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Ratings & Reviews

Here's what our residents and prospects are saying.

2023-02-03  

The Pilot House provides exceptional service from the moment you step through the door and meet any of the concierges. Edward and Nina are very polite, professional, and most importantly beyond helpful. Seriously if you haven't had a conversation wit...

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Yu-Ting

2023-01-16  

Really love it here and the neighborhood. The only thing bothering me is the electricity usage peaking for no reason on various days (even when we are not home and unplugged everything other than the fridge)

Jane

2023-01-14  

Apt complex is very nice, great location and staff! I love the events they host, it allows me to meet other residents and make new friends. Shoutout to Nina, she’s so nice and wonderful!

Antwanette Griffin

2023-01-13   Google

I visited pilothouse over the holidays season and loved the proximity of everything in the area walking distance and the building is well maintained also honorable mention to a gem there Edward the concierge was very pleasant & professional with his ...

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Elena

2023-01-03  

I am a new resident, so far so good :) the amenities are great and the building is clean, nice coffee maker! I appreciated the holiday community party. Thanks for the flexibility!

Marissa

2022-12-28  

Great apartment complex! The staff is very friendly, helpful, and accommodating. The surrounding area around the apartment is growing and there are many lovely restaurants and stores to choose from each day.

Alanah

2022-12-16   Google

Great apartment I love living here! The staff are all very friendly and helpful. My apartment is facing the courtyard so there is no noise from the street. The courtyard lights are on all night and I can still see them from my apartment even with my ...

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Stephanie

2022-12-16  

Thank you for creating a warm, welcoming environment. We love the resident events too - the block party and the Ugly Sweater Party were amazing! It nice having the coffee station in the lobby too.

Verified Resident

2022-12-14  

Living here has been awesome. The amenities are plentiful and convenient. I love the neighborhood and shops surrounding it as well. The people at the desk and office are so nice and helpful!

Akaash

2022-12-14  

I've enjoyed my experience at Pilot House. The amenities are nice for friends who are visiting and want a place to hang out for a while. I appreciate the level of quiet on each floor as well.

Nicholas

2022-12-14  

Our experience at pilothouse has been great so far! We appreciate the concierge's hospitality, the gym, the fast maintenance, location in the station, and overall community. My wife and I particularly love all the events you guys throw!

Yong Hun

2022-12-05  

I really enjoy leaving in pilot house. Feels safe and very clean, people are very polite. Nice place to go out and eat. Quite overall and most importantly safe.

Pulkit

2022-12-04  

The place has a peaceful vibe and the maintenance team does a great job in resolving the issues promptly. So far, would say that it's been a great experience.

Hongwei Guo

2022-11-30   Google

I have stayed in this place as my little home for 2-year overseas postgraduate degree experience from 2021 and time proved it was a damn right choice. The whole house is clean and warm, the reception clerks at the front desk are really helpful and fr...

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Stacy

2022-11-29  

I am so pleased with my apartment home I decided to sign another lease. Thank you to everyone for all that you do for the tenants. I especially love the community. Happy Holiday Everyone…

Anirudh

2022-11-28  

I've been here for over a year and I quite like it. I mentioned that some nights were noisy in my last review, and somehow that seems to have changed. The community aspect seems to have died down a bit so more frequent community events would be welco...

Marcella Stokes

2022-11-16   Google

Lovely location, great amenities, and Jessica and Edward was very hospitable.

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Veronique Graves

2022-11-10   Google

Special thanks to Nina, Edward and Brittany along with the concierge team for being so pleasant, professional and kind!

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Kacey Amrita Davidson Carmichael

2022-11-08   Google

Appreciating Edward’s kindness and skill at the front desk.

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Breyiana Moody

2022-10-31   Google

Edward and Nina makes this apt a great place to live. Very warm , helpful and present. Great working spaces! The trash room needs attention. Attracts fruit flies and leaves the hallway with an unpleasant smell. I’ve reported this, still happens fro...

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Michelene Coulbary

2022-10-25   Google

Edward is a phenomenal concierge! His personality and smile are a great way to start the day. He’s extremely knowledgeable about the property and it’s surrounding area.

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2022-10-20  

We have been pleased living at Pilot House over the last 15 months. The complex is located in a nice, quiet area with the convenience of The Station at Riverdale Park. The Rhode Island Trolley Trail is steps from the building and close to University ...

