Ratings & Reviews

Arnav

Management is amazing. The building has everything you need. I like the location, couple minute walk to the river. Views are really nice. Great atmosphere overall. Highly recommend

Ambah Simpson

Such a great apartment building. The staff, the community, the location, the facilities - the list goes on. Feeling grateful to have such a wonderful place to call home in the city. I also think that the value for money of what you get with the apart...

Majesty Marquis “Unicorn Sparkle Fart” Mirage

This is such a beautiful establishment. I wish the leasing office was more accessible so I could find out more about rentals at this property.

Anthony PARK

비싸지만 안전하고 편리한 교통의 하우스

cheri

Ok

Laura Pepe

Great location, beautiful building with spectacular views. Amazing staff that makes you fell at home. Thanks especially to Wyman !

Anny Lee

Loved the apartment so much that I tried applying for it just after I got to view the apartment but someone else locked down the apartment quicker than I could and I was really disappointed. But thanks to Wyman who was really sweet and kind throughou...

Ava Golban

My apartment for me it’s not only about gorgeous view, upscale building, amazing facilities and the best location ever. To me, it’s about a feeling of being HOME. It’s about feeling like in family circle at the end of the day, being 14 000 kilo...

Bahar Bozdogan

I have lived in several countries and in several apartments/residences. I have been at Riverbank for 1 month now and I can say it's one of the best residences I've ever lived in. Great location, great service, great amenities, great team! The managem...

H Y

I absolutely loved living here for 2 years. I have a corner 1 bedroom unit with a balcony and the views are amazing. Sunrise to sunsets... stunning. You are in for a true treat. Love the rotunda, makes picking up and dropping off super luxurious and ...

Siyana Tabita

I had the pleasure of living at Riverbank a few years ago before having to move away during the pandemic lockdown. It was an incredible experience then, and I'm delighted to say that my return to this building early this year has been equally outstan...

The company that services the elevators is horrible.

The Riverbank experience continues to exceed expectations. Quality for money above the rest. Please keep up the great work!

The Valentines event was a nice touch. Thank you to the front desk staff for printing some mailing labels for me.

Staff is great Laundry room issues continue. People Leave there stuff in the dryer a long time aftet cycle ends. Very frustrating. Almost makes us want to love. Garbage not thrown down shoot. It’s like a college campus

Anonymous

Exceptional staff. Quickly answered any and all of our questions. Were very flexible and warm. Showed the units and the amenities with care and tact. Would definitely recommend this process to others.

D Ibarra

Great view and within walking distance to a lot of restaurants and places worth visiting.

Alexander Milewski

I would like to give the HUGEST SHOUTOUTS to the team at Riverbank on 43rd who have assisted me as I moved in this week. First off, I had a long day of driving to and from my parents house to pick up a computer monitor to pick up an expensive compute...

Luis Rocha

Lived there for several years 27h great crew then. One of first tenants in building. Way overpriced today.

Carmelina Charalambous

We have only lived here for a week but we absolutely love it so far! Every day that we wake up we count our blessings twice. Beautiful apartments, amenities and the most friendly staff. The only caveat that I can think of is the lack of noise cancell...

Jack Buckley

Recently moved-in and the entire process from outreach to signing was extremely efficient. Kathleen was a great point of contact throughout it all and everyone has been tremendously helpful and professional.

Kelsey Preston

The move in process went smoothly thanks to Kathleen, who has been so responsive and thoughtful. Management is always helpful, everything is clean, and living here has overall been a great experience!

Janet Gidding

I just wanted to say thank you for the incredibly fast maintenance service provided by Bozzuto and our building staff. My main AC unit was not putting out cold air. I submitted a repair request and a half an hour later, the guys replaced the whole un...

Shubhangi Sengar

I am a resident for 2 months now and I must say that it's a very peaceful and chic place to live in. The apartment and amenities are amazing and on top of that the management and staff team is really polite and helpful. Throughout my application proc...

Bridget Moschetti

Kathleen Gearan was very helpful and always responsive. Even under pressure of time constraints, she remained calm and patient with us. We recommend her at Riverbank :)

ally Gonzalez

Location great but the parking garage close to 12 a.m.this so bad

Chris Ren

I would give it 4.5 stars if I could (just shy of 10 out of 10). I moved into Riverbank in 2021 and have since left on amicable terms. The efficiency and professionalism of the staff made the experience quite good. For example, I received my security...

Jhon Barahona

Amazing management group specially Sarah, and building staff.

hisunny

🫡

Giancarlo Pereira

Marlon, Jose and Diego are the best! These guys rock!

LeoLor

I have lived in this building since 2017, this is my 3rd apartment in the building and I simply love it. The staff is fantastic and the building is great. Everyone that works there has the best attitude, from the management team to the porter. They m...

Leonardo Lorenzo

Best building in Hell’s Kitchen! The entire staff, from the management office to the porters, are all fantastic. They make it feel like home. The building is just beautiful and the apartments have condo finishes, better than any of its competitors ...

Ipolito iglesias

People are amazing

Al Young Cuda

Great place

Cammie G

The view from this building is amazing. Great location and the lobby of this building is really clean.

Kevin Park

Riverbank is an incredible community. The staff there, especially, is best-in-class. Highly recommend living here if you're looking for a luxury apartment in Manhattan!

Aswin Lizen

The building is great - clean, modern, and with some of the best amenities you can find at a really reasonable price, but what I enjoyed most about living at The Riverbank was the constant positive interactions with the staff. It truly felt like home...

Ryan Yan

Nice amenities! Super nice staffs! And dog friendly!

Roger Dunkelbarger

Recently moved into Riverbank and LOVE the building/apartment. The staff are incredibly helpful/friendly, the apartments are in great shape, and the location is excellent. I have to give huge thanks especially to Sarah and Korine on the leasing team ...

Ro J

Good

Lateef Mirza

Amazing building. Great security staff and doormen. Friendly and welcoming with high end amenities including a games room, well equipped gym and swimming pool. Really good community spirit.

Scott Adam

What a pleasure!! Just signed a lease at Riverbank and the entire process from start to finish was easy and painless. Words I have NEVER used to describe prior NYC real estate experiences. Lol. Sarah and Korine answered all of my questions and were i...

B K

I specifically waited until my lease was up and my deposit was back to write this review. And I have to say I will definitely miss this place! Both the building and amenities are great, and more affordable than its neighbors, the doormen are fun, and...

