Bethesda, MD

Daytime Resident Experience Associate

New

Full-Time Resident Concierge & Front Desk

At Bozzuto, every team member shares a deep commitment to doing good for those around us. We live this each day by designing, building, managing and maintaining one-of-a-kind residences. Whether it’s the talent within our communities or the expertise across our property operations teams, we work together to make extraordinary happen for our clients, residents and fellow team members.

Our people are dedicated to delivering exceptional experiences to everyone we serve including each other. This shared purpose drives us to excel in every role and fosters a welcoming, inclusive workplace where teamwork thrives. Guided by our core values of concern, creativity, passion and the pursuit of perfection, we are inspired and empowered to reach higher, unlock our full potential and be truly extraordinary.

Primary Responsibilities:

As the Daytime Resident Experience Associate (Monday-Friday, 7AM-3PM & 3 Saturdays per month, 10AM-5PM), you’re the first person prospects and residents meet when they come home. You take ownership and pride in creating stellar first impressions and building ongoing positive relationships. Your natural ability to strike up a conversation and make people feel “at home” is what enables you to excel. You enjoy personalizing every interaction and consider it a challenge to learn the names and favorite things of all of your customers (that goes for four-legged residents too)

As a Resident Experience Associate, your primary responsibilities include:

Converting leads into community tours by following up with all prospects and providing helpful and compelling information about the community and neighborhood
Contributing to desired occupancy levels by coordinating tours of the community with the leasing team
Solving problems and providing timely assistance to residents and prospects with care
Planning and executing meaningful events and activities that engage residents and foster a sense of community
Building brand loyalty and achieving resident retention goals by ensuring a consistently positive experience and a meticulously cared for community
Generating awareness, interest and excitement via social media
Encouraging happy customers to share the love by writing reviews on social networking sites
Obsessively organizing front desk logs, package rooms, club room reservations and freight elevators
Working weekends or evenings depending on the shift
A willingness to obtain a leasing license within your first 90 days of employment

You Create Value by:

Engaging people in meaningful conversations that demonstrate your concern and genuine desire to make them feel at home
Solving problems for your customers and treating them like you would your best friend
Meticulously following up with everyone
Playing an active role in making certain the community is impeccable
Jumping in and covering for team members when needed
Seeking out opportunities to enhance the customer’s experience

What You Bring to Us:

2+ years’ experience in a hospitality, retail, travel or hotel environment
Outstanding communication skills, both written and verbal
A sharp professional appearance
Competent with various software, apps and computer programs
An eye for detail and a knack for anticipating a customer’s needs
A customer-focused mentality
Ability to lift up to 25 pounds (we deliver a lot of packages during the holidays!)

Salary Range

$24.04—$25 USD

When you join Bozzuto, you're not just accepting a job; you are becoming part of a community that cares about your overall well-being and professional growth. We recognize that our team members are the core of our business, and we are committed to taking care of them so they can deliver outstanding experiences to our residents. In addition to an award-winning culture, our benefits take into consideration everything from career development, retirement, family matters and health and wellness.

Working on our team and in this position, you can expect:

Competitive compensation.
Health & wellness benefits. We offer coverage for medical, dental, and vision, including access to the best doctors at an affordable price.
Paid leave. We provide 20 days of paid time off plus holidays.
Retirement planning. We offer a 401k program with a company match.
Tuition reimbursement. Plus, many other programs to support career development and growth.
A place you belong. We proudly offer a diverse range of employee resource groups, providing opportunities for our employees to connect over shared experiences, backgrounds, and cultures.

Bozzuto is proudly an Equal Opportunity Employer.

Bozzuto uses AI-enabled tools to enhance candidate sourcing in the recruitment process by helping identify qualified candidates for open positions.

Apply For This Job

*indicates a required field

Upload Attachments

Upload CV * ( File size must not exceed 2 MB. Accepted file types: pdf, doc, docx, txt, rtf )*

Attachment *

(Accepted file types: pdf, doc, docx, txt, rtf)

Upload Cover Letter ( File size must not exceed 2 MB. Accepted file types: pdf, doc, docx, txt, rtf )

Attachment

(Accepted file types: pdf, doc, docx, txt, rtf)

Type Your Cover Letter Manually

Contact Information

First Name*

Last Name*

Email Address*

Phone Number*

Please provide your address in the format below: 123 Main St.*

Please provide your address in the format below Apt/Suite: ###

Please provide your City.*

Please provide your State.*

Please provide your Zip Code.*

Compliance Questions

Preferred First Name

If you provided a phone number, do you consent to receive follow up communication via text message (or SMS message) regarding your application status? You can always reply STOP to opt out.*

Are you at least 18 years of age?*

Are you legally eligible to work for any company within the US? If no, please explain.*

Will you now, or in the future, require sponsorship to legally work in the U.S.? If yes, please explain.*

Have you held prior employment or completed education under another name? If yes, please indicate the other names used.*

Are you a former Bozzuto employee? If so, in what capacity?*

Are you currently a resident of a Bozzuto community? If yes, please provide the name of your community. If no, type N/A.*

How did you hear about us?*

If you chose "Referral by Bozzuto Employee" or "Referral by Bozzuto Resident," enter the full name of the referring person (one name only). Otherwise, type N/A.*

Have you ever been terminated from a job? If yes, please provide the company name, dates of employment and reason for termination.*

