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Stephanie Williams Talks to Multifamily Executive About How Bozzuto has Maintained the Top ORA Ranking Five Years in a Row

Stephanie Williams, president of Bozzuto Management Co., says that all-star performance comes from how the company operates within.

“We treat our employees the way that we hope that they are treating our customer,” Williams says. “We spend a lot of time thinking about how we hire, who we hire, when we hire. They have to have the DNA for the type of services that we’re providing on the management side. It’s a very thoughtful approach—we spend a lot of time on onboarding them and making sure we’re supporting them.”

The way that they feel about Bozzuto is then emanated in the way that they treat customers. After the right people are hired and the right experience is created for them, they can deliver strong customer experience regardless of the community or the geography.

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