Bryan Bunt

I’ve lived at Riverbank for 2 months now and I have nothing but great things to say about this place. The staff in the leasing office are some of the most helpful and friendly people I have ever worked with! Sarah was such a great help and definite...

Erika Rasmussen

Living at Riverbank was wonderful. Amazing, kind staff—the concierges are so friendly and warm and lovely. Also great amenities and stunning views (we got a view of the Hudson). This is a fantastic place to live.

Sorin

Had a great experience there. Staff was very friendly and always helpful. The residents were also friendly and the building has a real sense of community. I would definitely recommend it!

Oscar Morales Lorenzo

We just moved to Riverbank 2 days ago and we couldn't wait any longer to write this review. Sarah from the leasing office made the renting process super easy, fun and seamless . Her availability and knowledge of the building is simply outstanding. Th...

Sydney Ferguson

Riverbank was my first apartment in the city, and I'm glad to say it was by far the best decision I could've made! The staff is so kind and always willing to lend a helping hand when needed. Fellow tenants were also kind and very respectful. Location...

ekng08

The building is awesome, I love Riverbank, the Office is excellent and the entire staff is great, excellent and make us feel at home. JP and Diego are the best always completing the work orders right away.

Ra-ey Saleh

I moved into Riverbank recently and the whole process was seamless, with any typical moving in issues dealt with quickly and with a smile. The staff from top to bottom are very warm and helpful. As for my apartment, the finishes are astounding and I'...

Adam Natan

Apartments are nice and the management team and staff are really top notch here. Great building.

Kristy Ingram

I have lived in this building for a number of years and recently moved apartments within the building. Jorge and his team were very helpful and responsive with all my questions and addressed any concerns I had quickly and with patience. The building ...

joe kobel

I just moved here and am beyond ecstatic with the the difference/dramatic improvement in every part of the experience. Management has beyond impressed me with their friendliness as well as willingness to help in every way possible which was a win for...

Joshua Wright

Honestly could not be happier. Each staff member is always welcoming and takes interest in you as a resident. Probably the most underrated building in the area. You get so much space and value for the rent and amenities. Don’t have any complaints.

Sarah Kachel

Kelly is the leasing office is a pleasure to work with! She is quick to respond and when she says she will get back to you, she does. It really makes a difference knowing that if you ask her for something she will get you the right information.

Priscilla Soriano

My experience at Riverbank has exceeded all of my expectations. From my first interactions with the management team when I signed a lease, to my daily interactions with the lobby and concierge team I've felt right at home. The apartments are beautifu...

Emily Szajnuk

My husband and I have lived in Riverbank for over 3 years. We started in a non-renovated studio and then moved to a beautiful renovated studio when all renovations were complete and new management took over. We love this building! I was really moved ...

Cindy Lai

Luxury building with cool amenities. Great view on southern side.

Albert

Looks like they do care about the reviews here. Ok, the management office is not very friendly, nor is the doorman called Tony. Tony seems to believe that he deserves a high-profile career and that being a doorman is too degrading for him, thus he is...

Ethan Yun

I just wanted to express my sincere gratitude to all employe for the pleasant stay I've had in the Riverbank. It has been a great year. Riverbank have been the best landlord from the living experience that I have in New York City. They always made su...

Rocher Guo

Staff are super super helpful, from the leasing office to front desk to the concierge. Apartments are well maintained. And the best thing is the great location. Highly recommend to those who work in midtown!

Bruno Paccola

The building is nice, well located and with very good amenities but the best thing is the people that works there, they all give a very good attention and takes care of the residents.

Grace C Kei Tao

Perfect home for anyone that could ask for. Attentive staff and very friendly. It makes everything so easy.

漫漫陈

Based on what I experienced so far, I would like to give a big thumb up to the leasing office. I have worked with Jake couple of times since I signed off, and everything has been so great!

Matthew Jordan

Great staff. The concierge are extremely nice and welcoming and go the extra mile to make you feel at home. The maintenance team is very quick to respond to work orders. The finishes on the renovations are some of the best I’ve seen in an apartment...

Verified Resident 606809

The price for the apartment and the building is great, every one is friendly, amenities are great and well maintained. Location is really good. I will definitely want to renew my lease if my price stays the same.

Verified Resident 606849

Great location, great amenities, awesome staff. will definitely recommend friends to live here. Apartments feels cozy feels home. Breakfast and shuttle bus offered everymorning. Valet service is great idea

Verified Resident 594886

What??™s the quality of the building and the quality of the staff are excellent. I really consider the building to be family. It??™s location is excellent for my interest and I get a lot of satisfaction out of entertaining frequently here.

Giuseppe Bortolotto

Very nice apartments with excellent view and efficient staff.

Verified Resident 593977

We like the apartment and the view and the terrace. The apartment was nicely renovated and updated prior to our move in. The lobby and maintenance staff are very nice and remember our names. There is a bike room, which is good. The hallway carpet and...

Verified Resident 593514

A very comfortable apartment with excellent river views and adequate amenities. The apartment has 2 balconies and a washer and drier in the unit. All appliances and the facilities have been completely updated when we moved in.

Verified Resident 593554

The amenities are great, the rooms are great quality and the staff are very nice and welcoming. Overall, it has been a great experience living here. Everything is very clean and whenever we have a problem in the apartment, maintenance comes immediate...

Verified Resident 588586

Living in Riverbank has been an amazing experience. I enjoy the sense of friendship, personal service, attention to details, and sense of community. The apartments are great and I would definitely renew my lease.

Verified Resident 585115

The views from the complex and the staff at Riverbank are the best I have experienced in New York City. The amenities are spectacular. However, relevant resident complaints should be addressed but management only seems to care about addressing certai...

Verified Resident 585196

Good overall experience. In the area too much traffic for a quiet living. Sauna and Turkish bath do not work properly sometimes. Improve rent payment system (credit card). Shuttle bus in the evening would be appreciated.

JS

My partner and I have been living in Riverbank for over a year. The team is simply superb. Every time we have an issue, the entire Riverbank support staff is so very quick to respond. Coming in every day and being greeted by a friendly face is icing ...

Verified Resident 575129

Great building. Love those events. Great building. Love those events. Great building. Love those events. Great building. Love those events. Great building. Love those events. Great building. Love those events. Great building. Love those events. Great...

Verified Resident 575173

Great, no hassle, very communicative and accommodating. Friendly staff and very responsive maintenance and leasing staff. Location is the worst part but that??™s not even that bad. Great place to live, would recommend if commuting near Times Square...