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2022-10-20  

I love coming home to Pilot House. Edward, Nina, and Alex are so welcoming always at concierge. Edward gives me peace and joy as I go out for my day. Nina makes me feel like I'm coming home to a friend. Alex is kind and friendly from dusk to dawn. Th...

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Mark Stratton

2022-10-19   Google

Edward is always extremely helpful at concierge!!

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Marcel Louisy

2022-10-16   Google

I got a head start on the moving process and decided to tour Pilot House this past weekend. Although I am not looking to move in until later on this year, the leaser there, Brooklyn, was very patient and showed me three different two bedroom floor pl...

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Liza Freeman

2022-10-15   Google

I had the most astonishing tour with Brooklyn! The property is super clean and the customer service is top notch. Plus it really convenient to local spots. 10/10 would recommend :)

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Steven Lee

2022-10-14   Google

Edward from the front desk is very friendly. He helped us without hesitation and we are very grateful for what he did. Would recommend him as a five-star employee here!

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Emily

2022-10-13  

Pilot House has overall been a positive experience. The concierge team is always happy and helpful. There are certain drawbacks like the cost of parking, certain doors not having fob readers so you can't use them and the walls seems to be paper thin.

Isaac Feldman

2022-10-12   Google

We have had an amazing experience living at Pilot House. Common areas are always clean and organized, Jessica and the rest of the leasing/management team are always quick to respond to concerns and questions, and are very friendly. Maintenance is pro...

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Rob Walker

2022-10-11   Google

My wife and I just moved in about a month ago and LOVE everything about this apartment complex. The unit itself is very nice and spacious, the amenities are amazing (gym, secure assigned parking, courtyard, all the staff events and posting of events ...

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Joshua DeBell

2022-10-10   Google

Great service from concierges. Espically Edward.

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lamar mickles

2022-10-10   Google

3 words! EXCELLENT , EXPERIENCE , EDWARD! I've seen alot of reviews comending a gentleman named Edward and now I see why. I came in a month ago to ask about information on the property and available units. Edward not only greeted me with a warm smile...

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Kristina Noland

2022-10-07   Google

We have been for some time now and love it! When we got our keys, Edward was beyond helpful and kind. He assigned perfect parking spots for us and helped reserve the elevators for the movers. I had many questions, and he stepped in for a leasing agen...

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Chris M

2022-10-07   Google

The customer service here is impeccable! Thank you so much to Edward for the great experience and base of knowledge, making this my smoothest visit to a property yet!

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Yeezy

2022-10-06   Google

Great concierge Good customer service when i came to check the availability and move in date of my move Edward was awesome and really made me feel like this could be my new home.

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Elvis Le

2022-10-05   Google

We are thankful to live here. I'm most thankful for the staff, their attentiveness and willingness to serve. Edward has been kind to offer his friendship beyond the desk, and Nina has greeted our guests with the greatest hospitality. As one would exp...

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aya m

2022-09-20   Google

I have been living her for over a year now. The concierge are all so friendly. Nina and Edward specifically are so sweet and always have a smile on their face. They’re always so helpful. The building also is very nice and clean and I definitely wou...

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Jessica

2022-09-18  

My experience has been great so far. Everyone is welcoming and friendly. The community is amazing! We are always getting notifications for any upcoming events and packages.

Shubham Ramraja

2022-09-10  

I have enjoyed my time at pilot house. I love the neighborhood. Everything is easily accessible. Especially the the management is very helpful.

Akaash Beher

2022-09-07   Google

I enjoy the amenities provided as well as the layout of the apartment. The neighbor is safe and has a lot of restaurants. Edward who's at the concierge desk is respectful and a pleasure to talk to

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Verified Resident

2022-09-03  

I've been appreciating the upkeep and charm of The Station neighborhood! Le Fantome Food Hall has been a really nice addition to the area. The resident appreciation events have been cute too!

chalala Vasquez

2022-09-01   Google

Estoy muy contento con el lugar ,Los de mantenimieto personal muy capacitance, les recomiendo el edificio.

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Marissa

2022-09-01  

Overall, my experience has been a positive one. I love my apartment, the location and the community. I think the one area of improvement would just be management response to issues but usually the concierge is always available and helpful.

Pulkit

2022-09-01  

The place has a peaceful vibe and is well maintained. The management does a great job in communicating and the service team promptly deals with the issues.

