Edina, MN

Daytime Resident Associate

New

Full-Time Resident Concierge & Front Desk

At Bozzuto, every team member shares a deep commitment to doing good for those around us. We live this each day by designing, building, managing and maintaining one-of-a-kind residences. Whether it’s the talent within our communities or the expertise across our property operations teams, we work together to make extraordinary happen for our clients, residents and fellow team members.

Our people are dedicated to delivering exceptional experiences to everyone we serve including each other. This shared purpose drives us to excel in every role and fosters a welcoming, inclusive workplace where teamwork thrives. Guided by our core values of concern, creativity, passion and the pursuit of perfection, we are inspired and empowered to reach higher, unlock our full potential and be truly extraordinary.

Primary Responsibilities:

As the Resident Experience Associate, you’re the first person prospects and residents meet when they come home. You take ownership and pride in creating stellar first impressions and building ongoing positive relationships. Your natural ability to strike up a conversation and make people feel “at home” is what enables you to excel. You enjoy personalizing every interaction and consider it a challenge to learn the names and favorite things of all of your customers (that goes for four-legged residents too)

As a Resident Experience Associate (Tuesday - Saturday &Some Sundays : 8:30am-4:30p), your primary responsibilities include:

Converting leads into community tours by following up with all prospects and providing helpful and compelling information about the community and neighborhood
Contributing to desired occupancy levels by coordinating tours of the community with the leasing team
Solving problems and providing timely assistance to residents and prospects with care
Planning and executing meaningful events and activities that engage residents and foster a sense of community
Building brand loyalty and achieving resident retention goals by ensuring a consistently positive experience and a meticulously cared for community
Generating awareness, interest and excitement via social media
Encouraging happy customers to share the love by writing reviews on social networking sites
Obsessively organizing front desk logs, package rooms, club room reservations and freight elevators
Working weekends or evenings depending on the shift
A willingness to obtain a leasing license within your first 90 days of employment

You Create Value by:

Engaging people in meaningful conversations that demonstrate your concern and genuine desire to make them feel at home
Solving problems for your customers and treating them like you would your best friend
Meticulously following up with everyone
Playing an active role in making certain the community is impeccable
Jumping in and covering for team members when needed
Seeking out opportunities to enhance the customer’s experience

What You Bring to Us:

2+ years’ experience in a hospitality, retail, travel or hotel environment
Outstanding communication skills, both written and verbal
A sharp professional appearance
Competent with various software, apps and computer programs
An eye for detail and a knack for anticipating a customer’s needs
A customer-focused mentality
Ability to lift up to 25 pounds (we deliver a lot of packages during the holidays!)

Salary Range

$41,200—$47,000 USD

When you join Bozzuto, you're not just accepting a job; you are becoming part of a community that cares about your overall well-being and professional growth. We recognize that our team members are the core of our business, and we are committed to taking care of them so they can deliver outstanding experiences to our residents. In addition to an award-winning culture, our benefits take into consideration everything from career development, retirement, family matters and health and wellness.

Working on our team and in this position, you can expect:

Competitive compensation.
Health & wellness benefits. We offer coverage for medical, dental, and vision, including access to the best doctors at an affordable price.
Paid leave. We provide 20 days of paid time off plus holidays.
Retirement planning. We offer a 401k program with a company match.
Tuition reimbursement. Plus, many other programs to support career development and growth.
A place you belong. We proudly offer a diverse range of employee resource groups, providing opportunities for our employees to connect over shared experiences, backgrounds, and cultures.

Bozzuto is proudly an Equal Opportunity Employer.

Bozzuto uses AI-enabled tools to enhance candidate sourcing in the recruitment process by helping identify qualified candidates for open positions.

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You understand that, where permissible under applicable federal, state, or local law, you may be subject to a pre-employment background check after receiving a conditional offer of employment to investigate your criminal background, driving record, credit history, and/or other matters related to your suitability for employment. You understand that a separate disclosure and consent form will be provided to you prior to any background check. You understand that employment with Bozzuto is contingent on your providing sufficient documentation necessary to establish your identity and eligibility to work in the United States. You understand and agree that, if hired, your employment with Bozzuto will be at will, which means employment is for an indefinite period of time and may be terminated by yourself or Bozzuto at any time, with or without cause, and with or without notice. You certify that all of the above information is true and complete, consent to verification by Bozzuto of the responses and information you provide in the application subject to applicable federal, state, or local requirements, and you understand that any falsification or omission of information made by you may disqualify you from further consideration for employment or, if hired, may result in your termination at any time during the period of your employment, regardless of the amount of time that has passed.

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