Verified Resident 570717

It is a great property with a good price/quality balance. It is well maintain and it is very accomodating. The renovation made this building outstanding. The new entrance makes this building to stand out. Staff is friendly.

Vinay Raval

Moving to Riverbank was the best decision that I've made in 2018. I couldn't possibly be happier to call this building home! As others have mentioned, the negative ratings relate to a previous management. Living at Riverbank ROCKS and here's why I wa...

Hamza Amjad

Riverbank is an amazing residence. I believe the majority of old comments came before a number of improvements were made to the property, including a change in management. I would highly recommend Riverbank for anyone looking for a well-located apart...

Verified Resident 532511

The reception, package and maintenance staff are fantastic. They??™re one of the main reasons I like living here. The apartment is great too - good layout and balcony space. Management inconsistencies are hopefully a thing of the past now, along wi...

Verified Resident 528679

I've been living here for 4.5 years, and now I am going to be priced out. Still waiting on my renewal letter. I've been living here for 4.5 years, and now I am going to be priced out. Still waiting on my renewal letter.

Verified Resident 528699

It is a beautiful property with entrances on both 42nd and 43rd streets. The amenities and aesthetic are gorgeous. The apartments are spacious and beautifully updated. Maintenance staff is very responsive. Cannot recommend enough. Living here is a to...

Verified Resident 516119

Riverbank is wonderful. The staff is top-notch and immensely friendly. I feel extremely valued. All requests are taken care of almost immediately. Our unit, which was just renovated, is fantastic and very tasteful. The space we have, as well as the b...

alana jackson

I moved in April 2018 and I really like the place! I heard bad things before I moved in but I'm the kind of person where I need to see for myself because so many people can be bitter for just no reason. But I really like the place. They are pet frien...

Cher Buchel

Please ignore the old, negative comments below. I did not experience the old management but I moved in 3 weeks ago and this apartment is something out of a dream! Not only is this place affordable (compared to surrounding apts in the area) but it has...

Verified Resident 504110

Riverbank West has been a wonderful home and community for us over the last year. The apartment was newly renovated, which really elevated our experience as a whole. The leasing process was simple, and the staff is incredibly friendly. Despite a lot ...

Verified Resident 502618

The building is well maintained. And the staff at the concierge is very friendly. This is what I like most. I experience only once the maintenance request but it was not good. The problem is not solved.

Anonymous

Don't believe the good reviews - they're fake. Here are a few things that have happened, just in the last few months. Building management (run by a company called Bozzutto) lies constantly about what they will deliver, and when. The building and grou...

Pauulo Cesar Borunda Dimas

Es bonito visitar y conocer NEW YORK

sam2018

I just moved into a 1 bedroom. There are no blinds or curtain rods on the window! The management refuses to install blinds or have the building staff help me with installing curtain rods. The building is priced like a luxury building but the service ...

Ciel October

The building management has changed and is now under bozzuto. I lived at other building under Bozzuto management and im sure alot of the remarks noted here will turned around. I moved 3 weeks ago and no major issue so far. Don’t mind the constructi...

Verified Resident 471220

I believe most of the negative reviews about this apartment were written awhile ago. The current management team is very friendly and they care about the residents concerns. Many reviews complained about the construction but from living here for 2 mo...

Verified Resident 469655

Very good overall! Front desk staff is always very friendly and helpful. Slightly annoying about ppackage/ dry cleaning deadline of 7 but understandable and not an issue. Lots of things broken quickly in the apt and we have not had a chance to reques...

Verified Resident 468397

I really like my apartment. It is spacious, great lighting during the day. The new appliances works beautifully and I also appreciate the more modern style in the kitchen and bathrooms. The finishes could be better, such as the wall paintings, floor ...

Verified Resident 466652

Great value for money and the management has improved significantly ever since Bozzuto took over. Maddie and her team are excellent. However, they seem stressed and can sometimes fall behind in replying to resident requests.

Verified Resident 466665

It's been good so far. The construction is loud sometimes and I hope it will be done by summer. Most of the attendants are quite nice. One of them rubs me the wrong way and they have before I even moved in. Lastly, the water shuts offs are slightly a...

Verified Resident 466674

Much better than yelp reviews said. Very happy so far with the staff and the maintenance. Apartment is beautiful. Only issue is construction noises early in the AM on weekdays but I was noted of this before signing contract.

Verified Resident 466700

Amazing Apartment building. Truly feel like I found a gem in the city. Move in was seamless, staff is always helpful. Units are updated much nicer than any other building in the area at comparable prices. We love living here so far!

Verified Resident 466719

Since the very beginning, I've had a very pleasant experience moving into Riverbank. The leasing department always answered my questions in a timely manner and they are very friendly. The move-in was seamless and easy. My apartment has been newly ren...

Verified Resident 466766

I can't wait for all amenities to be ready, the outdoor space will be great in the summer! I have only experienced extremely nice staff and they are all very helpful and make me feel welcome in my new home. all maintenance requests have been complete...

Verified Resident 466817

great location, staff is very helpful and friendly always willing to help great place for dog lovers, Amenities are in very good conditions and always clean This place also offer some nice events where you can mingle with residents

Verified Resident 460524

It is well kept. The people who work here are well trained and responsive to the residents. After a day at work I feel as if I am returning home and love the ways in which people welcome me back home. Its also the case that if a problem is reported i...

Verified Resident 459239

Feeling like home and not just a rental place. Close to major things in the city. Hoping to stay longer and obviously rent is always questionable. Love the staff. Moved to the renovated place and I like the improvements very much. Yeah they come with...

WaterStinks

It's terrible! Check out the "Riverbank Tenants Association" group on Facebook for more information - request to be added and hear the horror stories first hand! The building has been undergoing extensive renovations, putting the residents through he...

HKliving

Living in New York is all about compromises. Whether it's sacrificing space in a trendy neighborhood or camping out by the tunnel for a deal and more space, there is always a trigger to persuade a renter to move in. RBW was known for offering deals t...

Verified Resident 449693

I have lived in the building for over four years, and continue to renew my lease. I enjoy the neighborhood, and the staff in the building are incredible. The construction is annoying, but will hopefully be completed quickly.

Verified Resident 444686

It's been great experiencing two different management companies and the new management company really goes above and beyond for residents. The renovations look great and the amenities do match the value. Very comfortable apartment to live in!