Are you able to perform the physical requirements of the job, with or without an accommodation?*

Our residents love to get packages almost as much as we love delivering them. Can you stand for extended periods, bend and lift up to 25 pounds? If no, please explain or outline your required accommodation.*

Which shift(s) are you available to work for full time employment? Select all that apply.*

Mon-Fri 7am-3pm

Mon-Fri 3pm-11pm

Sun-Thurs 11pm-7am

All of the above

Do you have experience in hospitality, retail, restaurant or customer service?*

In some jurisdictions, it is necessary to either deactivate your real estate license or hang it with our broker. If you have an active license, are you willing to do this?*

Yes

N/A

LinkedIn Profile

What is your expectation regarding compensation? Please provide a numerical value.*

Privacy Notice

Bozzuto's Privacy Policy applies to employees, contract employees ("contractors") and employee applicants. Click the hyperlink to view the Bozzuto Privacy Policy.

BY CHECKING THIS BOX, I AFFIRM THAT I HAVE READ, UNDERSTAND, AND AGREE WITH THE ABOVE STATEMENTS. I FURTHER AGREE THAT MY ELECTRONIC SIGNATURE WITH RESPECT TO THE ABOVE STATEMENTS IS INTENDED TO AUTHENTICATE THIS WRITING AND TO HAVE THE SAME FORCE AND EFFECT AS A MANUAL SIGNATURE. I AGREE THAT I MAY ELECTRONICALLY SIGN THIS FORM BY CHECKING THIS BOX.

I Agree

Acknowledgement for Employment Application

We appreciate your interest in a career with Bozzuto. By completing the application process for consideration of employment, you agree to the terms and conditions of Bozzuto's Agreement to Arbitration, available to view at Agreement to Arbitrate and FAQs.

You understand that, where permissible under applicable federal, state, or local law, you may be subject to a pre-employment background check after receiving a conditional offer of employment to investigate your criminal background, driving record, credit history, and/or other matters related to your suitability for employment. You understand that a separate disclosure and consent form will be provided to you prior to any background check. You understand that employment with Bozzuto is contingent on your providing sufficient documentation necessary to establish your identity and eligibility to work in the United States. You understand and agree that, if hired, your employment with Bozzuto will be at will, which means employment is for an indefinite period of time and may be terminated by yourself or Bozzuto at any time, with or without cause, and with or without notice. You certify that all of the above information is true and complete, consent to verification by Bozzuto of the responses and information you provide in the application subject to applicable federal, state, or local requirements, and you understand that any falsification or omission of information made by you may disqualify you from further consideration for employment or, if hired, may result in your termination at any time during the period of your employment, regardless of the amount of time that has passed.

Note: An offer of employment is conditioned upon complying with Bozzuto's requirements including, but not limited to, signing a separate disclosure and consent form prior to any background check.

Bozzuto's Privacy Policy applies to employees, contract employees ("contractors") and employee applicants. Click the hyperlink to view the Bozzuto Privacy Policy.

Arizona Applicants Only: Smoking is prohibited in all places of employment within the State of Arizona.

California Applicants Only: Bozzuto will consider qualified applicants with a criminal history under the California Fair Chance Act. You do not need to disclose your criminal history or participate in a background check until a conditional job offer is made to you. After making a conditional offer and running a background check, if Bozzuto is concerned about a conviction that is directly related to the job, you will be given the chance to explain the circumstances surrounding the conviction, provide mitigating evidence, or challenge the accuracy of the background report. For more on the Fair Chance Act, visit the California Civil Rights department's Fair Chance Act website, available at https://calcivilrights.ca.gov/fair-chance-act/.

Maryland Applicants Only: UNDER MARYLAND LAW, AN EMPLOYER MAY NOT REQUIRE OR DEMAND, AS A CONDITION OF EMPLOYMENT, PROSPECTIVE EMPLOYMENT, OR CONTINUED EMPLOYMENT, THAT AN INDIVIDUAL SUBMIT TO OR TAKE A POLYGRAPH EXAMINATION OR SIMILA RTEST. AN EMPLOYER WHO VIOLATES THIS LAW IS GUILTY OF A MISDEMEANOR AND SUBJECT TO A FINE NOT EXCEEDING $100.

Massachusetts Applicants Only: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability. Under Massachusetts law, an employer is prohibited from making written, preemployment inquiries of an applicant about criminal history. MASSACHUSETTS APPLICANTS SHOULD NOT RESPOND TO ANY OF THE QUESTIONS SEEKING CRIMINAL RECORD INFORMATION. Applicants may include in experience history any verified work performed on a volunteer basis.

Minnesota Applicants Only: DO NOT FILL IN ANY INFORMATION ABOUT CRIMINAL HISTORY.

Rhode Island Applicants Only: Bozzuto is subject to the Rhode Island Workers' Compensation Act (R.I. Gen. Laws §§ 28-29-1 to 28-38-25).

I Agree

Optional Demographic Questions

We invite candidates to optionally share their demographic background. Bozzuto is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Bozzuto does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws.

How would you describe your gender identity?

How would you describe your racial/ethnic background?

Do you have a disability or chronic condition (physical, visual, auditory, cognitive, mental, emotional, or other) that substantially limits one or more of your major life activities, including mobility, communication (seeing, hearing, speaking), and lear

Are you a veteran or active member of the United States Armed Forces?