Samuel Howard

2022-08-31   Google

I needed to take a moment out to say that the front desk staff is unbelievable. Shouts out to Edward and Nina for providing the best customer service in the world. I love this place.

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harrisjrglenn

2022-08-31   Google

They have front desk crew in the DMV big shoutout to Nina, Edward, and Brittany!!!!

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Akaash

2022-08-31  

I enjoy the staff who are present, they are very helpful with regards to lease and property management. The facilities are nice are open 24/7 given that you have key access. The events that are hosted are also fun!

Carroll L Fitzhugh

2022-08-29   Google

Edward Williams III is a wonderful employee. Always ready to help without being asked. Pleasant and fun to be around. I would like to add information about another outstanding employee: Nina Montgomery. Since I have been a resident here. Nina has alw...

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Yu-Ting

2022-08-29  

Absolutely loved this community. Our floor plan is so nice and I love how everything is so new. The lobby and amenities are always so clean and the concierge are all super friendly. Would not have picked anywhere else to live.

Vinit

2022-08-26  

Great place to live at. Location is in very nice community with lot of fun stuff around. Very pet friendly. The managing staff is awesome and front desk people are also very sweet. Highly recomended.

Malik Miller

2022-08-24   Google

Nina, Brittany, and Edward really go a long way toward making Pilot House feel like home. It honestly feels like they are my extended family and have been nothing but helpful, supportive, and a joy to talk to. The overall area is great and seem like ...

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Kailah S

2022-08-24   Google

Maintenance comes quickly, concierge team is the greatest. Edward, Nina and Brittany are like family to me since I moved here. Always so thoughtful and caring. Apartment complex has tons of events for the community. Pricing could be better. It's more...

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Philip Cho

2022-08-23   Google

Edward Williams is always very helpful and professional. He should get a promotion!

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Anirudh

2022-08-20  

I like staying here. feel bad that my 1500$ credit was taken away from me so -1 for that. Like the pet friendly setting but nights are noisy

徐伟聪

2022-08-19   Google

I really love living here, peaceful community. Edward helped my friends late move in today, so kind.

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Harun Jackson

2022-08-18   Google

Clean beautifully structured and the hospitality was incredible. The concierge Edward Williams was an amazing host and guide. 🙏🏿🙏🏿🙏🏿

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Cory

2022-08-17  

There needs to be more oversight and enforcement of the parking garage. One of the vehicles parked next to my spot does not have a parking sticker (which it was made clear we need to park in reserved spots) and is often encroaching on my space.

Ayah

2022-08-16  

I love being in this community. Everyone is very kind and sweet. The concierge are almost always friendly and there are events often. I would definitely recommend it

Shikha

2022-08-16  

Management and maintenance are great! The apartments are really nice. Community events are a lot of fun. There aren't that many amenities though

Jamie Carter

2022-08-15   Google

Beautiful units and very helpful staff. Edward is the the best part of the team he helped greatly!

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Saccharine Soul

2022-08-13   Google

The staff here is amazing, but a special thanks to Edward Williams III the concierge! He helped me so much, it was such a pleasure interacting with him. Amazing, kind & personable! A great attribute to the property.

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Andrew Adams

2022-08-12   Google

I have nothing but high praise for Pilot House. Very clean and new facility. The fitness center has a nice variety of machines that are kept in good order. I love the business center and its free black and white printing (color is available for a low...

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Kennard Lee

2022-08-11   Google

Great building. Edward was the best, Thank you for having a great concierge like him, Great guy, awesome personality. He’s best for business.

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Devante Collins

2022-08-11   Google

Clean, beautiful property. Staff is warming and friendly. Edward especially was very helpful.

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Jordan Thomas

2022-08-11   Google

Beautiful Property, the staff is friendly! The concierge at the front, Edward, was very helpful, a shining example of the sort of service you can expect here!

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Briana Currie-Gill

2022-08-02   Google

The pilot house is a great place to live! The staff are responsive in a timely manner and always goes above and beyond to keep their residents happy. I also have to send a special shoutout to Nina, she rocks and is great at what she does!

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Thomas

2022-07-29  

Living at the pilot house is great awesome location walking distance to lots of stores. We love Burtons the happy hour is great staff is wonderful

Stacy

2022-07-29  

Great Community.Friendly neighbors and the staff are wonderful. I would recommend this apartment to my friends. Looking forward to another year at pilot house.