Verified Resident 444431

On the whole, quite positive. Great amenities. Friendly management staff. Good community events. Some annoyances around constant construction and the protestors outside. The bus is good but the change in schedule is annoying.

Verified Resident 443111

With rate going up and renovation in place,it has become little problematic to adjust initially. Also previous management was not cooperating at all. Consistent water shutdown and noisy neighborhood due to fire department and lincon tunnel is not val...

B Panda

Terrible management, but the service people are all amazing

Verified Resident 425783

Hard time getting in contact with the management before moving in. The move-in was the worst I have ever had in terms of organization and agreement not fulfilled (I??™ve lived in 2 continents and 4 countries). Not clear community portal, informatio...

Verified Resident 423067

Overall good. Have been some issues with the old management team, specifically that tenants were promised rent credits for the additional time that the amenity floor was unavailable. These rent credits were never provided.

Anonymous

Do NOT live here, unless you're okay throwing away your hard earned money on a horrific living and rental experience. If that's the case, then Bozzuto Management's "Riverbank" is the building for you! We are currently living on a floor and paying top...

Verified Resident 399197

The old management team was horrible the new one is not much better. It's almost 90 days since I move to my new apartment in the same building an still haven't received my security deposit back. And when talking to management the only thing they can ...

Verified Resident 395539

The staff is wonderfully friendly and welcoming. And there are 'great vibes' with the residents when I encounter them in the amenities areas. Everyone I meet seems to be very happy to be in Riverbank West.

Verified Resident 394793

While the building is currently going through renovations, the apartment management and personnel are all very accommodating and have communicated openly through the process. I cannot wait for them to be done! The Management and staff are great.

Verified Resident 386105

The apt was clean for move in; The staff were all very friendly, introduced themselves, ensured I had everything I needed and responded to all questions. Always eager to ensure I had everything I needed.

Verified Resident 383853

It's a nice place to live, amenities are very nice. The neighborhood has a lot of variety in terms of food, bars, coffee shops and grocery shops. It's pets friendly, you can find some doggie parks, also a couple of day care.

Kjm-uk

Do not live here. This building has been under construction for over a year and the latest information from management when I was forced to complain again last week is this is set to extend late into 2019. None of this was communicated when we were s...

Verified Resident 382859

I just moved in and so far so good! The maintenance team is great and extremely helpful! They answer requests quickly and are very friendly while they are in the apartment. The apartment itself is clean and newly renovated.

Verified Resident 376477

Quiet, clean, very good. The people in this building are polite and quiet, staff is helpful but management is a little slow. Lots of good places around to eat since it's near Hell's Kitchen, and m42 and 7 trains are convenient.

Anonymous

I moved in at the beginning of the year and they said the amenities would be done by march. They finally opened at the end of June. However the lobby started renovations the end of February. The lobby is still not done. The f&$@ing front door is stil...

Verified Resident 355952

It is a great community. Diverse people. But I have issues about the speed of the construction and renovation work. The work has been pending and on-going for a while now and when I moved in this year I was told everything will be done by summer. Sum...

Verified Resident 366349

We are extremely happy! The amenities area is beautiful, I use the swimming pool everyday. I am very happy with how often the trash room is cleaned. It is a special touch to have fruit and coffee in the morning for all the residents. I start everyday...

Verified Resident 372533

Everyone has been very nice so far. Staff at front desk is at tentative and helpful. Amenities are very nice. Neighbors are friendly. I have no complaints as of now. It is a bit far from the subway station.

Verified Resident 360663

Great apartment, amenities and staff!. We moved into our apartment in early June and we have been so happy here. We would highly recommend to anyone looking to move into midtown west and wants to be near the Hudson.

Verified Resident 366355

Wish there were more opportunities to meet people in the building. The complimentary fitness classes are nice, but I wish there were offerings every day, and in the early morning. Please finish the lobby and the outdoor patio soon.

Verified Resident 368364

So far everyone is friendly and very helpful. A few things haven't worked since we moved in including our intercom system and the garbage system plus there is definitely a lot of construction noise during the day, but love the apartment and the staff...

Verified Resident 367655

This community at Riverbank West has been the perfect home for my relocation back to the city for permanent residency. The gym, pool, laundry, shuttle service, dry cleaning, and excellent staff make this community feel like home!

Verified Resident 362612

Riverbank West is awesome. Huge rooms, great and super friendly staff, awesome amenities, easy commute to subways and LIRR. Great community and fitness center. Could not have asked for a better building to live in

Verified Resident 366340

Ive had mostly good experience living in this building. One thing that bothers me is that the garbage/recycling machine on my floor is broken. I had asked the woman at the front desk when it was going to be fixed and she replied "When the building ha...

Verified Resident 366386

It's a great location, great staff and amenities but as they are renovating some units they cut the water at least 1 time per week and there is always an issue going on in the building, the trash cut hasn't been working for a while. There are 4 eleva...

Verified Resident 333411

Very nice overall experience nice location nice neighborhood nice ammeinites nice office stuff nice doormans. My only complain is the frequent construction noise and frequency water shutdowns other than that I am very satisfied

Verified Resident 365417

Need to allow for some flexibility in ending the lease term early. The office staff needs to be responsive to existing tenants and not just new lease signers. The building construction could have been phased out.

Verified Resident 364069

The building has undergone extensive renovations since I've lived here, however, the communication, and professionalism of the staff has helped ease any inconveniences. Those renovations are coming to a close and already excited to see the finished p...

Verified Resident 363533

Right now it is not a good one with all the construction that is happening. I feel like no one really cares about how much this impacts the residents. This is our home just as much as it is a business to some wall street guy!

Verified Resident 362604

The community is amazing with amazing building amenities, including indoor swimming pool. The staff was very helpful when I moved in. The apartment is unlike other cookie cutter apartments, plus most apartments have balconies in it, which you don't s...

Verified Resident 362717

Riverbank is my favorite community of all the apartments I've seen. The leasing specialists are great with finding you a place, and I've never felt more at home when settling into an apartment. The community of residents are wonderful

Verified Resident 362749

It doesn't feel like a community and the front desk people don't seem welcoming. Garbage chutes aren't working. The lobby construction was to be completed by June 30, which doesn't look like it's going to happen. Apartment is very run down and doesn'...

Verified Resident 361945

Very nice building, especially for the price. Amenities are great and are exactly as advertised unlike many other luxury buildings. Staff are very responsive, apartments are huge and very nice, views are unbeatable and location is amazing. No complai...

