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Bozzuto Scores Unprecedented Three-Peat as No. 1 Rated Property Management Company in the U.S.

April 26, 2017


GREENBELT, MD — April 26, 2017 — For the third consecutive year, Bozzuto has been named the Top Property Management Company for Online Reputation by Multifamily Executive Magazine and J Turner Research. This unprecedented achievement is determined by online reviews from customers.

“We are honored by this ranking because it shows us that our residents are more than just happy — we’ve earned their trust. That is the true measurement of our success,” says Stephanie L. Williams, President of Bozzuto Management. “The communities we manage are sanctuaries. We always welcome the opinions of our residents as their feedback helps our teams continue to create extraordinary experiences for them.”

This distinction is one of several awarded based on the 2016 ORA rankings.

  • In 2016, 2015 and 2014, the Kensington, a Bozzuto-managed community in Boston, was voted No. 1 on the Top 50 Individual Properties list.
  • Five Bozzuto communities rank in the 2016 Top 50 Properties list — the most from any other management company.
  • Bozzuto’s score of 79.2 is 22 points higher than the national average of 57.2.

Bozzuto works to create communities that feel extraordinary and encourage meaningful dialogue between residents and the management team. Whether through personal responses on social or via the Bozzuto Listens online resident feedback platform, every question, comment or concern is addressed quickly. Bozzuto Listens is our philosophy for listening to our customers and providing timely responses. This includes an online option (bozzutolistens.com) to help facilitate receiving customer feedback and ensuring that the feedback is shared with the right people internally.

“Bozzuto has continued its reign at the No. 1 spot as a National Multifamily Housing Council ‘Top 50 Manager’ with the best online reputation in the nation, despite increased competition. This only happens when you have the whole organization, from top to bottom, concentrated on meeting and exceeding resident needs. Bozzuto is the benchmark for how to satisfy residents,” said Joseph Batdorf, President – J Turner Research.

Recent research revealed that more than half (52 percent) of prospective apartment renters are turning to ratings and reviews at the beginning of their apartment search.[1]

The Online Reputation Assessment (ORA) Power Rankings evaluate apartment communities and management companies across the country and is considered the foremost authority for property management rankings.

About Bozzuto

The Bozzuto Group is an experiential real estate company that is continually celebrated for its developments, customer service and workplace culture. With an expertise in homebuilding, multifamily development, construction and management for itself and its clients, Bozzuto is devoted to crafting extraordinary experiences.

Founded in 1988, Bozzuto has developed, acquired and built more than 42,000 homes and apartments. Currently, it manages more than 60,000 apartments and two million square feet of retail space along the East Coast between Miami and Boston, in the Northeast and Chicago. www.bozzuto.com.

About J Turner Research

J Turner Research exclusively serves the multifamily industry. It empowers management companies with customer insights and an online reputation management platform to advance their business—enhance resident satisfaction, increase closing ratios, and improve online reputation.The company’s ORA™ (Online Reputation Assessment™) Score serves as the industry standard to measure and quantify a property’s online reputation. For more information, visit http://www.jturnerresearch.com/.

The ORA™ Methodology

The Top 10 of the 2017 NMHC Top 50 Managers is part of the ORA™ Power Rankings series developed by J Turner Research and published by Multifamily Executive (MFE). Each month, MFE features a ranking of properties and management companies based on their ORA™ (Online Reputation Assessment ™ scores) provided by J Turner Research.

The ORA™ score is an aggregate compilation of a property’s ratings across all review sites based on a monthly monitoring of the online ratings and reviews of more than 64,000 properties nationwide. Using a statistical model, a single score based on a scale of 0 to 100 is assigned to each property. This score serves as a benchmark to compare and contrast individual properties and portfolios nationally, regionally, and with competition. To learn more about ORA™ score, visit www.jturnerresearch.com/about/what-is-ora-score.

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[1] J Turner Research’s 2015 national study, Marketing to Different Generations, involving more than 25,000 residents.

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