At Bozzuto, every team member shares a deep commitment to doing good for those around us. We live this each day by designing, building, managing and maintaining one-of-a-kind residences. Whether it’s the talent within our communities or the expertise across our property operations teams, we work together to make extraordinary happen for our clients, residents and fellow team members.
Our people are dedicated to delivering exceptional experiences to everyone we serve including each other. This shared purpose drives us to excel in every role and fosters a welcoming, inclusive workplace where teamwork thrives. Guided by our core values of concern, creativity, passion and the pursuit of perfection, we are inspired and empowered to reach higher, unlock our full potential and be truly extraordinary.
Primary Responsibilities:
As a Senior Property Manager (Senior General Manager), your primary responsibilities include:
- Leading by example and being a role model for the standards and behaviors consistent with the core values and culture of Bozzuto
- Inspiring the team to effectively execute sales, marketing and operational activities that achieve budgeted occupancy and customer retention goals
- Managing the financial performance of the property in accordance with the established budget
- Effectively coaching all team members to understand how they contribute to the big picture
- Creating and delivering timely and accurate financial and operational performance reports to clients and ownership groups that clearly explain operational effectiveness, trends and variances
- Cultivating and maintaining strong, loyal relationships with all constituents—owners, residents, employees and vendors
- Being an expert on the competitive marketplace and effectively coaching the team to proficiency in differentiating the community and Bozzuto from competition
- Partnering with consumer marketing to implement marketing strategies that position the community as a destination for people seeking engaged and enriched living experiences
- Creating an operating environment that assures consistent guest satisfaction and yields outstanding customer satisfaction ratings and community reviews
- Working weekends when prospective residents are out looking for their new home—one weekend per month with two days off during the week
- Inspiring the professional growth and development of all team members by encouraging knowledge sharing and collaboration
- Supporting participation in training and educational opportunities
You Create Value by:
- Leading day to day operations across multiple functions, ensuring compliance with service levels, business objectives, and operational excellence while driving process across cross-functional process improvements
- Managing executive client relationships by serving as the primary point of contact, leading operational reviews, resolving escalated issues, and fostering long-term partnerships
- Preparing and analyzing high volume operations reports and key performance indicators, delivering actionable insights and strategic recommendation to improve performance, efficiency, and client satisfaction
- Building a motivating environment that encourages your team to give their very best
- Coaching in the moment and providing team members with opportunities to develop their skills while simultaneously developing your own
- Proactively managing the performance of all team members through performance reviews, regular constructive feedback and development/growth plans
- Connecting with people by engaging in meaningful conversations that demonstrate your concern and genuine desire to make them feel at home
- Taking responsibility for customers’ problems, making sure they’re solved and treating them like you would your best friend
- You play an active role in making certain the community is impeccable
- You roll up your sleeves and assist team members—no job is “below your pay grade”
What You Bring to Us:
- 4 year college degree or equivalent relevant experience
- 5+ years of experience in the property management, hospitality or retail industries
- DC PM License is required
- A track record of success building, developing and retaining high-performing teams
- A track record of building and maintaining strong relationships with clients, investors, ownership groups and vendors
- Experience managing a budget and/or P&L
- Proficiency with industry software (YARDI), apps and computer programs
- Strong financial skills with a basic knowledge of generally accepted accounting principles (GAAP)
- Outstanding communication skills, both written and verbal
- A sharp professional appearance
This position is eligible for additional bonus opportunities.
Salary Range
$145,000—$155,000 USD
When you join Bozzuto, you're not just accepting a job; you are becoming part of a community that cares about your overall well-being and professional growth. We recognize that our team members are the core of our business, and we are committed to taking care of them so they can deliver outstanding experiences to our residents. In addition to an award-winning culture, our benefits take into consideration everything from career development, retirement, family matters and health and wellness.
Working on our team and in this position, you can expect:
- Competitive compensation.
- Health & wellness benefits. We offer coverage for medical, dental, and vision, including access to the best doctors at an affordable price.
- Paid leave. We provide 20 days of paid time off plus holidays.
- Retirement planning. We offer a 401k program with a company match.
- Tuition reimbursement. Plus, many other programs to support career development and growth.
- A place you belong. We proudly offer a diverse range of employee resource groups, providing opportunities for our employees to connect over shared experiences, backgrounds, and cultures.
Bozzuto is proudly an Equal Opportunity Employer.
Bozzuto uses AI-enabled tools to enhance candidate sourcing in the recruitment process by helping identify qualified candidates for open positions.
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