Verified Resident 361483

Extremely noisy, was not made aware there will be renovations of an apartment first opposite mine then beside mine. As well as construction below me for the amenities floor and lobby. I recently signed the lease I should have been made aware. Frequen...

Verified Resident 356765

The apartment is beautiful with a beautiful view of the Hudson River. The apartment was recently renovated, my Wife and I especially like the hardwood floors and the quality of the new appliances. Employees of RiverBank are most helpful and especiall...

Verified Resident 356420

I love it here. I love my apartment, the neighborhood, everything the building offers - if you didn't want to leave, you wouldn't have to. I also work in the area so it's exceptionally convenient. I also really love our staff in the lobby. They're so...

Verified Resident 356451

Although staff and maintenance at Riverbank are top notch, I've had countless issues with management. They've proven to be incredibly inflexible and unresponsive at times. There is very little personalized attention and everything has to fit within a...

Verified Resident 354690

It started out as a wonderful experience, one that I would talk about to the members of the theater industry who come and go plays on Broadway and are always looking for places to rent. I would talk about how nice everybody was to be from the doorman...

Verified Resident 353626

This building is like living at a hotel resort. They have every amenity available that I would need (gym, pool, sauna, outside space, parking garage). With the upgrade to the amenities floor, the place is extremely fresh and modern. The staff is also...

Verified Resident 348001

Great views and staff but the repairs to common areas are being done by total incompetents. It's taking a lifetime. And the noise is bad and you get no compensation for for rent even tho they have taken months to redo the amenities area which should ...

Verified Resident 341956

I thoroughly enjoy Riverbank West for the high quality and safety it provides. With great staff and wonderful management I've been enjoying my stay so far and look forward to the rest of my time here.

Verified Resident 137712

Noise excludes work-hours construction noise within the building in hallways/adjacent apartments, which would be unpleasant if working from home but is hopefully temporary. Units themselves are very quiet and almost never hear the neighbors or get co...

Verified Resident 273955

The building has an amazing area to work out and pool. The Staff is always on point. I have a great view from my apt and it is close to everything you need. It's great living here and the people who live in the community is also very pleasant.

Verified Resident 328299

I choose this building because of the balcony and swimming pool. They are currently undergoing a massive common area renovation but they offered a nice rent incentive which make it a great value compared to other buildings .

Verified Resident 323943

Staff and management are great. At end of 2016 into 2017 there was a building wide gas issue but they made sure renters were accommodated with necessary equipment for everyday living. Also helped out when our unit was not available for renewal

Verified Resident 225119

It's a home. Not just apartment. I feel so great here. And this is true home. I have been here for three years. Just moved to different unit. And really like the building. Staff and location. Keep up great job.

Verified Resident 319317

Really a great experience. So far the apartment and staff have been exceptional. Hiping the level of service continues. The new finishes on the units are of great quality much better than many other rental units

Anonymous

We like to play the game, "when is everything working all at once?" There always seems to be something wrong. From the gas, electric, water, laundry, heat, elevators, constant renovations, doors, etc. - there is always a service or amenity out of com...

Anonymous

If you want to live in NYC and a third world country at the same time, this is the place for you. It's a fairly frequent occurrence when your water will be out or you won't have hot water. We went the entire winter without our heaters functioning pro...

hellskitchen777

Horribly mismanaged building. Did not have heat since November and it is now February....Cooking gas went out in December and did not get fixed until last week. Building management completely useless. Maintenance would enter the building with no noti...

Anonymous

DO NOT LIVE HERE! I've lived here 3 years and it is a beautiful building in a great neighborhood so they draw a lot of people in. BUT they have not been keeping up with the buildings maintenance over the years, just spending money to make it look pre...

Verified Resident 181326

I've actually lived in Riverbank West almost 30 years! The current management is terrible! They threaten and bully their tenants to get their way with maintenance of the apartments. Then, they come into your apartment with no warning, while you're aw...

Anonymous

I am so disappointed with this building, the management, and the way they have been handling various issues. We have been without gas for 1 month and they have not been understanding or accommodating. The compensation provided was minimal and we had ...

Anonymous

Do not live here. I've been here for just over two years, and here are a few of the issues which has been raised, and never fixed: 1) The driveway has had a huge hole in it for at least 18 months, patched with a slab of metal which clanks and bangs w...

ST55

When we found Riverbank a few years back we were so happy. Nice place and the staff is usually helpful and friendly. People at the front desk are polite and friendly. There are a lot of rules though. I was stopped at the front door one night. I was h...

Anonymous

Unfortunately this building is highly disappointing. We have not had cooking gas since SEPTEMBER! At first it was in and off and we were getting constant emails about how they were repairing and would update us in a few hours. Because we were given f...

brad96

I've lived here since 8/2016. Throughout my first 2 months there were weekly, all day long, hot water interruptions due to renovations in other units. In November, we lost heat and hot water on a long term basis. Now late Jan. 2017- many units still ...

Anonymous

This building is an absolute disaster. We didn't have heat for multiple weeks in December. They provided us with a tiny space heater as a temporary solution. I thought I was paying thousands of dollars for a "luxury" building; instead I had to sleep ...

Anonymous

I have lived in this building for about 3 months and have yet to have a week with no problems. Our gas has been out for 2+ weeks, they shut off our water about once a week and renovations are constantly happening. We signed our lease and the leasing ...

Verified Resident 77842

Building services are deteriorating, heat and hot water come and go, there is constant "renovation" in other apartments creating noise and damage. Management is unresponsive in a very polite way, expressing concern but nothing gets solved.

Verified Resident 78865

Have been in the building for more than 14 years, but over the past several month the experience has deteriorated dramatically with heat absent completely during the coldest month of the year, no gas for the past week and intermittent water interrupt...

Verified Resident 281483

So far the apartment has been great and the staff has been helpful. The tenants are clean and quiet- have had minimal problems and the problems occurred have been take in care of for the most part. The area surrounding has many bars and restaurants.

Verified Resident 123697

Riverbank West is an great place to live. The staff is exceptional and the building is maintained at the highest level. The amenities are great and the unit is spacious with a great balcony. The only downside is the noise from the traffic and constru...

Verified Resident 279636

Great building and staff. Good amenities. Flooring and ceiling issues in the apartment that were addressed by the staff but no compensation was provided to offset the inconvenience. Gym pool and other amenities well maintained. Staff is very friendly...