Verified Resident

2022-07-27  

Love the friendly faces and amenities. My move in went smoothly by reserving the loading dock and maintenance requests were taken care of the next morning.

Verified Resident

2022-07-10  

It is a nice and friendly community. The amenities are keep clean and the attentive staff are prompt and attentive. The staff does a good job of putting on events to cultivate a sense of community.

Liang

2022-07-08  

Great apartment and people are very friendly. There’s Whole Food market and all kinds restaurants next to it. The only disappointed is there’s no swimming pool.

Rebecca

2022-06-29  

Very good place with good people, the staff is very friendly, the apartment is always clean. The neighbourhood is very friendly too. Nothing but good things

Nkili

2022-06-21  

Nina is the afternoon shift concierge. She is amazing. She really honors the Bozzuto way and standards of operations and she follows through. This is an opportunity for the management team here. They need a bit more consistency when it comes to over ...

Erin

2022-06-10  

Pilot House is a beautiful community. We love that management works hard to listen to our feedback and continually improve our experience. The concierge service is top-notch. Maintenance is quick and efficient. Thank you for making our home so fantas...

Alaa

2022-05-31  

Love the community, and the building. However, I wish the maintenance service is improved a bit. The water always seems to have a weird smell. The first time we complained they just said to leave the water open to get the dirty water out of the tank ...

Shreelekha

2022-05-14  

Love the staff here everyone is very kind! Things feel safe and good. The only issue is the light sensors in the stairwell, they don’t work always so sometimes I am stuck worrying in the dark if I’m about to trip and fall

Jacqueline

2022-05-12  

We’ve loved living at Pilot House. The staff are super friendly, helpful, and extremely responsive. We’ve been here about 8 months now and have felt that commutation has always been prompt and transparent. We also love the location and amenities.

Danilo

2022-05-06  

We're really happy with the community and how the leasing process went smoothly. Lease office staff was very attentive and responsive, and addressed all issues quickly. So far, everything has been perfect.

Kayla

2022-04-29  

I’ve had a wonderful time! The staff is remarkable and always so helpful, especially maintenance! Whatever issue I have Eaton is also so quick and helpful! Will most definitely be recommending this place!

Jane

2022-04-29  

PilotHouse is great, lovely neighborhood location, friendly staff. Only complaint is that the walls are very thin so I can hear my neighbors very easily.

Velvet Abercrumbie

2022-04-26   Google

I’m editing this review to as my previous concerns have been addressed. 4/29/2022 Review Comments Once the GM became aware of my concerns, she quickly took action. Also, amenities have been updated as initially promised. The concierge and leasing o...

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Jared

2022-04-20  

Great location and amenities/newness of the residence is worth the price. Staff is friendly and attentive. Wish bozzutto hosted more resident socials.

Sumitkumar

2022-04-18  

Awesome place to live. Most of the things you need can be found around the building but the place is a *bit* pricey, but if you are okay with that, it's a great place to live.

Anonymous Anonymous

2022-04-17   Google

Worst property I have ever stayed, you can hear everything through both the walls and the windows even when the windows are closed. Not the nicest neighborhood either, I can hear people fighting on the street, every car honk, I wake up in the middle ...

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Carroll

2022-04-02  

Hallway carpeting needs to be cleaned more often especially on the 3rd floor. Otherwise living in the Pilot House is a dream. Service requests are always handled quickly and efficiently. The concierge desk personnel are very helpful and friendly.

Rebecca

2022-03-29  

Im liking it so far, good community. Beautiful house too. Managment is very good and fast to help with problems. Its convenient to have stores so close by too

Verified Resident

2022-03-28  

Great experience so far! We've been enjoying the neighborhood and secured package system. The parking is expensive and the garage is sometimes unkempt (trash, parties). Hope they don't increase the rent next year, or I think it won't be as worthwhile...

Brian Lipman

2022-03-26   Google

Wow

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Verified Resident

2022-03-25  

Pleasant and clean place to live. Staff is nice. Just wish there were more onsite amenities such as dog washing station, provided recycling bins and service, and/or extra storage spaces for small apartments.

Michellay

2022-03-19  

Pilot House is a great community and features a very nice living space. With fun and interactive events on a monthly basis, the apartment complex really creates a positive living environment.

