger opened my front door, made an indecipherable comment, and closed the door. Allow me to preempt; my son had visited this morning when I was remiss in locking back upon his leave., lesson learned! Ho...

kirk sweet

Great place to live.

Tami Shankman

I recently signed a lease for occupancy on November 1st . Andres Betancourt was kind enough to give us a tour and extended himself to help with all the paperwork. He has consistently been available for problems and questions. I don't think I could ha...

Treasa Clark

Looking for a new place to call home and I was going to schedule a tour, but after reading all of these horrible reviews I'm definitely gonna pass. Yikes!

Michael Miller

Great staff, amenities and views!

Brian Houston

So far Heron has been exceptional! Perfect location, great views, beautiful apartments, top notch amenities, unbelievably courteous and professional staff. I feel lucky to have gotten in here when I could!

Dan C

My family and I love living here. Highly recommended!

Chrissie Zimbleman

Love the building so far. Staff is very friendly and helpful and they assisted with the move in process. Gorgeous apartments with great views and you gotta love being on the river walk and greenwise publix on the ground floor!

Rosa .Gradilla

I will share my honest opinion living here. I love everything about the building, everything is always clean and neat: the gym, pool, hallways. Most concierges are very nice and helpful. Yes, it is expensive but it is a luxury building that actually ...

Leo Fox

Great views and quiet apartments. Living at the Heron has been an enjoyable experience.

James Thompson

The best way to describe it is resort style living in the middle of the city. Living at the Heron and experiencing the opening of the Water Street neighborhood come alive is amazing.

Rollie Bands

Expensive 🤷🏽‍♂️ We only live once 😭

Chad Engel

Facilities are nice and well maintained. The building is poorly managed as the concierge is understaffed and the front desk is often not attended. Most attempts at reaching the concierge by phone are also unsuccessful which makes any kind of delivery...

Jenivieve Elly

Heron Water Street is absolutely beautiful and aesthetically speaking, it is my favorite downtown building. The rooftop pool provides stunning views of the city, I could sit up there all day! The building is so secure and there is a Greenwise downsta...

giovanna Roberts

This review is for Cora Residences. Janessa, my leasing agent, has been the absolute best. I am moving from out of state and she has answered all of my questions, FaceTimed me before moving in so that I could see my unit and made the entire process s...

Andrew Gonzalez

This place is like nothing I have ever seen in Tampa! The apartments are top notch and you cannot beat the location. I worked with Jessica Jimenez and I would definitely recommend you reach out to her if you are considering living at Heron.

Billy Satz

Very rarely do I write reviews, but the Heron deserves one. Excellent. The building is beautiful, the pool and rooftop are amazing. The staff is attentive and well trained. From the time I identified Heron as a potential home in 6 months ago, the sta...

Jayne Baker

For months I watched the Heron towers under construction, knowing I wanted to make that my home, and I’m so glad that I did! My experience with Andres Betancourt has been nothing short of fantastic. His professionalism is unsurpassed, as he was ava...

Lota Kovs

Beautiful property and wonderful service.

Vince E.

My experience has been nothing but fantastic. The building is gorgeous, staff has been friendly, concierges have been very helpful. I love waking up everyday to the beautiful sunrise. Coming from Seattle it’s a welcome change.

Rick Barnes

Great job repairing defective items and maintenance man did a great job unfortunately I can’t remember his name 😀😀😀😀

Herb Abreu

Great place visited a friend loved the building and when you step outside everything's right there

Daniel Gerard

I am in constant communication with management.

Amanda Karpay

My husband and I moved from out of state a week ago into The Heron. George Handley is singlehandedly the reason I am leaving this review. He accommodated our walk through of the building back in the spring and has been extremely responsive and helpfu...

Justin Hamm

By far the best transition I have ever had when it comes to a move. From the beginning all the way until the move in was a breeze and all thanks to George. He was extremely adaptive to any changes I made and extra requests I had no matter the inconve...

Justin Terry

Phenomenal place to live! Management is top-notch and staff is very friendly and super helpful. 10/10, would recommend to friends and family.

Judith Miranda

Lots of Issues with Elevators even though is a new building.. We had issues with Wifi but better now... Parking is very hard even though we pay for it in addition ... However location is great and beautiful.

Cynthia Visot

On boarding was non-existent...you need to provide the new resident instructions on setting ac, kitchen equipment, etc. Need to educate about bike storage (never told there was a charge), etc...post office unaware of address. Communication is critica...

CG

Nice units. Nice appliances. Nice building. Limited parking. Parking owned by third party The Car Park, $75 per month, $125 for reserved. Additional cars need to park several blocks away. The gates to garage don’t work as intended. Loud A/C sound a...

Beth Vakevainen

Would have like to not have Direct TV to pay for the upgrade packages doesn't have the channels I watch. Paying a lot to watch 4 channels now. Should give residents an option as to services. Others I've talked to not happy with Direct TV either Other...

Chirag Patel

The building is nice and it’s supposed to be this great luxury building but it’s not management wise. They built and opened too early and cannot manage everything properly, and you barely get a response from management when a complaint is filed. ...

Megan Marone

This building is beautiful and the amenities are top notch. I had the pleasure of touring the property with George Handley, who was so friendly and informative and helped me through the process of making the Heron my future home. I have been apartmen...

Faith Palmer

The building and amenities are absolutely stunning. My leasing agent, George Handley, made the whole experience of a quick move easy and seamless. I would recommend him to anyone looking to live here.

Jose Luis Garcia Quilez

Bonito edificio situado cerca de amalie arena, acuario , river walk, etc.

D P

Tampa 360°view, from above !

Justin S.

Part of the Water Street Project - Residences and Retail at 815 Water Street is planned to be a Beautifully Designed Luxury Residential Complex w/Retail + Office Space at ground level. There will be 2 Towers: 1.) The 26-STORY, 196 UNIT CONDOMINIUM To...