Verified Resident 279304

I have found the staff to be friendly and attentive. They know who I am and always say hello. The grounds are well taken care of and facilities are great. There is a free morning shuttle that gets me half way to work which has been wonderful to have ...

Verified Resident 277208

For a so-called "luxury" building, I am extremely disappointed with how stingy this building is with their heat. We should be able to use our heater at ANY TIME during the winter...not just when the outside temperature drops below 55 degrees. It has ...

Verified Resident 276063

(Typo with "renting" above.) Love this building, positive energy, friendly employees-I don't know how they remember everybody's names, but I am always very impressed. Super helpful. Would love it if the sundeck was more up to date with furniture-ther...

Verified Resident 275362

The apartment itself is great. The staff that maintains the building and the doormen and concierge are also really great. The one unfortunate thing about this building is the leasing staff. They are completely incompetent and unhelpful. Because I onl...

Verified Resident 183543

I have been very happy living at RBW over the last year. The building is clean and i enjoy the amenities. The building is in a perfect location for me since i frequently need to head over to Port Authority or Penn Station. i hope to be a resident her...

rjr10036

I have lived in this building for 26 years but of late the quality of life has badly deteriorated. Water service breaks down about every two months. Noise pollution in the neighborhood is out of control due to the initiation of new construction, espe...

Verified Resident 269317

Enjoyed living in this building. Concierge is fantastic and building security is very trustworthy. They were very helpful when we were first moving in and made the process much less stressful. Great location and great service. Would definitely recomm...

Verified Resident 269139

I just moved in so I don't feel I have the full experience yet. Overall, I am pleased with everything besides the air conditioning unit being extremely unreliable and the trash room hours being very inconvenient. I am hoping the air situation will be...

Verified Resident 267602

Riverbank West has been a wonderful experience, other than dealing with the leasing office, which made the renewal process this year very opaque and confusing with the planned renovation of the top floors. There has been an uptick in construction in ...

Verified Resident 265133

The staff member that handled me was nice and knowledgeable. Only things I don't like is that it's almost impossible to reach the leasing office by phone and that I wasn't informed of the construction outside my window, despite asking of it.

Verified Resident 207862

The building is really well kept. The doormen/staff are nice. The gym and pool are useful. The fruit at the door are great. The management co. is very corporate however. Your rent will go up annually, and they are very unapologetic about it...

Verified Resident 259513

the community is nice. the front desk and maintenance staff are great; tony always has a friendly word and smile. leasing hours are limited, but krista in particular is very friendly. I have had some issues with washers and dryers, but overall I like...

Verified Resident 258969

The building is perfect. Safe and well serviced neighbor, awesome view and renovated apartment with state of the art kitchen and oversized bathroom. The amenities are great and very well maintened, especially the pool and the 3 floor gym.

Verified Resident 258041

The services are great. Building link provides great platform to request services. Only downside is that delivery notification comes later than expected. I requested couple of services upon moving in, and I am happy with how the apartment responded w...

Verified Resident 256662

I just moved in this week and everything went very well. The building employees have all been very professional and helpful. Krista was the person I talked to and the person who helped me with the whole process. She was amazing and always ready to he...

Verified Resident 253915

Good location and friendly building. And a balcony facing south and west. The leasing office answered all of my questions either by phone or email. I was not pressured and they offered available apartments to fit my move on schedule. Great people at ...

Verified Resident 208998

Riverbank West is an amazing building to live in for a central location on the west side of Manhattan. It's a luxury building with great amenities, staff and apartments, and it's the best walk to work if you are employed in Midtown! We're steps away ...

Verified Resident 253546

The leasing office is not the best team to work with as their speed of taking care of business is very slow and they are usually not accessible by phone - but you only have to deal with them once a year. However, the apartment facilities are good and...

Verified Resident 251548

RBW has been a great experience so far! The staff are extremely helpful and friendly. Would recommend it to anyone. The amenities are amazing, especially having the gym in the building. Moving here was a very smooth transition and I am very happy I c...

Verified Resident 251382

The staff could not have been more courteous and helpful during the move-in process. Whether it was opening doors or helping get it in the elevator they went above and beyond what my expectations were. My only regret is that I did not originally move...

Verified Resident 240432

Building Staff is very professional, however leasing team and building management do not handling leasing in an appropriate way. I will not be renewing for this reason. Building staff, concierge, cleaning staff and maintenance are all terrific.

Leonardo Simoes

Great place to leave, been here over 2 years and no plans to move out any time soon.

Verified Resident 229544

Good apartment, staff and maintenance. The building is close to restaurants, supermarkets and great landscape. Kind noise because the traffic. Great experience living here! Good amenities like: academy, pool, conference room, movie room.

Verified Resident 226754

I just recently moved in but am overall very happy with the service and professionalism. They recently replaced the boiler so I've had no issues w/hot water or heat as can be seen on the majority of the low reviews on Yelp. I'd highly recommend.

Verified Resident 224529

This is my third apartment in the building. The doormen and porters are extremely attentive and kind. They make the building feel like a home not just a place where we live. The second floor amenities are great. State of the art gym and the seating a...

Verified Resident 224137

The staff is great but I don't think the building is very well maintained. We have maintenance on our water tanks quite often and I have had little maintenance items in the apt just in the last 6 months that you may not have at other buildings.xy

Verified Resident 97259

We are in our 5th year and very satisfied. My job requires I have parking and have work storage space (across the street); it could not be more perfect! Best part is the daily interaction with our front staff. We truly feel at home at Riverbank West.

Verified Resident 218303

Experience is okay; not amazing but not terrible. Amenities are decent but any shared appliances/machinery (ie laundry machines, exercise equipment) could be kept cleaner. That said, the service staff are GREAT. My apartment is a decent size with a n...

Verified Resident 77959

Good building on the west side/ historic Hell's Kitchen neighborhood with friendly and helpful staff. People that live in the building are entertainment/Broadway professionals, young professionals, seniors and students. Pleasant common areas and dece...

Verified Resident 185308

Excellent Front and maintenance staff. the layout of the apartment is exactly what I was looking for.I really enjoy the amenities area. The pool is of good size and it is a great way to spend a lazy winter afternoon (but works well on summer evenings...

Verified Resident 202303

The over all appearance of the building is nice. My complain about Riverbank West would have to be the rent. Rent should be more competitive to maintain residents who pays on time and does not cause any problem. Amenity fees per renewal is ridiculous...