Verified Resident

2022-03-19  

I wish the quiet hours and non-smoking policy are enforced better, given the luxurious branding and the price. Otherwise, the staff is friendly and helpful and the building is new and nice.

2022-03-17  

This apartment community is wonderful to live in. Amenities are top notch, but the highlight of the high night has got to be Nina the concierge! She makes you feel right at home from the first moment you step in the building. A warm, inviting smile a...

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Pulkit

2022-03-16  

The infrastructure is new and what stood out was the way how all the things are managed. The staff is friendly and any complaints are resolved in a timely manner. Overall, pretty nice experience.

Verified Resident

2022-03-13  

I really like pilot residents but there have been hiccups in the time I’ve been here. Overall it’s been a great experience and it seems as though the property is constantly improving.

Rachel

2022-03-12  

absolutely love living here!!! amazing staff, beautiful facilities, friendly neighbors. it's just a lovely place to call home! not to mention the great community around us.

Steven

2022-03-12  

Staff here are efficient, warm, and nice. Will recommend here! It is a great apartment to live with! One small thing to improve is the printer have not yet been install.

Marissa

2022-03-11  

Overall, I've had a great experience at Pilot House. As with any new buildings, there were some "growing pains" but the staff has been so accommodating and helpful. It is a beautiful building with modern amenities and I'm happy that I live there.

Sung Eun

2022-03-11  

I love my apartments. This apartment and my room makes me very relax and happy, when i am very sad or stressful. So everyday when i finish all my class, i just really excited to come to my house🥰 Staff also nice, furniture also new and pretty and ...

Michael Butler

2022-02-28   Google

Nina is the kindest, most considerate and experienced concierge I’ve met. She (without exaggeration) knows every tenant in the building by name, and treats us all with respect with every interaction. The building is wonderful on its own accord, but...

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Juliana Winters

2022-02-26   Google

I’ve really enjoyed living here. It’s safe and the staff is truly wonderful. Nina, in particular, is such a highlight of my time here. She makes an effort to be kind to everyone who walks up to her desk and it really shows. Pilot House is miles a...

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Briana C

2022-02-18   Google

Great neighborhood - beautiful units. I had a great tour with Maria from the front office. She was very insightful and made the experience a great one! I have recommended this property to friends of mine that are in the market as well!

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Sierra Oates

2022-02-17   Google

I love Ms. Nina! She is the best. The facility is really nice and I enjoy living so close to the college park area and Prince George’s plaza. This has been a great experience so far!

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2022-02-15  

Living at Pilot House comes with all the bells & whistles. The amenities are above and beyond our expectations. Community living seems to be the emphasis of the professional and friendly staff. Pilot House is conveniently located in Riverdale Park, M...

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Yini Casibang (College Park)

2022-02-15   Google

Enjoy living here! Maintenance is quick to fix things, great amenities, and awesome staff! Shout out to Nina for being the best staff!

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2022-02-14  

Pilot house is an excellent place to live. The staff is very friendly and always ready to help with anything we need. They have many events through out the month that are so fun and thoughtful. I really feel appreciated here at Pilot House. I would l...

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HG

2022-02-13   Google

The building is pretty nice with good amenities, including a beautiful courtyard. My apartment is nice and spacious with modern finishings, and a beautiful view. However, there are somethings that I don't like about this property. I have made numerou...

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Kris B.D.

2022-02-11   Google

Love the community. Nice modern apartment, decent gym, various layouts. Building staff (leasing office, concierge staff, security, maintenance) are all polite and helpful. I only have a few complaints/issues: 1) similar apartment communities like thi...

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2022-02-08  

My wife and I moved into the Pilot House last summer after searching the DMV for our next apartment. When we found the Pilot House we fell in love with the location as it is walking distance to a Whole Foods, plenty of restaurants and most importantl...

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Mo Sunshine

2021-12-12   Google

We have had the pleasure of touring Pilot House as we look for the right home for my sister and myself. The staff was always so helpful in answering all our many questions and the area is awesome. The property is beautiful, of course and we wish they...

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JACK APIBUNYOPAS

2021-10-13   Google

My wife and I moved to the Pilot House 2 months ago and absolutely love our new apartment. It's conveniently located next to a Whole Foods, many restaurants and a great trail to walk or ride our bikes on. The complex is clean and the amenities are gr...

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