Verified Resident 98642

The management staff is wonderful. So are the doormen. Courteous, attentive and they make it feel like home. Just wish the servicing of issues get followed up a bit more. After two years, still have issues with bedroom AC unit leaking. But otherwise,...

Verified Resident 201625

Nice place to live, can be noisy with tunnel traffic. Safe, up and coming neighborhood with lots of restaurants and bars within walking distance. Good staff, good maintenance crews. Would recommend, plan on staying (this is my 4th year here)

Verified Resident 200629

This is a very nice building but the management lacks transparency and is not helpful in times of need. The amenities are awesome but the pool is frequently closed. The observation deck also does not have any chairs or tables for your enjoyment. The ...

Verified Resident 199661

I have just moved in to the building but so far the staff and amenities have been second to none. I like the small touches like coffee and fruit in the lobby in the mornings and dry cleaning drop off in the building. I am very happy to have picked th...

Verified Resident 199449

Since Dec. 2014, I have had a good experience at the Riverbank West. My only concern is that the interior hallway carpeting is in dire need of replacing. It makes this "luxury" building look shabby which is a shame. It even has a bad odor sometimes.

Verified Resident 181366

This building is by far, the best run building in Manhattan. The facilities are well maintained and the staff are outstanding. I was surprised to hear the building is 28 years old, as it is so modern and well presented.There is a real sense of commun...

Verified Resident 196567

Second time living in the same unit, ironically enough. I have put more residents in the building since 2005 than any other NYC broker. This speaks to my belief and commitment to the community. Although not perfect, I stand that Riverbank West stands...

Verified Resident 196165

So far we have enjoyed living here. There are a lot of young people on our hallway, but we don't mind, they are generally pretty quiet. The construction across the street is quite annoying, but I'm pretty sure anyone in Hells Kitchen can hear that--n...

Verified Resident 195717

We love calling Riverbank home! The only frustration has been lack of hot water on some weekday mornings. Overall it's a wonderful community. The friendliness of the staff always provides a warm welcome. Love the amenities like the gym and pool!

Verified Resident 193468

Amazing community that is fabulously maintained. Problems are acknowledged and fixed quickly. Always tries to better the community with events, staff friendliness, etc. Have never had an issue with anything and is very reasonable with annual price in...

Verified Resident 193647

I have lived in this complex close to twenty years. One reason why I have stayed is because I like the way in which I am treated. The friendliness and decency of the people who work the front desk and open the door for you as well as the responsivene...

Verified Resident 76175

This has been a great building, but it is aging, for the price they charge. Parquet floors, white tile bathrooms and formika counters, popcorn ceilings and other 80s kitsch abound. The management can be terse and rude, and security measures at the do...

Verified Resident 79543

This building has made many improvements over the years but they have, also, allowed too many residents and/or tenants to live in 1-2 bedroom apartments which causes the elevators, laundry room, gym and pool to get overly crowded at the tenant's expe...

Verified Resident 187454

I love my new community. The neighbors are very friendly, the building is well maintained and the staff is helpful. The doormen are lovely, the shuttle is convenient and the coffee and fruit in the morning is so thoughtful. All in all, I'm very satis...

Verified Resident 186407

My I have thoroughly enjoyed living at Riverbank West. The staff is really really wonderful. From the front desk and door people to the maintenance staff, i have enjoyed getting to know many and exchanging greetings and smiles with all of them.

Verified Resident 186410

WE have loved living at Riverbank West so far. The amenities mixed with the convenience to the Hudson river path and the best restaurants of Hells Kitchen. I am glad I chose Riverbank! The doormen are hit and miss some are so welcoming others are har...

Verified Resident 185995

it has met my expectations. response to service requests is great. the machines in the laundry room could work better. a ping pong table in the recreational space and heavier free wights in the gym would be an improvement. other than that i enjoy liv...

Verified Resident 181798

Building is fantastic with amenities and services offered. Completely enjoy the option to have building maintenance rather then going through the trouble of finding a handy man. Thank you and keep up the great service and commitment to keeping your t...

Verified Resident 178881

Horrible move in experience. There are bed bug waivers to sign where you are liable to pay them if there is recurrent infestation suspected from your unit. You cannot use the freight elevator on weekends even with advance notice. Office staff rushes ...

Verified Resident 157980

Absolutely love Riberbank West for many reasons. The people are nice, the service is great and the view is amazing. What else could one ask for? I would definitely recommend this building to other friends and I'm sure they would be just as satisfied!

Verified Resident 157293

Lived here for 1.5 years. It's an older high rise for the neighborhood but they do a nice job keeping it fresh. The doormen do a great job, especially the day team. Crosstown shuttle in the mornings is a really nice feature. My only negative is it se...

Verified Resident 154604

Amazing. Everyone is so helpful and friendly, everything is taken care of so quickly and efficiently. Would definitely recommend for anyone looking to move in. The staff are amazing and no request is ever too hard. Everything is done with a smile

Verified Resident 154690

We have always been totally satisfied with the maintenance crew and with the concierge crew in this building. They are hard working, conscientious, friendly and are always looking out for the best interest of the tenants and the building. However, th...

Verified Resident 151583

Needs better/actual management. Hdjjdjjdjjsjdjdkdkjdndddnndndnndndnjdnndjdjfnndndnndnndndnd

Verified Resident 150889

Building is Great, unfortunately though, construction and traffic in the area have made my year experience at riverbank west extremely lowed and stressful. 11th Ave. drivers lying on their horns is one of the most unpleasant things. Probably will not...

Verified Resident 150529

My experience in a nutshell: Doormem: great Elevators: it's been very tough and inconsistent Valet: good Maintenance: great Gym: good Laundry machines: horrible. Thanks Thank you My experience in a nutshell: Doormem: great My experience in a nutshell...

Verified Resident 76173

I will not answer any of these requests again unless this requirement is removed. Stanford Myers - Apt. 36D at Riverbank West. qwertyuiopqwertyuiopqwertyuiopqwertyuiopqwertyuiopqwertyuio

Verified Resident 145001

The building is maintained with great care, with frequent upgrades to appliances and common areas. The staff are genuinely kind and friendly people, and are always available to help. Maintenance requests are handled within 24 hours and the handymen a...

Verified Resident 143126

The staff has made it a pleasure to call Riverbank West my home. From the maintenance staff to front desk concierge, the level of professionalism is very high. The dedication is obvious and the attention to detail par excellence. I am pleased.

Verified Resident 141662

Great location, friendly staff, decent value for your money. I like that the apartments have a homey feel to them. The laundry room has not been upgraded in awhile and I frequently have problems with the machines there which is annoying. I like how t...

Verified Resident 140778

Beautiful building with great amenities. Service from staff members is exceptional. As a new tenant,I felt a warm welcomed from the staff members and they were more than courteous in assisting me move in. This was such a relieve since moving can be s...

Verified Resident 77024

This is a great place to live. I would recommend Riverbank West to family and friends. The staff is very helpful and always address my concerns. The morning shuttle and the amenities are very useful. They are the reason I chose to live here versus ot...

Verified Resident 138080

Excellent Overall. I would suggest adding a rooftop in the summer where you can lay down, read books, have a drink etc... For the apartments facing the street, fedex, police department, I would install some kind of noise control windows to avoid the ...

Verified Resident 138081

Always have felt welcome calling this place my home, everyone in the building is great and I've made quite a few friends in the building since living here. The only negative experience I've had while living here was being threatened with a lawsuit be...

Verified Resident 135532

I've lived here in many units on and off for over 10 years and it has gone from an older building with decent services and upgraded amenities to horrible maintenance issues due to poor upkeep of an older building. Poor device and problems that just d...

Verified Resident 134698

I am extremely satisfied living in Riverbank West. The staff and management are very responsive and kind. The amenities are the best, and they keep them very well maintained. Coffee and fruits in the morning at the lobby is the best way to start your...

Anonymous

First - THE DOORMEN ARE GREAT and the views are nice from upper floors! Unfortunately, the good about this apartment stops there. The new management in the building are horrible (I cannot overstate how bad they are) and care only about upping the ren...

Verified Resident 134355

The building is convenient, especially with shuttle access. The building seems to have a number of problems since I moved in with their elevator service, something or other needs repair in the apartment such as sink and repeated maintenance of the ba...

Verified Resident 133174

Excellent building, with the exception of tenants who toss cigarettes from balconies. Security could be better for rooftop activities and balcony safeness. Staff is extremely professional, warm and caring. And the neighborhood is still great.

Verified Resident 78880

The doormen in the building are MAGNIFICENT and go above and beyond for the tenants. However, the management company continues to disappoint. The leasing office is slow to respond to requests, if they respond at all, and give you a feeling that you a...

Verified Resident 123475

Of all the apartments I've rented in the past 4 years. (5). Riverbank West has been the most considerate, comfortable and courteous. The entire staff from building management, front desk, doormen and women and the entire maintenance staff have been s...

Verified Resident 84610

Riverbank West has been a great place to call home, though costly. The staff is very nice, the apartments are modern, and the amenities are beautiful. It's incredibly safe and clean; and management is very open to any feedback. Maintenance is always ...

Verified Resident 119784

Wonderful great neighborhood.convenient to everything. Friendly building. Staff great very professional. Great amenities in building. Including gym pool theater and many more. Safe 24 hours doorman. Transportation Port authority.

Verified Resident 81121

I love living at Riverbank West. The management company and staff are top notch professionals. They are very friendly and courteous and the resident's best interests are paramount. The building is run very well. The Riverbank community is not too lar...

Verified Resident 118014

So far living in this building has been incredible. The doormen are top notch and very respectful. It's a sense of security along with a smiling face to come home to after a long day. The apartment is very quiet from any noise from neighbors and the ...

Verified Resident 117326

Staff is great, everyone is very friendly and helpful well needed. As I have just moved into the apartment I haven't used too many of the resources available but I don't doubt that when I need assistance, staff will be more than willing to help me ou...

Verified Resident 116631

Really good building to live in with amazing staff who takes care of you. did'nt have any issues and the people are really friendly. The amenities are good o have. Good value for money if you want to stay in the city. Good space with clean surroundin...

Verified Resident 116756

This apartment I have lived for 2yrs is very convenient to my family and has a good environment with good neighborhood. It is also included with convenient facilities by all staffs. all maintenance services have been provided during all round years

Verified Resident 84614

Great amenities! Amazing concierge staff. Management can be difficult at times when problems need addressing. Maintenance staff is quick friendly and efficient. Very safe neighborhood! Round about driveway is amazing for moving and always well kept.

Verified Resident 115535

Part time resident. Like everything about my building. Location, services, cleanliness, amenities are perfect for my circumstances. Communications between management and residents is terrific so no surprises. ---xxx---xxx---xxx

Verified Resident 115216

The Management and Building Staff is professional but sometimes late when needed. Technical issues have nothing to do with the staff that does work hard. I experienced problems with the AC, the heating, hot water, insects, noise, dirt in the hallway ...

Verified Resident 115266

Just Fabulous, Friendly and Fun . . . The leasing staff are very helpful and gracious. The Concierge Staff are more than welcoming and friendly as well as helpful. They take an interest in the tenants. The building is very clean and easy and extremel...

Verified Resident 95938

Love Riverbank West. Great amenities and the staff is top notch. I couldn't be happier that I moved here. Friends and family come over and love my place. Management is constantly investing in the building with improvements such as new exercise equipm...

Verified Resident 113381

Fantastic building. We are so happy with the space and staff. We definitely made the right decision getting an apartment here. Large living area makes the apartment itself very comfortable and the amenities are a great extra benefit. So far no compla...

Verified Resident 106338

I am always greeted when I enter and any of my questions are answered promptly. I've never had any problems but if I did, I know that they would be taken care of immediately. When I moved in and was unsure how to use the intercom system, one of the d...

Verified Resident 82313

While everything is good, we are disappointed with the continued maintenance issues we have in this building. I have never had so many issues in such a short time frame in any of the other high-rise doorman buildings i have lived in. The bathroom is ...

Verified Resident 112026

I honestly love my apt (its home) but its not because of the building. I do think I am over paying for what I am getting. Our total rent is almost 6,000 dollars and my apt does not look like a 6,000 dollar apt. I think the building management is much...

Verified Resident 111650

It's a great place, the neighborhood is classy and has everything. I was expecting a more refined maintanance in the apartment, the paint work is approximative and not worth the money of the rent. Everything else in the building is great, however the...

Verified Resident 111037

The lack of attention to our HVAC unit repair request is unacceptable!!! Not only does it make me feel unsafe but to be told my request is invalid b/c the heat is not on in the building is LAZY! We would really appreciate someone actually fixing the ...